Carrington Mortgage Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Carrington Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Nebraska

My mortgage was sold from - - - to Carrington Mortgage services in - of 2015. I continued my monthly payments to Carrington starting - 2015. Carrington states they raised my escrow payment beginning - 2015. I never received any notice of this increase. They started not applying my payments in - 2015 because it was not enough for the payment they had raised. They started charging me late fees and eventually reported late payments to credit bureaus. They did not call or send any correspondance regarding my payments ever. I found out after shopping for new hazard insurance and finding derogatory reports on my credit. They claim their actions are legit because they claim they sent me increase notice.

Carrington Mortgage customer in Nebraska
Oct 30, 2015

* Source: CFPB Complaint Database

Carrington Mortgage response to complaint:
Closed with explanation

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