Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Florida

My new mortgage was sold to Shellpoint Mortgage Servicing on - -, 2016. The effective date of the transition of my payments from the prior, temporary mortgage company to Shellpoint was - -, 2016. On - -, 2016 I received a welcome letter from Shellpoint, indicating they were the my new mortgage servicing company and that I should make my monthly mortgage payments to them beginning - -. Included in the letter was my loan number and payment information. I proceeded to schedule an electronic payment through my bank to be delivered at Shellpoint on Monday, - -, 2016. The payment was received at Shellpoint on Monday, - -. On Tuesday, - -, I tried to log in to their website for the first time to view my account and make sure my - payment posted. I could not register online because, according to the error message, my information did not match their records. I called Shellpoint on - - and after they confirmed my identity, they gave me a loan number which was very different from the loan


payment. Of course it did not post to my account because I scheduled the payment to an inactive loan number. On - -, Shellpoint sent me an identical welcome letter to the one they sent me on - -. The only difference was the loan number. The loan number on the - - letter was the correct loan number - the same number they gave me over the phone and the one I was able to use to log into my account online. This letter was obviously useless to me, since I had already made my first payment on - -. And how stupid of them to send me a welcome letter on - -, five days after my first payment was due. Even more absurd is the letter they sent me on - - which included a payment coupon, with a payment due date of - -. Are these people really in the mortgage business? Is this a real company? I did an online search and apparently they are, but I 'm not convinced. I made numerous calls to Shellpoint after - - asking them to fix my account. Finally on Wednesday, - -, the representative spoke with a team leader. The outcome of that call was that they asked for proof of payment so they could locate my payment and post it to my account. I emailed the representative proof of payment from my bank. She told me they would correct the situation in - to - hours. I felt like I was finally making some progress. I waited until noon on Monday, - - ( 72 business hours after I gave them proof of payment ) and they had not corrected the problem. Today is Tuesday, - - and still my account is overdue. I need to mention that beginning on Tuesday, - -, Shellpoint has called my home every single day asking for payment. They call day and night, including Saturday and Sunday. They call these " courtesy calls, '' but in effect they are harassment. I owe them nothing, but because of their inability to manage mortgage accounts, I continue to be harassed and my account is still " overdue. ''