The Western Union Company Money Transfers Complaint

International money transfer Fraud or scam

The Western Union Company Money transfers department,

International money transfer Fraud or scam Maryland

I used to send money to - ( my relatives, friends ) through Western Union since I came to this country -/-/-. For the last two years more recently, I learnt how to create an account via web and was doing on line international money transfer from US dollars to - -. This creates an e-mail trail giving a tracking MCTN number with a name whom the money being transferred. This process seemed to be rigorous as it goes from my bank to Western Union and this process takes at least 7 days. During my weekly check into balance of my bank account on line, I noticed on a single day there were - money transfers and the following day another money transfer. All these - transfers amounted to about $7000.00. I called my bank and lodged a dispute on all those - charges which have not been initiated by me and authorized by me. This has been lodged in the fraud department of the bank with a claim number. I called the merchant Western Union and filed the complaint. They took the complaint and informed me that some of these transfers are still not cleared and can be retrieved or changed. There were - international transfers which have been delivered already and can not be returned. I went on line and recovered MCTN numbers and names of the persons. They gave the names of not all persons. But I noticed that one person was my relative and when I called my relative he said that there was no money transferred. There were other - names I could not recognize. They filed a police case and instructed me to go to local police to give the case number to know more about this unauthorized transactions. I called your department and the official instructed me to file complaint on line, called Federal Trade Commission and go to local police to to inform and file complaints.

The Western Union Company customer in Maryland
Jan 30, 2017

* Source: CFPB Complaint Database

The Western Union Company response to complaint:
Closed with explanation

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