Carrington Mortgage Mortgage Complaint

Carrington Mortgage Mortgage department,

Other mortgage Loan servicing, payments, escrow account Arkansas

Checking my credit report - Carrington Mortgage Company has place that I have filed bankruptcy. I have explained to these Credit Bureaus that I have not filed bankruptcy however they continue to come back after I dispute it saying that Carrington Mortgage will not remove it. I have called them and they are not fixing. My second issue is, -/-/- 2015 I asked what the balance of my escrow account. The rep told me the balance for this year was $1100.00. I gave her my credit card number and asked her to pay my escrow in full, which should decrease my monthly payment to $770.00 which is the interest and principle. The next month my statement showed a credit that was applied to my payments instead of the escrow account. I called and spoke to a rep and explained the situation over again. They said they would investigate it. I did not pay them for -/-/- 2015 the month that they showed the payment for because I was pending the result from the investigation. In -/-/- 2015, two months later, they finally reversed the payment and put the $1100.00 towards my escrow. When they did that I they began to show my account late and charge me late fees and my payment remained the same, actually going up to $890.00 from $870.00 when my account was at -.