Carrington Mortgage Mortgage Complaint

Carrington Mortgage Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Nevada

My name is l - - my address is - - - - - -.I am filing a complaint against my mortgage company for going through with a forclosure and sale date when they wont acknowledge that I sent my rma packet in a timely manner.I have been working with carrington mortgage company since - 2015 when they took my loan over and started the process of sending in my rma packets to try and get my loan caught up since it was sold by - - - to Carrington in the middle of me making payments to get caught up on and a payment plan for me but then carrington bought the laon and it took 65 days so at that time when they took over the loan my payment plan with - was void now due to the sale of my loan im in default in - 2015. I contacted carrington right away thats when i started working with - at carrington doing rma packet to see what help i can get. I have sent rma packets -/-/-, through -/-/- and they keep having me resend another rma due to my - and change in circumstances changed so


- - to send it and it was recieved by - - after sending the rma packet back to - I hadnt heard a reponse from her at all - - I called to talk to - and have not been able to contact her so I talked to a - who explained that the reason why im being denied help and am going to loose my home is due to my rma packet they say they didnt recieve it I gave them the tracking # to the rma package and it states that my rma packet was recieved on - - at - to the address for carrington.- and a man representative found the tracking # and found my package has been sitting in the research dept since - - with not - employee there getting my rma packet to the correct dept to revue. I sent my rma packet too but no one went over it so when i was speaking to - she had on - - me resend another rma packet thru fax with also a explanation letter with the tracking # - that my rma packet was sent to the research dept i faxed it that day - - to - who called after and said i recieved the second packet and she stated she was going to go over my new rma packet and try and retrieve the original from - - and for me to try and get ahold of programs hardist hit program to help me which i did but after the holidays and i called to speak to - but got - a representative was very rude had me on hold a hour told me to bad that im losing my home, im confused at this point since - had given me different information about the fact that it is carrington who didnt find my first rma then they had me fax another one on - - then after that conversation I spoke to a - on - - where she requested the tracking # - ups form be copied and faxed to her to prove the rma packet was recieved on - - at - I faxed it immediatly. so I should have been given the opportunity to qualify for a program to help keep my home. Come Monday I called carrington again and then they said that it was too late and I couldnt do nothing else im filing this complaint due to carrington not doing there job by losing my - - rma packet not reviewing it and then putting a sale for - - 2015 without giving me any opportunity to pay a payment since thet took my loan over I have been doing everything carrington has requested from me and my packets are complete. On - - I called carrington again and got another representative - - who is a manager who listened to my delimma and told me to call back wednesday - - to see if they can fix there mkistake thats going to make me lose my home for their mistakes.