Carrington Mortgage Mortgage Complaint

Carrington Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

I have a loan with Carrington Mortgage. On -/-/- I made my payment for the -/-/- pmt. Carrington Mortgage held my funds in suspense for over 20 days not applying ti to the regular monthly mortgage payment on my acct which is current. As a result a Notice of Intent to foreclose was sent as well as billing statements threanting to foreclose. However my account was current and has always been current. If they would have applied by funds on -/-/- to my -/-/- payment no notice of intents or bad billing statements would have been sent. This week on -/-/2015 they sent me a letter however it failed to mention why they were holding my funds, it didn't address the notice of intent or billing statements. On numerous recorded calls Carrington Mortgage attempted to collect on the payment they were holding in suspense. Then after realzing they were holding the funds they simply would say "I dont know what happened and why they were holding my payment in suspense". Its not right for them to put me thru this as this is my kids home and its simple you cannot attempt to collect on a debt thats not owed and my -/-/2015 was not owed as they had it applied to my suspnese account. Additionally they said they cant help the fact that the notice of intent was sent as it was system generated. if thats the case How many other customers are being affected by their inadequate processes and procedures? Very concerning and I beleive they owe me for what they put me and my family thru.