Review and analysis of over 135 Conventional Adjustable Mortgage (Arm) complaints against Shellpoint Partners, LLC
Shellpoint Partners, LLC consumers have reported over 135 official complaints related to Conventional adjustable mortgage (ARM). Out of the 135 consumer complaints against Shellpoint Partners, LLC, 16% were disputed by the consumer (i.e. the consumer was not happy with how Shellpoint Partners, LLC responded to their complaint) and 99% were processed in a timely manner. 0% of consumer complaints against Shellpoint Partners, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 12, 2017 - In the process of my divorce in -/-/- my ex insisted that as I was to be awarded the home the mortgage was to be in my name. The home was refinanced through - under the guise that it would be in my name only. My ex told me years later he knew before signing the documents it would not be in my name as I had no credit or employment history at the time. I wasnt aware of this until after the final papers were signed. The mortgage was taken out after we were legally separated but before the final divorce documents were signed. His name is the only one that shows on the paperwork, ( loan ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 6, 2017 - Hi I 'm writing to complaint about Shellpoint Mortgage company. We are try to do a loan modification I through everything was going fine .I would call every 2 day to check on my loan I got no call back or your loan steel being processed. A few days ago someone from a Realtor company came to my house. Say we have to sign a paper a be out in 30 days. NO WORD FROM MY MORTGAGE COMPANY ABOUT THEY WAS SELLING OUR HOUSE .I HAD TO got To COURT HOUSE TO SEE WHAT WAS GOING ON. THEY NO ANSWER. NOW. HAVE TO A LAWYER .PLEASE HELP ME TO UNDERSTAND WERE I WENT WRONG. SO disappointed In My MORTGAGE COMPANY... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 5, 2017 - I have had a loan with -. I have been 60 days overdue, but making the current payment for several months. I was told by - that I needed to call on the 1st of the month every month to make the payment. When I called this month, I was told the loan had just been sold and to contact the new lender, Shellpoint Mortage. I never received any information regarding the sale of my loan prior to -/-/2017 the date of my loan sale, and have not received anything to this date, -/-/2017. I have contacted Shellpoint who does not know who I am. They have told me IF the loan was sold to them, wit... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 31, 2017 - CFPB complaint Filed -/-/- Case # ShellPoint - - -, - CA - - said that it will be a big problem to do a short sale for a homeowner that does not have separate business bank statements, no business name, and have not filed taxes for - and -, and therefore underwriting will likely require the homeowner to file taxes for - & -. I told ShellPoint that the homeowner is a sole proprietor - there is nothing wrong or illegal about this. Therefore a separate business 'name ' and 'bank statements ' are not necessary. The homeowner has also already provided a written an... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 30, 2017 - We hired a realtor to handle all aspects of this transaction and currently, have a contract pending to sell our home as a Short Sale. Closing date of -/-/-. Shellpoint Mortgage Servicing sent our agent the 'Agreement to Release Collateral Interest ' stating that Shelllpoint obtained approval to release interest for the amount less than the total due on loan. The terms did not include a 'waiver of deficiency ' or statement waiving the right of the investors or Shelllpoint to collect that deficiency in the future. Because of the future liability, we contacted Shellpoint to request modificat... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 23, 2017 - Shellpoint Mortgage sold my mortgage on -/-/2017 to - but DID NOT notify me. I found out my mortgage had been sold when I received a statement from - on -/-/2017 stating that I was my -/-/- mortgage payment was late. Shellpoint accepted my -/-/- mortgage payment on -/-/2017 and as of today, -/-/2017 HAS NOT forwarded that payment to -.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 21, 2017 - My mortgage was current with -. I became unemployed and it took - months for keep home CA to start making payments on my mortgage so once they started making payments my mortgage became - months behind even though they were paying each month. Initially the program paid the wring amount because - all of a sudden said my reduced interest rate from NACA was only temporary but NACA says it was permanent. During this time my mortgage was sold by - to SHELLPOINT Mortgage Servicing. Once keep home Calif stopped paying my mortgage was immediately - months behind. As I was only workin... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 21, 2017 - After being approved for a loan mod in 2016 and making several trial payments ( which are currently being held by the mortgage co. ), my docs were not signed due to my being unable to verify outstanding loan amounts and charges with back-up documentation provided by the service provider. After finally receiving requested pay-off information and corrections to my credit reporting by the agency, I again completed a new loan modification per instruction by Shellpoint Mtg Servicing. My application was denied ( after previously being approved ) with no formal reason provided or opportunity to addre... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker March 16, 2017 - On - -, - at -, I received a suspicious email that was stated as sent from Shellpoint Mortgage Servicing, the company about which we filed complaints # - on -/-/- and -/-/-. The email was directing me to an unfamiliar website to download files that were supposed to be sent to me from SMS and a deadline retrieval date of - -, - was given. On the side of caution, I did not open the email due to cyber security concerns. On -/-/- at -, I sent an email to -, the person assigned by SMS to our loan account, informing him about my concerns and a... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 13, 2017 - I have been diligently pursuing a loan modification with - and their servicing agent, Shell Point Mortgage, to avoid foreclosure. We have been working on this for almost a year now. Every time we reach the 30 day period that they have to review my information they send me a statement requesting the exact same information again. I am represented by an - and they are as frustrated as I am. Now, I have been sent a letter declining my modification even though I qualify because they state that they did not receive the required information. I have email verification from them and their counsel... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 8, 2017 - Complaint - of - with Shellpoint Mortgage. Again another account in which a misapplied payment has led to a foreclosure action. I would strongly encourage the CFBP to audit Shellpoint Mortgage. I am also getting calls from mortgage clients that have similiar issues. My office is in - Ohio which has a population less then -. This company has very aggressive collection efforts and flawed software and could pose a risk to injure a lot of consumers.... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 8, 2017 - Complaint - of - Shellpoint Mortgage. On this loan I did get behind but on -/-/2016 I made a payment of $2500.00. At that time I believe that paid it current. I was told there could be some additional foreclosure costs due. However a couple of months later I received no correspondence. I called and discovered Shellpoint began foreclosing on the property. Apparently they put the payment in a suspended\partialpayment account where it has remained.... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 8, 2017 - I have - complaints to file with my - loans which are serviced by Shell Point Mortgage. The constant misapplication of payments has caused me great suffering and great confusion. I am the managing memeber of -. I also have been originating mortgage loans for 25 years. I have had loans with almost every servicer in existence over the last 25 years.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 2, 2017 - I opened an account with - in -/-/- .... made a final payment in -/-/- .... the home was foreclosed on in -/-/-. Why am I still receiving negative marks on my credit report in -/-/-? I spoke with - and they said they no longer had the loan and that - took this loan over in -/-/-. - said they were no longer in charge of the loan and that it transferred over -/-/-. I would like this removed as it is well beyond the time limit. THANK YOU... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 1, 2017 - - was offered a loan modification with a down payment of $9300.00 from - with a down payment. - sent - the check they cashed it and they never gave her the loan modification. Then she was transferred to another servicer and it has been an on going process of trying to get her loan modified as well as trying to find out what happened to the $9300.00 and why did - take her money and would not talk to her after they received her money.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 21, 2017 - I have been denied twice for a loan modification from Shellpoint in the last 6 months. My initial request went in - and I should have been considered for the HAMP program that was still active. I have sent them proof that I can afford my mortgage payment and have asked them to add the arrears to the balance and give me a fresh start through the MHA program and/or their in-house programs. In the first review, the income that was calculated was not accurate and we were denied for lack of income per a discussion with Shellpoint representative, and so we submitted the package again via an appea... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 19, 2017 - I Have been under a chapter - bankruptcy plan since - 2014 and have paid regular monthly payments to Shellpoint and the trustee. This company has promised several times to send me an account history but nothing happens. I have no idea how my payments are applied since I am not getting any monthly statements either. No one responds to me from their bankruptcy department and I do have a letter on file with them from the Attorney Authorizing them to talk to me.... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 17, 2017 - Several banks and servicers have attempted to illegally take my home using fraudulent and bogus documents. - started this in 2008 ; many banks used delaying tactics and phone mills/robosigning and refusing payments to put my home into jeopardy. I have been able to thwart - seperate attempts to foreclose with the help of our local District Judge and Temporary Restraining Orders. I have reliable authoritative witnesses to the 'Transfer of Mortgage ' document - ( recently they cancelled the sale of my home and transfer my case to Shellpoint Mortgage Servicing ) & Shellpoint Mortgage Serv... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 15, 2017 - In -/-/-, I purchased a home in -, AZ while on - - in the - - -. I received mandatory permanent change of station orders to - in -/-/-, upon which time I rented the home, but once the renters moved out and the market tanked, and due to a loss of income after my wife lost her employment during the move, I began processing a short sale of the home in -/-/-. Since -/-/-, I have had - buyers for a short sale and on each occasion, the - mortgagers did not come to agreement and thereby causing the short sale purchasers to abandon the purchase. On each o... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 6, 2017 - My wife and I recently file for chapter - bankruptcy, in an attempt to get a new start for our family. During the process, our mortgage company ; Shellpoint Mortgaging Servicing notified us that we were eligible for a loan modification. The paperwork came and we filled it out as accurate as possible, providing all the required documents that were needed to go forward with the modification approval. Several weeks went by and we finally heard from a representative stating that she was taking on our case, " the original representative is no longer handling our case ''. This particular case wor... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 4, 2017 - I had my loan with - and then - - -. We paid a large sum of money in Modification trial payments. The proofs of payments have been submitted in CFPB complaint # -. This complaint is about the new Servicer Shellpoint Mortgage.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure January 24, 2017 - I am - years old and I have been in review for a modification with - since -/-/-. My husband - and I am a -. I have my adult son helping me. Shellpoint has all documents they asked me for including but not limited to all of my income proof as well as my sons non borrower auth form and his income proof. For weeks I have been in active review even the - and Deed are in my name. Now at the - hour - days prior to my sale date WHILE i am in active review, Shellpoint states I need to file documents in -. I am - years old why did n't Shellpoint tell me to do this in th... |
Shellpoint Partners, LLC Mortgage settlement process and costs January 7, 2017 - On or about - -, -, I had damage to my home from hurrican -. I submitted my claim and my Insurance company, -, paid out $64000.00. The check came out in my name and Shellpoint Mortgage Co. I called Shellpoint and they stated they will send me forms to fill out. After filling out the forms and signing the check, Shellpoint told me to mail it in. I asked can I send it certified or by -? She stated no because they do n't do that anymore. ( paper trail ) I felt uneasy about that amount being sent in but felt even more suspicious when they told me that they charge fees for Inspe... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure December 22, 2016 - My name is - -. My daughter, - - ( formally - - ), and I purchased a home together in -. The mortgage went through a number of transfers of lenders over the years but has been serviced through Shellpoint Mortgage Servicing since - timeframe. When we purchased the home, the members of our household included - of my adult daughters, my wife - and me. At the time, the expectation was that each of us would contribute to the mortgage and overall housing expenses. Unfortunately approximately a year after moving into our home, - suffered - ever since. As a result, ... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account December 20, 2016 - I have made principle payments multiple times. Frequently, these payments have been applied to interest and future payments instead of principle. I have called repeatedly and have taken to writing PRINCIPLE on the payment slip and using highlighter pen so there ca n't be a mistake in the intent of the extra payment yet it is still not applied to the principle balance. Over and over again. The payment slip is not confusing, there is a box for Principle and this is what I use. This issue has occurred multiple times. My statements are misleading, showing very large interest payments - twice what ... |
Shellpoint Partners, LLC Mortgage settlement process and costs December 9, 2016 - RE : Complaint # - Subject : - / Foreclosure / Trustee 's sale On - -, - per above foreclosure assignment our house was sold back to bank at >= $1,000,000 at - - - -, - - sale location and since then Shellpoint mortgage and - harassing us to vacant the premises within about 3 week and so, otherwise we will be forced by sheriff to vacant our home. My wife and I are so appreciative of your support so far but we are so depressed and need special attention ASAP. Following to our - -, - I have noticed that all of our letter did not delivered properly s... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure December 3, 2016 - I applied for a loan modification with Shellpoint Mortgage Co. ( my current mortgage company ). I have been trying to get this loan modification settled for the past 1 1/2 yrs. They kept telling me to send various information & I complied each time. The last time I faxed all my documentation ( on or about - -, - ) and when I did n't hear from Shellpoint Mtg Co, I called them ( on or about - -, - ). I talked with - in the loss mitigation department and he said the process is complete. They made their decision. They denied my loan modification because I was upside down. I ow... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 29, 2016 - -/-/- The Honorable - - - Attorney General of California Attorney General Office Service on The Attorney General California Department of Justice Attn : Public Inquiry Unit -. - - -, CA - - : - - - , -. Trustee Sale No. - Dated -/-/- Dear Attorney General -, My wife and I are both - I am - years and has been living in this house since we sold our beautiful home at -, and moved on -/-/- to this house at - - - -, - , in order being close to our - grandchildren who spend most of their school holidays and weeke... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 25, 2016 - I am a victim of an unethical mortgage servicer, Shellpoint Mortgage. I have been trying to resolve my issues with this predatory negative amortization loan, but have been obstructed and given misleading and false information as the company claims they ca n't help me and attempts to sell my home out from under me. I am in a position where I can easily afford a reasonable mortgage payment, but Shellpoint continues to tell me that I do not fit into their guidelines for assistance, then fail to tell me WHY I do n't qualify. Even more disturbing is the fact that Shellpoint has provided me with -... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 23, 2016 - I took out a mortgage loan. The monthly payment was advertised to be a low payment. However, within the first year of the loan, the monthly payments kept increasing until I was not able to afford the payment anymore. The bank has changed several times. The loan has been transferred to several entities as you can see it on the summons and complaint and bank correspondence. I tried to do a loan modification but the bank, previous bank, claimed that my application was incomplete when I sent all the documentation required under the - guidelines.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 22, 2016 - Shellpoint Mortgage Service -/-/2016 ATTN E-CALLATION DEPARTEMNT LOAN NUMBER - -, Chief of the Escalation Department. Dear - : I am in receipt of the letter send from you Department on -/-/2016- Someone is CLEARY NOT PAYING ATTENTION TO MY ACCOUNT : OR THE RETENTION OF MY HOME- When I received the call on -/-/2016- from - he knew that the DOLLARS where incorrect on my Modification Denial with the UNDERWRITING DEPARTMENT not adding any rental income. In addition, his superior called me per my insistence in the Denial of the Modification an also concurred that there was no re... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 14, 2016 - This is an on-going saga with a home foreclosure that was the result of a divorce. The first mortgage was transferred through several financial institutions and is recently being serviced by Shellpoint. My ex-husband stopped paying on the mortgage years ago and rather than start the foreclosure, - - - sold the mortgage which ultimately ended with Shellpoint. The original mortgage amount when it was originated in 2004 was $120000.00. In -, the balance reporting was $120000.00 and in - the balance is reporting $150000.00, a full $26000.00 more than the principal balance. I... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 2, 2016 - Shellpoint Servicer / - - - - : Denied not enough income 130 % Debt to Income - For three Months my application has been in and Countless Times re-sending- They wanted me to Break my self employed income away from my Long Term Rental income- LESS $2800.00 in income - so the Over All Income would not work - that is WRONG.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure November 1, 2016 - The mortgage in question was foreclosed on in 2014. This just happens to be the time where my identity was stolen and I could not use my credit to secure refinance. Anyhow, Shellpoint mortgage is reporting to - that the payment status is " LATE '' while reporting a - balance, today. I have been denied credit based on this late status and would like to pursue damages in court. I have contacted ShellPoint several times verbally and in writing and all attempts have failed. Here is the stupidity of the matter, on - they are reporting me paid in the exact same column that they are reportin... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account October 26, 2016 - Shellpoint Mortgage is missing - payments from -/-/- and preventing me from refinancing from 6.25 to 3.33 percent. I have been trying to get them to look at my account since they took over the servicing in -/-/- and correct my account as they have been sending me notice of defaults since -/-/-. I have proof of when my payments were sent, cashed and applied ( or in this case not applied ) and have sent them letters asking them to correct my account. I am now getting phone calls from Shellpoint asking if I would like to make additional payments to them to get my account current... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure October 13, 2016 - I fell behind on my mortgage when the - went through an economic collapse. I have tried to work things out with my servicer but got no cooperation. I was forced into bankruptcy because the current servicer ShellPoint refused to offer assistant for me to keep my home. I submitted all paperwork for a loan modification to ShellPoint Mortgage earlier this year. I qualified for the program. During that time, ShellPoint pretended not to get the paperwork. After stalling for months, ShellPoint approved some type of trial plan that has mystery terms that they do not disclose. I have been forced to ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure October 10, 2016 - After an unsuccessful foreclosure mediation which resulted in Certificate to foreclose was issued ( -/-/-, -/-/- and -/-/- respectively ) we requested a review and approval of a loan modification. From the original modification request, we have submitted the lender 's documentation request always in a timely manner. The lack of communincation with our lender negotiator caused the documentation we submitted each time to go stale and cause the lender to request the same information over and over again as if the underwriter never received what we submited or received it later than ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure October 5, 2016 - I AM IN A VICIOUS CYCLE WITH SHELLPOINT MORTGAGE SERVICING. I HAVE APPLIED FOR MORTGAGE ASSISTANCE MANY TIMES. EACH TIME I SEND THE SERVICER EACH DOCUMENT THAT IS REQUESTED. I FOLLOW-UP WITH THE SERVICER WEEKLY FOR STATUS. AFTER ABOUT 30 DAYS, I RECEIVE A LETTER ADVISING ME TO SEND ALL DOCUMENTS AGAIN AND COMPLETE ANOTHER APPLICATION. THIS HAS HAPPENED MORE THAN ONCE. THERE HAS BEEN NO WRITTEN DECISION - RATHER JUST AN INVITATION TO SHORT-SELL MY PROPERTY. SHELLPOINT IS NOT REALLY INTERESTED IN PROVIDING MORTGAGE ASSISTANCE. SHELLPOINT PREFERS TO HAVE HOMEOWNERS PROVIDE PAPERWORK OVER & OVER I... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker September 28, 2016 - I had applied for a refi with - - through loan officer - -. He kept encouraging me not to pay my mortgage on time because we might close on the refi. This went on for 4 or 5 months and then I was told I was denied in a voice mail. He said I would receive a denial letter explaining everything. I have never received it. I notified him and I notified his supervisors on more than one occasion and I still have not received the denial letter.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure September 20, 2016 - I originally bought this house through -, which was sold to - - -. Now it is owned by Shellpoint mortgage. On or about -/-/2015 I called shellpoint mortgage to tell them I had just gotten out of -, and was 3 months late on mortgage payments. I asked if they could tack it onto the end of the loan because I had no way of catching up on the 3 months due to my - and the recent divorce. They told me I could do a loan modification. After about 10 months of working on this loan modification, I started getting getting threating letters from shellpoint and contacted my congresswoman... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account September 8, 2016 - Shellpoint Mortgage - Refuses to pay my City taxes despite $ being escrowed in excess of amount.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure August 23, 2016 - I AM GOING THROW A FRAUDULENT FORECLOSURE PROCEDURES BY THE SERVICING AGENT OF MY LOAN ( DUAL TRACK IN CONSPIRACY WITH THE TRUSTEE OF THE LOAN THEY ARE HIDING THE ACTUAL INFORMATION OF THE LOAN MODIFICATION STATUS AND HARASSING ME OVER THE PHONE WITH FALSE INFORMATION, THEY FILED ON THE - CLERK A FALSE STATEMENT TO FORECLOSE MY HOME, DENIAL OF THE HOME AFFORDABLE PROGRAM WITH OUT LOOKING THE DOCUMENT.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure August 18, 2016 - My name is - -. I have had issues with Shellpoint Mtg Services over the past 3 years. They were formerly Resurgent Mtg Services under New Penn Financial. On - - a Reconveyance/Release of Mortgage was recorded in my name by a - - company hired by Shellpoint. I was told it was true and no further action was required. In -, 2016, Shellpoint called me and asked me where was my payment. I told them that I received the Reconveyance/ Release of Mortgage. They stated that they did not know anything about this. I contacted my reps at HUD locally and CA. Oversight Dept, and did rece... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure August 3, 2016 - Shellpoint is acting in bad faith regarding a real estate transaction and in violation CA Homeowner Bill of Rights by denying borrower their legal right to short sale and illegally inflating the value of borrower 's property while disregarding known issues about unpermitted construction on property. Shellpoint has been advised about unpermitted additions done on this property yet they are refusing to acknowledge these facts and allot for the monies needed to correct this.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure June 29, 2016 - I lost my job and got behind on my mortgage. I was able to make payments for a while but after a year I ran out of money and I could not continue to make my payments. I reached out to my servicer and asked them to help but they said they could not do anything for me. I want to keep my home and get back on track with my mortgage, however, the current mortgage servicer is unwilling to set up a payment plan with me or rehabilitate my loan in any way. They are asking for $6500.00 upfront to reinstate my loan, but I do not have $6500.00 cash to give them. I have contacted - - - numerou... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure June 23, 2016 - I 've received several collection phone calls from Shellpoint. When I initially spoke with a representative from Shellpoint, I asked that they not contact me at my work number nor my cell phone number and I provided all of the contact numbers I had for my ex-husband. I explained ( to both - and Shellpoint ) that this property was awarded to my ex-husband in divorce and I did everything in my power, including obtaining an order to force him to sell or refinance the house. He fought the order all the way to the state supreme court and lost the case, this -/-/2016 I left - marriage, purch... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure June 17, 2016 - I would like for someone to review my modification documents for two reasons. 1. I do not believe I received a fair mortgage modification due to the amounts being deferred and calculated and 2. They are requesting amounts outside of my modification agreement. My loan servicer has recently changed from - - - to Shellpoint Mortgage and $2500.00 is now appearing on my monthly statement as being past due. When I asked what is this amount, I am being told by the servicer, it is advanced corporate fees. I have enclosed a copy of my modification agreement and I do not see that amount i... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure June 14, 2016 - This is in reference to an existing complaint # -. Shellpoints partial response - " Response -Shellpoint requires more time to fully investigate the complaint. '' Which I received from CFPB on - -, - My complaint was - " What happened Describe what happened so we can understand the issue ... This refers to Consumer Financial Protection Bureau complaint # -. I have sent all required documentation to Shellpoint as of - -, -. I have asked Shellpoint through a - - - ( at -- ) if anything else is required for the Modification review. As of today 's date,... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account June 14, 2016 - The original loan was with - - then - - - purchased my load then sold it to - then changed their name to Shellpoint. I have on many occasions asked that my loan be modified into a 30 year fixed they will not respond to my request. These loans were a horrible thing they did to consumers and I have tired many times in the - years to get out of the ARM. My loan payment goes up every - months the original amount was $1200.00 a month has now increased to $1400.00. I can not continue this madness!!! I NEED HELP!!! I contacted my Congressman who suggested that I contact yo... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account June 9, 2016 - I took out a mortgage from - - in -. I had a loan modification with - - in -, -. At that time I received a modification agreement from - - with dates that my interest rate would change. The documents states that all other parts of my mortgage would remain the same. I have a PMI schedule from my original loan that states that when my loan reaches a balance of $220000.00 that my PMI payment would reduce from $210.00 per month to $43.00 per month. Shell point mortgage refuses to lower my PMI to this amount. When I have repeatedly requested this, they sent me a doc... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure June 1, 2016 - I am very past due on my mortgage so I applied for mortgage assistance. Well it has been a very long process where the underwriter keeps requesting more documents that have nothing to do with me or my loan. In short this loan is in my name only and given to me without any co-borrower, not even my husband. Well now that I am applying for assistance, the underwriter keeps requesting income and expense proof for my husband 's business and expenses. I have repeatedly written letters to explain that these things only belong to my husband who by the way does not contribute what so ever to the mortga... |
Shellpoint Partners, LLC Mortgage settlement process and costs May 31, 2016 - I obtained a mortgage through - - that mortgage was transferred to - - -. After I starting having trouble paying - - - transferred my loan to Resurgent Capital Services ( hereinafter Resurgent ). I initiated the Modification through Resurgent and during the modification process they transferred the loan to ShellPoint Mortgage Servicing ( hereinafter ShellPoint ). I obtained a loan modification ( Exhibit - Modification Documents ) through ShellPoint. I never received a Clarity Commitment Statement from ShellPoint and I requested in writing that they explain how the... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker May 26, 2016 - This refers to Consumer Financial Protection Bureau complaint # -. I have sent all required documentation to Shellpoint as of - -, -. I have asked Shellpoint through a - - - ( at -- ) if anything else is required for the Modification review. As of today 's date, - -, there has been no response from - - with Shellpoint. Today I filed the attached complaint with the - related to their settlement with - in - -. Please help me get an affordable Modification for my Mortgage ... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account May 25, 2016 - My new mortgage was sold to Shellpoint Mortgage Servicing on - -, 2016. The effective date of the transition of my payments from the prior, temporary mortgage company to Shellpoint was - -, 2016. On - -, 2016 I received a welcome letter from Shellpoint, indicating they were the my new mortgage servicing company and that I should make my monthly mortgage payments to them beginning - -. Included in the letter was my loan number and payment information. I proceeded to schedule an electronic payment through my bank to be delivered at Shellpoint on Monday, - -, 2016.... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure May 22, 2016 - I am offered a Modification with very little information other then a Trial Payment of $2700.00 from SHELLPOINT MORTGAGE SERVICING- The Contact agent will not give me the interest rate or the MORTGAGE AMOUNT- this is the third time and I am not going to pay $8300.00 to fined out in - to - that a TON of Money is added to back end of the new NOTE- ... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account May 18, 2016 - - - - transferred the servicing of my mortgage loan to Shellpoint Mortgage Servicing, a division of New Penn Financial, LLC on - -, 2016. ( Exhibit A ) At that time, my mortgage was delinquent and - - - had approved a six month forbearance on - -, 2016. ( Exhibit B ) Per statement balance from - - - dated - -, 2016, my delinquent balance amount was $6400.00. ( Exhibit C ) On - -, 2016, I made a payment by check of $3400.00 to a - - - branch location in - -, Maryland. ( Exhibit D ) This should have taken my delinquent balance... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure May 11, 2016 - My detailed hardship letter does not fit here and is submitted with my other documents. ... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account May 9, 2016 - Shellpoint Mortgage Servicing services my loan and also collects money from me monthly for an escrow account, from which they pay my property taxes and homeowners insurance. The problems in the past stemmed from this escrow account, which they like to pad with exorbitant amounts of extra money to prevent the escrow account from going into the red when they pay the taxes twice a year. -/-/-, they again decided to pad the escrow account and raised my escrow payment by $1300.00 per month. This was the beginning of the nightmare that has now resulted in five months of Shellpoint lying to me... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 21, 2016 - ShellPoint - - - - - - - - - - -, - CA - The investor, - -, is refusing to honor the servicer 's, ShellPoint 's, value of - and insisting on receiving - minimum net. This would make the purchase price - ***** The investor is requiring the buyer pay - OVER AND ABOVE FAIR MARKET VALUE for this property. The agent had sent market comps to Shellpoint, using a price per square foot basis to reach the purchase price of $ -. Shellpoint originally used comps that were NOT comparable- they were for much larger homes that were in far better c... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 19, 2016 - I am currently fighting with shell point mortgage company about the foreclosure of my property, i called 2 times the week of -/-/2016, spoke to - different representitives from this company. i wass assured by both repersentives that after the last $1000.00 + $1600.00 i had prviously sent in that there would be no other fees and i would not be in foreclosure. Only to find out on -/-/2016 that they returned the $1000.00 and that there were infact more attornies fees, so now i am back in foreclosure and having to pay $2500.00 to save my house from foreclosure. So when i cal... |