Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

Conventional adjustable mortgage (ARM) Settlement process and costs California

I obtained a mortgage through - - that mortgage was transferred to - - -. After I starting having trouble paying - - - transferred my loan to Resurgent Capital Services ( hereinafter Resurgent ). I initiated the Modification through Resurgent and during the modification process they transferred the loan to ShellPoint Mortgage Servicing ( hereinafter ShellPoint ). I obtained a loan modification ( Exhibit - Modification Documents ) through ShellPoint. I never received a Clarity Commitment Statement from ShellPoint and I requested in writing that they explain how they arrived at the arrearages they were adding to my loan ( Exhibit - ).


- over 12 months would only be $10.00, -. The $10000.00 amount is assuming they were also paying the taxes and insurance, which they were n't. ( Exhibit - Letter from ShellPoint dated - -, - ). - added taxes and insurance to my default payments even though I paid my own homeowners insurance during my default period ( Exhibit - - - Homeowner 's Bill ) and neither ShellPoint nor I paid my property taxes during the default period. I made several payments during my default period some were accepted but others were not. There are a number of payments ( even prior to the default period ) that are listed as unapplied. I received - different loan histories from Resurgent that do not match ( Exhibit - - Loan Histories from Resurgent ). In addition Shellpoint stated that I had a shortage in my escrow account in the amount of $1200.00 and that $26.00 of the modification would be applied to the Shortage over 60 months ( Exhibit - Modification Offer Letter from ShellPoint ). Shellpoint also changed my modification payment 3 times before arriving at the final payment because they could not account for what all of the payment were covering. ShellPoint also stated in a letter that my Escrow Account contained a cushion of $530.00 ( Exhibit - Annual Escrow Disclosure Statement Dated - -, - ). What happened to that cushion? I pulled an annual tax statement from - 's website that says my shortage was $1400.00 and that I had an negative amortization in the amount of $7300.00. I never agreed to any negative amortization. ( Exhibit - - Tax Statement from ShellPoint ). There is nothing in anything I received from ShellPoint that discusses negative amortization outside of the - tax statement that I obtained from the Internet ( they never mailed me a copy of this statement ) ( Exhibit - Loan History from ShellPoint ). In addition to the Modification I applied to Keep Your Home California and was granted Reinstatement Assistance Program ( MRAP ) and was told it was only available with a modification ( Exhibit - Email Eligibility Letter from Keep Your Home California ). Shellpoint refused and told me that I had to choose between their Modification offer and the Keep Your Home California program but I could not have both ( Exhibit - Letter from Keep Your Home California ). After modifying my loan ShellPoint sent the loan back to - - - who then immediately raised my modified payment to cover the arrearage in the escrow account ( See Exhibit - Letter from - - - ) which was supposed to be covered in the modified amount ( Exhibit - ).