Shellpoint Partners, LLC Mortgage Complaint

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker

Shellpoint Partners, LLC Mortgage department,

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker New York

I had applied for a refi with - - through loan officer - -. He kept encouraging me not to pay my mortgage on time because we might close on the refi. This went on for 4 or 5 months and then I was told I was denied in a voice mail. He said I would receive a denial letter explaining everything. I have never received it. I notified him and I notified his supervisors on more than one occasion and I still have not received the denial letter.

Shellpoint Partners, LLC customer in New York
Sep 28, 2016

* Source: CFPB Complaint Database

Shellpoint Partners, LLC response to complaint:
Closed with explanation

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How Shellpoint Partners, LLC handles Application, originator, mortgage broker complaints

Created with Highcharts 4.2.3Shellpoint Partners, LLCComplaint HistoryComplaints12/20117/20123/20135/20134/20147/20149/20141/20152/20155/20156/20157/20158/201511/20154/20165/20169/201611/201612/20162/20173/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Shellpoint Partners, LLCApplication, originator, mortgage broker7.4%77.8%11.1%3.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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