Carrington Mortgage Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Carrington Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Oklahoma

Carrington Mortgage Services LLC consistently processes my payments incorrectly. I always pay additional principal and it is always processed as an additional regular payment. I was instructed to mail my payments to a different address so that this would no longer happen. I have mailed two payments to the new address and the payments are still processed incorrectly. This has occurred approximately 8 times in the last 2 years.

Carrington Mortgage customer in Oklahoma
Nov 14, 2015

* Source: CFPB Complaint Database

Carrington Mortgage response to complaint:
In progress

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How Carrington Mortgage handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3Carrington MortgageComplaint HistoryComplaints1/20126/20128/20129/201211/201212/20121/20132/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20143/20144/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/201501020304050Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Carrington MortgageLoan servicing, payments, escrow account1.0%82.2%0.7%3.4%0.3%12.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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