Resources for resolving common issues with Carrington Mortgage products and services
You can reduce the number of unwanted calls from Carrington Mortgage you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
Carrington Mortgage Mortgage loan modification,collection,foreclosure December 17, 2015 - The purpose of this letter is to formally notify Carrington Mortgage Services ( CMS ) that the hazard insurance premium payment was incorrectly calculated at the time of determining my qualifying modified total ( PITI ) mortgage payment. This results in me actually having to pay $200.00 more than the determined qualifying payment amount. CMS has the annual insurance premium amount incorrect on their documents. CMS incorrectly calculated an annual hazard insurance premium based on half of the actual premium amount ( $1400.00 ) when the total annual premium is actually $3400.00. CMS used t... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure December 16, 2015 - My name is l - - my address is - - - - - -.I am filing a complaint against my mortgage company for going through with a forclosure and sale date when they wont acknowledge that I sent my rma packet in a timely manner.I have been working with carrington mortgage company since - 2015 when they took my loan over and started the process of sending in my rma packets to try and get my loan caught up since it was sold by - - - to Carrington in the middle of me making payments to get caught up on and a payment plan for me but then carrington bought the laon and it t... |
Carrington Mortgage Mortgage settlement process and costs December 13, 2015 - We were discharged from chapter -. Our home is underwater and wife being out of work since - 2015. We ask Our second lender ( Carrington ) to settle the debt so we can retain the property. They only offered help with a short sale. In a short sale they wo n't get nothing. We never reaffirmed the loan. Can you help us? ... |
Carrington Mortgage Mortgage application, originator, mortgage broker December 12, 2015 - - - CMS acquired my mortgage from - - - Agent contacted me to discuss FHA Streamline refinance options from - office. - - Moved forward to closing after delivering all paperwork required. Initial signing botched by Notary. Closing rescheduled for -. " Bring to closing '' amount refunded. No other concerns reported. - - Calls start coming in about " why I have n't paid my mortgage '' ( were told we would skip - payment as part of the closing ). Emailed Sr. Loan Officer on - to ask about calls. He responded on - saying it was normal, procedural, and not to worry... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account December 10, 2015 - My mortgage was sold to Carrington Mortgage Services ( CMS - by - Mortgage -/-/-. Erroneously, On - -, -, - Mortgage issue a premium payment in the amount of $720.00 to - ( now - - for the policy period of - -, - to - -, -. Subsequently, on - -, -, - Mortgage inadvertently issued a premium payment in the amount of $730.00 to - for the aforementioned policy period. As a result of the above information a refund in the amount of $730.00 was issued to me in error. Once, I discovered the money was sent to me in error, I started... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account December 10, 2015 - Repeated phone calls from Carrington Mortgage Company during grace period of harassing nature. Mortgage payment due on - and have until - before late and late fees incurred. Carrington representatives began calling on - and have been harassing and rude in nature. Have outstanding credit and payment history. Mortgage previously with - and no issues - never late, no foreclosures, no delinquencies, payment history is outstanding to the point where have over paid on mortgage and decreased mortgage payment and have begun to pay on principal. Mortgage was sold in - 2015 to Carrington ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account December 4, 2015 - Hello. To start off I applied with my mortgage company, Carrington Mortgage, to pay by automatic payments. Approximately 4 months after sending that application through the mail they finally start taking it out of my checking account. The problem was that I had already paid that month 's payment and they never even sent me any notification that it was going through. I made my payment on -/-/2015. The automatic payment went through on -/-/2015. No big deal though because they can refund me my money right? WRONG! I call and they tell me I have to fax my bank statement in to them so t... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account December 3, 2015 - My loan was just transfered to Carrington Mortgage Services. I 've had several home loans and this has been by far the most difficult one to work with. I pay extra on my mortgage every month. However, they make it very difficult for you to do so. I can not pay extra via their website. It shows the options to do so, but they do n't work. The most I can pay is my mortgage payment. My options are to call in and give a stranger my checking account info every month. Which they entered wrong the first month and did n't work anyway. Regardless, very time consuming to pay a single bill every month. I ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account December 1, 2015 - Mortgage was sold from - to Carrington Mortgage Services. My information was transferred over including my automatic monthly payments, but unlike - Carrington has no way of making payments towards principal online if automatic payments are established. This means a physical check must be mailed in or a phone call must be made to make additional payments towards principal. To further complicate this issue, I was required to once again provide all of my bank information ( account number, name, routing number, etc ) despite Carrington already having this information, which is used to make a... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 23, 2015 - Received letter from Carrington Mortgage Services stating repo and that owed 2 payments. Had mailed 1 payment that week and found out that the extra sent prior was held as it was not a full payment. I understand that. So, I overnighted the balance on Monday and it was tracked to delivery on Tuesday. Waiting until Friday to check if posted and found that neither were. Called them and they said they had received neither the check mailed a week earlier or the overnight. They stated that I would have to prove that anything was sent. I stated the tracking stated it was received. Now a week after st... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 22, 2015 - My mortgage loan was taken over by Carrington Mortgage Services from - on or about -/-/2015. After multiple failed attempts to use there website I completed a payment transaction on -/-/2015 which is noted on my bank statement and accounted for on -/-/2015. From -/-/2015 my statement shows available balance to cover the payment. Recently I received a notice from Carrington that I owe a service charge of $25.00 for a insufficient funds charge dating back to -/-/-. I contacted them and they requested I submit documents proving I do n't owe the charge. I 'd suggest this is f... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure November 21, 2015 - URGENTForeclosure sale set for -/-/-Re : Carrington MortgageI have been trying to work with and submitting requested documents for a loan modification since -/-/-. I have lost count but think it has now been nine ( 9 ) times so far. They have been unwilling to follow through on the promised process. Every time, I get a letter stating that I have not included all requested documents ( which I have. ) When I call to find out what they are missing, even the clerk answering says " yes I see that document '' and everything is in order and she will make a note for the processor so that it ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure November 18, 2015 - four months ago I sent a debt validation letter to Carrington Mortgage service, disputing my alleged debt, and asking them to prove ownership of the note. they replied with " copies '' of a note signed to - - - - and declared they own it now. I sent another letter stating that copies of an alleged note do not apply under the - and wanted them to show me the actual physical note in order to prove their claim of ownership, as so far their word that they do, does not serve as proof of ownership. They sent my second letter back accompanied by their own letter stating they did not kn... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure November 18, 2015 - My home is currently in active foreclosure, I fell behind 2 years ago -/-/2013 due to loss of income from employment. I have now submitted over 10 applications requesting assistance with modification of my loan and I always receive the same response " incomplete application '' I 've made contact over the phone with there representatives and never receive the assistance that I need I 'm always been told of additional info that is needed and when I send it and follow up on it. I get told by someone else a different story, the biggest problem is not having a point of contact to be able to assis... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 17, 2015 - -Bureau of Consumer Financial Protection Department of Business Oversight- - -, - - - -, - - -, - -, - -Dear Consumer Protection Representatives, Please help me with this complaint against Carrington Mortgage Services and force them to refund the double remittance they received for my -/-/- mortgage payment. They also charged me a $46.00 late charges and a $20.00 fee that they claimed was " overdue ''. How can there be late charges when the payment due -/-/15 was received by them on -/-/-? I refinanced my house on -/-/2015 wit... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure November 17, 2015 - - -, 2015TO WHOM IT MAY CONCERN : Unfortunately this all was started due to health issues. We have been paying on our mortgage numerous years and have come to the end and I got sick. Most of my expensive medical bills were due - during a year and half year span. These - had to be paid cash up front due to the fact that I had and have no medical dental insurance. Each - cost from $1500.00 to $1800.00. This year I was in and out -. The last time being - 2015. I was in there 4 nights. I have medical records to prove all this. I had to pay $330.00 for - pills among ot... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 16, 2015 - Carrington Mortgage recently locked my ability to make electronic payments either from online or over the phone. After making multiple calls to their call center and resolving the " apparent '' incorrect info, they still are n't accepting my payments. Each time I called I get different explanation but still no result. I ca n't even make a payment directly over the phone with them. Ever since - - - transferred this to Carrington I have had nothing but poor customer service and find their procedures and policies for customer service atrocious. I 've never experience this kind of problem... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 14, 2015 - Carrington Mortgage Services LLC consistently processes my payments incorrectly. I always pay additional principal and it is always processed as an additional regular payment. I was instructed to mail my payments to a different address so that this would no longer happen. I have mailed two payments to the new address and the payments are still processed incorrectly. This has occurred approximately 8 times in the last 2 years. ... |
Carrington Mortgage Mortgage credit decision / underwriting November 14, 2015 - I got approved for a loan to buy a house I have submitted everything I need to for them I paid for the inspection and paid good faith check after all of that they said I did n't get approved for the loan to cancel my contract because they do n't want to wait for the down payments assistant said that the Sellers do n't want to wait that long I feel like they are getting over on me I feel that they should have told me that I did not get approved before I spent my money and picked out a house Carrington mortgage in - Ohio - - - ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure November 13, 2015 - We are in foreclosure now because our mortgage company did what you dual-tracking. While we were in the process of sending and faxing information to Carrington mortgage company for months. They were already signed over our note. ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure November 12, 2015 - Carrington mortgage company is in direct violation of the u s treasury dept making home affordable program guidelines. Specifically chapter 2 section 6.3.1 as per mha guidelines version 4.5 dated -/-/2015. Carrington mortgage is in direct violation of mha guidelines chapter 2 sections 6.3.2.3 and 6.3.2.4. Carrington mortgage approved me for an in house modification and neglected to exhaust the - approach financially harming me at least $72000.00. Carrington mortgage has neglected to provide me with the npv test results conducted on or about -/-/2015. By approving me for a... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 12, 2015 - My old complaint number, against Carrington Mortgage Services is -. This is a brand-new complaint against Carrington M. S., same Account Number -. Item 1. Statement Dated -/-/15, for payment due date -/-/15, charging late penalty of $17.00 plus two months mortgage of $520.00 each month, total $1000.00. This amount was paid through - - - on -/-/15. Item 2. Statement dated -/-/15, for payment due date -/-/15. I DO NOT KNOW IF cfpb IS RESPONSIBLE FOR THIS MIRACLE. No payment was required for the month of - 2015, and the penalty $17.00... |
Carrington Mortgage Mortgage settlement process and costs November 11, 2015 - To Whom it may concern, I am a victim of a predatory loan, ever since I try to refinance the morgage company is not returning my phone calls, I was going througth a financial hardship and this morgage company came with terms that was supposed be better for my mortgage, I was paying $2700.00 a month then they offer me that if I refinance things will be better. Studently when the new morgage payment came it was for $3700.00, I call them and call them and they never got back to me, my loan was $350000.00 - and now in the statemens say I owe them $580000.00 - ( with all the fees they... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure November 9, 2015 - Carrington MS took over my loan from - bank. I had some financial issues with business and got behind in my mortgage. When I tried to make house payment they refused to take it, said I had to have - payments. Next week I had - payments and they refused them and said I had to have - payments. This went on and on until I got help from -, got caught up and this whole time I was trying to get a modification using HARP program. While this is going on my health was getting worse from the stresses they caused. I have - and stress is very bad for my illness. After trying to get - ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure November 9, 2015 - " DUO TRACKING '' While progressing with our Loan Modification proceedings, our home located in -, was unlawfully SOLD and FORECLOSERED during a Trustee 's Sale ( presumably ) on - -, 2015. The foreclosure proceedings were initiated and driven by the Carrington Mortgage Services ( identified herein as : " CMS '' ) and specifically, by the CMS ' Foreclosure Department. This illegal raid took place at the same time as we were holding in our hands an official letter from CMS titled, " Formal Appeal Notification - Appeal Accepted '' dated a two weeks prior to the Trustee 's Sale. Naively,... |
Carrington Mortgage Mortgage settlement process and costs November 6, 2015 - This complaint is about a re-finance of an existing home loan. The refinance is through the company that currently has the loan. They offered the re-fi the first of the year, I applied for and received it, I have the approval letter. Usually, approval letters have experation dates of up to three months, mine specifically has none and the company does not like that, obviously if they have to sell loan at today's rate they would loose money on the deal. Since the approval letter came, the agent -, has put of sending someone to finish the loan. it has been Eleven months and they still ha... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 6, 2015 - I have a loan with Carrington Mortgage. On -/-/- I made my payment for the -/-/- pmt. Carrington Mortgage held my funds in suspense for over 20 days not applying ti to the regular monthly mortgage payment on my acct which is current. As a result a Notice of Intent to foreclose was sent as well as billing statements threanting to foreclose. However my account was current and has always been current. If they would have applied by funds on -/-/- to my -/-/- payment no notice of intents or bad billing statements would have been sent. This week on -/-/2015 they sent me a lette... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 6, 2015 - I AM REPORT TO I AM SICK AND STAY IN THE HOSPITAL FOR 5 DAYS, WENT I GOING TO WORK THE WORK FINISH BUT IF FOR CONTRACT AND I LOOKING FOR JOB TO I AM GOING TO - - AND I HAVE DEBT TO MONTH TO MY MORTGAGE AND NOT HAVE MONEY TO PAY BILLS AND THE HOUSE YOUR HELP ME MY NAME IS - - I LIFE IN - - LA - AND MY CELL - THE MORTGAGE ITS CARRINGTON MORTGAGE SERVICE -, CA -. ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 6, 2015 - my house burned I called Carrington mortgage company ( who owns my mortgage ) to ask for a payoff and how to go about paying it. Their representive told me to send check to them unsigned then they would sign and send back. I would then sign and bank wire the money to them because there was a few - extra in the check. I ask a number of times to make sure I was doing this right. I sent ck overnite -/-/- to make sure it was paid -/-/- because the payoff would change then and they would charge me more. when I called -/-/- to see why it was n't back they told me it had to be done ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 4, 2015 - I was notified by my Carrington Mortgage that my flood insurance policy had been canceled or expired on -/-/-15. Since I live in a condo and our building was never required to have flood insurance, this was news to me. Still I scanned the letter and emailed it to our association manager for him to check into it. Apparently we are now required to have flood insurance. The manager scheduled surveys and worked with our insurance agent to get this done. I received a - letter that stated that, if they did n't get a policy declarations page faxed to them in 20 days, Carrington would purchase... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 4, 2015 - - was servicing my mortgage and sold it to Carrington Mortgage Services. I was double charged on my first auto draft payment to them ( permission provided from - ) and when speaking with the representative on the phone, acknowledged the charges but said there is no way to reach the department or anybody that can fix these issues other than through fax or hand written request and a delay of 3-15 business days upon receipt and verified proof of double payments posting. On top of this, I suggested skipping a payment the following month to avoid the hassle and was told that the next month 's... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account November 2, 2015 - - - - - - - -, - -Federal Consumer Protection BureauTo Whom It May Concern : - - 2014 - Mortgage sold my mortgage to Carrington Mortgages Services -. From the mortgages Origin to this date I have never been late or missed a payment. Recently I have tried to refinance some of my properties and having pulled my credit report my Banker noticed in the comment section of all three agencies " Mortgage in Forbearance '' I called Carrington to find out why this was on my credit reports and I was told I had to make a written request for an investigation. I aske... |
Carrington Mortgage Mortgage application, originator, mortgage broker November 2, 2015 - The ONLY reason why I have not received an approval on my numerous Loan Modification requests with Carrington is because their attorney, - - told Judge - that Carrington had denied my Loan Modification request and Judge - DID NOT ASK Attorney - to show proof. That same day, I took an e-mail that I had received from Carrington dated - -, - saying that Carrington had a complete package and that they were ready to send my file to Underwriting but Judge - did not allow me to show my written evidence. This evil combination of an Attorney 's lie and the unprofessional be... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 30, 2015 - To Whom It May Concern, I am writing to several agencies because I am not exactly sure which one is the most appropriate for this complaint. My mortgage loan was recently ( -/-/15 ) sold by - to a collection agency called Carrington. I never missed a payment nor was late with a payment. I do understand that, under the terms of the loan, - may sell my loan servicing to other entities. I also expect however, that whichever entity they sell it to would be able to service it adequately and legally, and follow the terms of the loan. Carrington appears to be unable to do so. I attempte... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 30, 2015 - Sir or Ma'am, I have problem of the Mortgage Company CARRINTON MORTGAGE SERVICES, LLC. I want to make a complaint. I am asking about the reinstatement letter loan that it IS NOT showing in details or itemized about what month that I owe, and what month will be paid but the company is not cooperating. Please help me if you can to let this company send me a bill with details or itemized what month I owed them. Thank you. Point of Contact : : " - ; --Very Respectfully, - AP - ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 30, 2015 - My mortgage was sold from - - - to Carrington Mortgage services in - of 2015. I continued my monthly payments to Carrington starting - 2015. Carrington states they raised my escrow payment beginning - 2015. I never received any notice of this increase. They started not applying my payments in - 2015 because it was not enough for the payment they had raised. They started charging me late fees and eventually reported late payments to credit bureaus. They did not call or send any correspondance regarding my payments ever. I found out after shopping for new hazard insurance an... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 30, 2015 - My mortgage lender, Carrington Mortgage Services ( CMS ), has improperly reported to credit reporting agencies that my account is in forbearance, which is absolutely false. I have made every payment in full, and on time, and I have never requested a forbearance. The forbearance prevents me from refinancing my mortgage with another lender. When I informed CMS, they stated that this was an error, and they would correct it, but they refused to provide me with any documentation stating this was reported in error to the credit bureaus. They stated it would take at least 30 days for something in wri... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 29, 2015 - I was not aware that - sold my mortgage to Carrington Mortgage Services in the month of - 2015, until I logged in and found that nothing was working, and none of my loan information was available. I ended up sending an email to - to see what was going on, and they informed me of the mortgage being sold. This was fine, until I went onto Carrington 's online banking site for my Mortgage and found that they had increased my interest rate by one percent. When I called to try and get it resolved, they told me it was my responsibility to fax them the original paperwork for my mortgage with ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 29, 2015 - Carrington Mortgage bought my mortgage earlier this year. They increased my payment due to an increase in the escrow payment - I have no problem with that. However, I did not get notified of the increase. I always pay my mortgage electronically, and always have included more than the amount due. In -, I got a notification from Carrington that they had not received my mortgage payment. I checked my bank records, and they indeed had cashed the electronic payment. When I called to enquire about why they thought they had not received it, they told me that they had increased my payment, that the... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure October 28, 2015 - In -/-/- our mortgage lien was discharged in bankruptcy. Our original lien holder was - - - - -/-/-. It was transferred to - - - just before filing and discharge in -/-/- -. Despite the lien being discharged, possession remained in our names. We initially wanted to try and keep the property. As such, we tried to refinance through - - - by submitting ALL required paperwork over 8 times during the next 2 years. In -/-/- we experienced a house fire, and our insurance company declared the home a complete loss and paid $130000.00 to rebuild. ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure October 27, 2015 - We are currently in the process of a short sale. Unfortunately the lender 's inspector is making regular visits to our home and has stolen - items from the home and continue to damage the property. Initially the locks were destroyed and now the garage door has been destroyed. It appears this individual is deliberately trying to further destroy our property every time we file a complaint about the damage to the property. The new buyer should not have to be responsible for repairing these damages because they were not there when she viewed the home and made an offer on the home. Every week we... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure October 26, 2015 - I represent the homeowners in pending foreclosure litigation. On - -, 2015 I received a short sale denial letter from Carrington Mortgage Services , LLC, dated - -, 2015, stating the reason for denial was " Eligibility Requirements for Short Sale Are Not Met. '' Any appeal was due - -, 2015, two days prior to my receipt of the denial. On - -, 2015, I received a deed in lieu denial letter from Carrington dated - -, 2015, stating the reason for denial was " Eligibility Requirement for Deed in Lieu Are Not Met. '' Any appeal was due - -, 2015, two days prior to... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 26, 2015 - My mortgage was sold by - to Carrington Mortgage. Upon notification I stopped the auto- draft from my checking that paid - , so that I could pay Carrington - Payment was made on the - of - by me. The auto- draft followed my mortgage to Carrington anyway and another payment was drafted in the - of -. When I realized this occurred I contacted Carrington who gave me a list of fax numbers to send my checking account summary to demonstrating the double draft. I did so. On the following Monday, three days after my first call, I called back and was told that all had been received... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 22, 2015 - After messing up my escrow - sold my mortgage to Carrington Mortgage Services as of -/-/2015. I made my - payment to - and the check was cashed as of -/-/-. Carrington has been harassing me over the payment since -/-/-, and has been notified several times that the payment was made to - in -/-/-. ... |
Carrington Mortgage Mortgage credit decision / underwriting October 20, 2015 - I am in the process of refinancing my mortgage and when the newcompany pulled my credit report they found that my currentmortgage company listed me as being in forbearance. That isnot true, I am current and have never been late or missed a payment. I contacted the my mortgage company and explained what wasgoing on and asked for a letter to show the error. They told me thatall of their customers were incorrectly listed that way and that I hadto wait - weeks to get some kind of letter. I was directed to writeto their research department and they have not even acknowledgedmy letter. I need to... |
Carrington Mortgage Mortgage application, originator, mortgage broker October 19, 2015 - Carrington Mortgage reported 2 late payments on my credit report for both -/-/2015 and -/-/2015. The property was being rented for the previous 4 years and was sold -/-/2015 leading me to believe the late payment marked for -/-/- was erroneous. I followed the instructions given to me by the mortgage company in resolving this issue but they said they can not give me a phone number for the department that is responsible for resolving this issue. I am now having great difficulty in acquiring a new mortgage for my family. ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure October 13, 2015 - Obtained a Loan Modification agreement and Trial Period from - - -, Agreement signed on -/-/2015, with payments due on -/-/-, -/-/-, -/-/- and -/-/-. mortgage was sold to Carrington Mortgage Services on -/-/2015. I made all four payments, but Carrington claimed I did not make the -/-/- payment, despite having it on record. They denied the Loan Modification based on that, rejected my -/-/- Payment and my -/-/- payment, then initiated foreclosure claiming I had not made the -/-/- payment ( which was not due or owed due to the modificaiton agre... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure October 13, 2015 - My loan originated with -, - - - and was later sold to - - -. I have an FHA loan. My mortgage fell into foreclosure due to a series of hardships and marital issues. I tried to do a loan modification but was declined. I subsequently opted for a short sale because I needed money to assist with relocating for my sons to keep custody of them and I also need to finish college and can not obtain the loans needed with the foreclosure. I listed my property with a Realtor, submitted my short sale package to - - - and received an approval. As my approval came in, - - ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure October 12, 2015 - My home was foreclosed before I had the chance to pay the past due. I never got to have my full 37 days to correspond. I am attaching more supporting paperwork to say that my home was taken from me before I could respond after speaking with Carrington Mortgage. Again, another home taken from a Service - Veteran. ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure October 9, 2015 - - am filing a complaint on what I believe to be Wrongful or Unlawful Foreclosure '' Although my house was foreclosed on -/-/- I believe that I evidence proving that Carrington Mortgage Services, - - -, -, CA - ( - ) - did not follow the Proper Practice Guidelines set out by the - following the - - - MERS '' lawsuits. I should also note that my mortgage in fact was a part of the - - and - of - MERS '' issue. In - - I filed for a forbearance with - which consequently never happened I suspect due to the federal investigation. In -/... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 8, 2015 - Checking my credit report - Carrington Mortgage Company has place that I have filed bankruptcy. I have explained to these Credit Bureaus that I have not filed bankruptcy however they continue to come back after I dispute it saying that Carrington Mortgage will not remove it. I have called them and they are not fixing. My second issue is, -/-/- 2015 I asked what the balance of my escrow account. The rep told me the balance for this year was $1100.00. I gave her my credit card number and asked her to pay my escrow in full, which should decrease my monthly payment to $770.00 which is ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 7, 2015 - Our mortgage loan has been perpetually 2 months behind for a year while being serviced by -. While obviously not ideal, we have been paying a full month each month. We received notice from - last month that our mortgage has been sold to Carrington mortgage services and this is where our trouble started. It is now - - with no payment info, no mortgage number, no communications from Carrington. So we called to make our payment and the rep refused to take our payment if we didnt pay at least 2 months immediately. Refused to connect us with a supervisor claiming his supervisor was too ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account October 6, 2015 - Starting end of -/-/-/-/-/- of this year ( 2015 ) I have been paying additional money on my mortgage to pay off the principal of my mortgage. My mortgage company has not deducted the additional money paid from my principal balance and continues to say that I do n't have a payment due. I called once with no resolution. I again called today and the customer service rep then told me that I have to write a letter to their research department and will get a response within 30 days. They refuse to give me a phone number to speak with anyone. I am trying to pay my mortgage off early and it ... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure October 5, 2015 - My home is being foreclosed and the bank has denied my short sale. We are asking that the foreclosed date be postponed so that we can get the home sold. Carrington Mortgage Services would rather foreclose my home and have a permanent mark on my credit than to have my home sold and a positive spin be added to my credit history. Also, I just received counseling from a HUD Counselor Member and was just told about the - program. I was never given to the option to utilize the Partial Claim. My husband lost his job and has had no income in the last 3 months. For the past year and a half his emplo... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure October 5, 2015 - Carrington Mortgage Services denied a loan modification request on -/-/15. We have since submitted an appeal along with supporting documents to substantiate additional income by requesting a review of the file - loan # - -. After many phone calls they finally admitted they were in receipt of the documents as of -/-/15. We were told that the review will take up to 30 days. -/-/15 came and went, no word from Carrington Mortgage Services. Many calls later, we are hearing conflicting statements from their representatives. Promises of phone calls for an explanation for th... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure October 1, 2015 - More complete record attached. The servicer has not been following the CFPB guidelines designed to allow borrowers to complete a modification packet. The CFPB was enacted to promote fairness and transparency for mortgages, credit cards, and other consumer financial products and services. The CFPB will set and enforce clear, consistent rules that allow banks and other consumer financial services providers to compete on a level playing field. '' Federal Register. The spirit of the CFPB encourages borrowers to submit modification packets for review and imposes regulations on the servicer that pr... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 29, 2015 - Carrington Mortgage Services , LLC, - - -, - CA - ( - ) - is unfairly inflating the Escrow reserves amount in order to increase our Monthly Mortgage Payment by 21.77 %. The escrow analysis was incorrectly prepared to reflect - Winter Property Taxes being paid in -/-/-, and - Summer Property Taxes being paid in -/-/-. The escrow reserves amount is excessive. Customers of Carrington Mortgage Services , LLC should be warned about the unfair servicing practices of this Mortgage Servicer. ... |
Carrington Mortgage Mortgage application, originator, mortgage broker September 28, 2015 - I have asked Carrington Mortgage to stop calling me to sell me a refinance of an existing mortgage. They call every 10 days to 2 weeks. Last week ( - or so ) I called customer service directly and asked them to stop with the calls or I would be filing a complaint. Here we are - and I have a message on my machine Update on my account '' with a phone number to call. I WANT THEM TO STOP CALLING ME! My loan is in good status and was sold to them. ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 28, 2015 - - 2015, my mortgage loan was purchased from - by Carrington - - In trying to setup auto payments the direction that I was given that I could fax over my bank account information for them to withdraw the funds was incorrect. After several calls I was later told the only way to setup auto withdrew is through the mail. Thereafter my payment increase despite being on a fixed loan. I switched insurance companies and for them to reduce my payment they stated I had to call back to ask for the analysis. So for my payment to increase no action has to be taken on my part but when there is a ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 25, 2015 - Earlier this year our mortgage loan was sold from - to Carrington Mortgage and our homeowner insurance renewed around the same time as this. I paid our mortgage using the old amount before the escrow analysis number could be adjusted to the new payment. Carrington placed that $1400.00 payment into their unapplied cash '' on our account which makes it appear that we missed a payment. They charged us a late fee and hit our credit reports with a missed/late payment status. Up until this point with our mortgage we 've had great payment status. My husband is has been out of work since - an... |