Carrington Mortgage Mortgage Complaint

VA mortgage Application, originator, mortgage broker

Carrington Mortgage Mortgage department,

VA mortgage Application, originator, mortgage broker Pennsylvania

Carrington Mortgage reported 2 late payments on my credit report for both -/-/2015 and -/-/2015. The property was being rented for the previous 4 years and was sold -/-/2015 leading me to believe the late payment marked for -/-/- was erroneous. I followed the instructions given to me by the mortgage company in resolving this issue but they said they can not give me a phone number for the department that is responsible for resolving this issue. I am now having great difficulty in acquiring a new mortgage for my family.

Carrington Mortgage customer in Pennsylvania
Oct 19, 2015

* Source: CFPB Complaint Database

Carrington Mortgage response to complaint:
Closed with explanation

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How Carrington Mortgage handles Application, originator, mortgage broker complaints

Created with Highcharts 4.2.3Carrington MortgageComplaint HistoryComplaints3/20127/201211/20126/20137/201310/201312/20134/20146/20147/20148/20149/201410/20141/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/201501234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Carrington MortgageApplication, originator, mortgage broker2.8%88.9%2.8%5.6%ClosedClosed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker2.4%74.6%8.2%5.3%1.1%6.3%1.3%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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