Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

-/-/- The Honorable - - - Attorney General of California Attorney General Office Service on The Attorney General California Department of Justice Attn : Public Inquiry Unit -. - - -, CA - - : - - - , -. Trustee Sale No. - Dated -/-/- Dear Attorney General -, My wife and I are both - I am - years and has been living in this house since we sold our beautiful home at -, and moved on -/-/- to this house at - - - -, - , in order being close to our - grandchildren who spend most of their school holidays and weekend with us. There have been unforeseen circumstances during past and changes due to housing market, our health condition and hardship problems since -/-/- and today our home is scheduled to - - -, -. Trustee sale No ; - assigned by Shellpoint servicer on -/-/- and we have to vacate it as soon as following the sale auction. Even though considering this was our dream house, and our life investment, retirement since working after the completion of engineering graduate school but by losing


review summary of our story as outlined below : 1. On -/-/- - mortgage start processing our application for Modification. On -/-/- - - - stated to continue with Home Loan Modification ( HLM ) since took over -. 2. Despite to our expectation we have experienced lengthy delays processing the HLM. The reason : Repeatedly submit and resubmit same documents over and over again. Finally to reduce and fix our contact with many - - - employees in charge, - - - introduced us - - as a Customer Relationship Manager ( CRM ). 3. - - - keep changing our CRM and we have to restart same process again and again due to loss of previous paperwork, transferring our file between various departments etc. There have been many CRM changes since -/-/-. After - - introducing -, - -, - -, - -, - -, - -, - -, - -, - -, and - -. 4. The next thing that we receive, posting another foreclosure sale notices, despite knowing that our home would not be foreclosed on while being considered For a loan modification and transferring our mortgage ( twice ) back and fort to - servicer. Therefore under the new HLM announcement by the department of Justice and State Attorney General, On -/-/- - - - contacted us and agreed to work on the new HLM and stated that a significant principal reduction and reduced monthly payment by average of 35 %, may be applied. But again we did not experience any result consequently. 5. Under the National Mortgage Settlement, homeowners who were wrongly under foreclosure act and new modification relief law, I have contacted to the Honorable Attorney General of California - - -. The Attorney General appointed Professor - - - - of - -, to assist and monitor and oversee the bank services. We have contacted to - and authorized - - - to communicate with the California -, about our HLM file. 6. Professor - and her team assisted us for many months and did everything to come up with HLM solution. It seems - - - did not cooperate. Finally Professor - advice us that - - - is not willing to modify our loan but wanted to pay $20000.00 / deed in lieu, and recommended if you wanted to