The Western Union Company Money Transfers Complaint

The Western Union Company Money transfers department,

Domestic (US) money transfer Other transaction issues Florida

Within the last two years I have used Western Union to wired thousands to my sons living out of state and instantly paid the corresponding fees. On - -, 2016 I wired money plus processing fees through the WU online system. This money was not need by the receiver so I requested a refund on - - but each day WU 's customer service representatives and supervisors refuse to provide that refund. They 've even gone as claiming that - Bank refused to process their refund. This statement is absolutely dishonest as verified by my bank, which confirmed no attempt to refund this money was ever made. Later, I was told a new MTCN number would be provided to me and I can pick-up the refund at a WU location. Each day I am told a new MTCN tracking number would be given and each day I receive the same talking-points stating the tracking number will be available tomorrow. Due to change in my financial status, I am now on - and withholding these funds has added to existing financial hardship for me. The public trust Western Union and it 's a sad commentary to know a global organization has such little regard for its customers and business ethics.