Carrington Mortgage Mortgage Complaint

Carrington Mortgage Mortgage department,

Other mortgage Settlement process and costs Illinois

This complaint is about a re-finance of an existing home loan. The refinance is through the company that currently has the loan. They offered the re-fi the first of the year, I applied for and received it, I have the approval letter. Usually, approval letters have experation dates of up to three months, mine specifically has none and the company does not like that, obviously if they have to sell loan at today's rate they would loose money on the deal.


-, has put of sending someone to finish the loan. it has been Eleven months and they still have not done anything. -, - Supervisor has repeatedly said they will work things out but nothing has been done. They asked me to reapply, I asked, "At today's rate and will you have the oppurtunity to reject my application?" He said that it was true and I told them that was not right and that since they made an original agreement they will honor it. I told them that I was going to make a complaint to the CFPB but they acted like they did not care. - did not seem worried that I was going to contact the Illinois Department of Professional Regulation where he must have his Illinois License through. Carrington Mortgage Re-Finance out of their Florida Office is the place where - and - are located. I have copies of the original application and the approval letter that show no dates of experation. I think that they are just waiting for the year to run out so that they can again say, "Well, it is too late to fix anything now!" About three or four months after I received the approval letter, and many phone calls to - while he still worked at the California office, he admitted that the application had gotten lost on his desk but that he still wanted to work with me and get it pushed through even though he was moving to the Florida Office of Carrington Mortgage. I was originally assured that this was going to be a smooth process but I was wrong. All that I want is my original re finance to go through, that's it and Carrington has made it miserabble since they screwed up and hope that I will go away. The last call, almost two weeks ago, was to follow up on a statement made by - that he would check and see if the dates on all of the documents be changed and updated, would that make the loan go through but I have not heard from him or -.