Carrington Mortgage Mortgage Complaint

Carrington Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Florida

Our mortgage loan has been perpetually 2 months behind for a year while being serviced by -. While obviously not ideal, we have been paying a full month each month. We received notice from - last month that our mortgage has been sold to Carrington mortgage services and this is where our trouble started. It is now - - with no payment info, no mortgage number, no communications from Carrington. So we called to make our payment and the rep refused to take our payment if we didnt pay at least 2 months immediately. Refused to connect us with a supervisor claiming his supervisor was too busy so my husband left a message with no reply. I felt this had to be illegal and so I looked up this company. They are apprently scam artists and I am unclear why they are allowed to continue doing business in America. I am not willing to allow some scam company to foreclose on my home because they thought they bought a mortgage ready to be foreclosed on. The rep claims our mortgage states that we are required to always be current because it is an FHA loan, which is the most ridiculous statement ever. Of course you are supposed to pay on time but when you lose the only household income and have no income for nearly 2 months, catching up is newrly impossible. - was understanding and happy to collect the month payment we were able to make every month. Our loan doesnt qualify for modification as it is only 2 years old. So all the financial hardship options are unavailable to us. I am unclear why this company would be set on foreclosing a home where the owners are trying to pay them and why they would be forcing a home into foreclosure when they literally just purchased it. If they dont want to service the loan they never should have bought it. Looking up their record, it obvious there has been no consumer protection agency taking action against them.