Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure
Carrington Mortgage Mortgage department,
Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California
My home is currently in active foreclosure, I fell behind 2 years ago -/-/2013 due to loss of income from employment. I have now submitted over 10 applications requesting assistance with modification of my loan and I always receive the same response " incomplete application '' I 've made contact over the phone with there representatives and never receive the assistance that I need I 'm always been told of additional info that is needed and when I send it and follow up on it. I get told by someone else a different story, the biggest problem is not having a point of contact to be able to assist me with what info is needed and receiving a follow up or confirmation that all is in process. I want nothing more than to be able to save my home for my family and I. But I save been dealing with this for almost 2 years and not getting anywhere I feel that my Mortgage company continues to give me the run around to eventually evict me. I ask that you please help me with this matter.
Carrington Mortgage customer in California
Nov 18, 2015
* Source: CFPB Complaint Database
Carrington Mortgage response to complaint:
Closed with explanation
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