Carrington Mortgage Mortgage Complaint

Carrington Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Virginia

my house burned I called Carrington mortgage company ( who owns my mortgage ) to ask for a payoff and how to go about paying it. Their representive told me to send check to them unsigned then they would sign and send back. I would then sign and bank wire the money to them because there was a few - extra in the check. I ask a number of times to make sure I was doing this right. I sent ck overnite -/-/- to make sure it was paid -/-/- because the payoff would change then and they would charge me more. when I called -/-/- to see why it was n't back they told me it had to be done a completely differnet way and that they had just put it in regular mail so it would n't be back -/-/-. when i said but that will cost me more the Rep said oh you do n't have to worry about it there is plenty in the ck to cover what ever we will need to take .When I ask how much they r going to take they said they would n't know till the check got back to them. and refused to give me any numbers at all. When I complained because I had done everything I was told to do the mistake was theirs that I felt I should not have to pay anymore than than - payoff I just keep getting suffled to some one else. I had this loan for over 6 years and paid over $ 40,000.oo yet my payoff was only $7000.00 less than I started with