Domestic (US) money transfer Wrong amount charged or received
The Western Union Company Money transfers department,
Domestic (US) money transfer Wrong amount charged or received Georgia
On - -, 2016 I went to the Western Union @ - - - -, -, GA - ph # - @ -. The agents name was - - who transferred money he had not reviewed the tape yet, therefore, I called Western Union customer service at - from transaction # - for $800.00 from - - - in NJ. While I was there a female customer was too close for comfort ; so. I turned around to see what she was doing. - - was counting the money so when I turned back around he gave me the money without doing a recount for its trustworthiness. I left the store and went to - - a few blocks away and came home without buying anything. I counted the money the - - had given me which was $700.00 short by $100.00. I called the store back and made an appointment to review the store 's security tape @ -, but due to a transportation problem I need to go earlier around -. - - said no, but he would call me back at $ -. He called me and said he did not review the tape but, would call me the next. This happened again, but he would never review the tape to clear up the error. After least - calls I ask for his manager 's name which was - @ -. He too has given has put- off since -/-/2016. I called today on - and - and - the agent referred me to their website @ https : //www.westernunion.com/us/en/file-complaint.html # GEORGIA to file a complaint by state. This directed me to the Georgia Dept of Banking and Finance more, which redirected me to CPFB.
The Western Union Company customer in Georgia
Sep 08, 2016
* Source: CFPB Complaint Database
The Western Union Company response to complaint:
Closed with explanation
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