Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

This is in reference to an existing complaint # -. Shellpoints partial response - " Response -Shellpoint requires more time to fully investigate the complaint. '' Which I received from CFPB on - -, - My complaint was - " What happened Describe what happened so we can understand the issue ... This refers to Consumer Financial Protection Bureau complaint # -. I have sent all required documentation to Shellpoint as of - -, -. I have asked Shellpoint through a - - - ( at -- ) if anything else is required for the Modification review. As of today 's date, - -, there has been no response from - -


Today I filed the attached complaint with the - related to their settlement with - in - -. Please help me get an affordable Modification for my Mortgage. '' Now last Friday - -/-/- I receive a Modification Denial letter from Shellpoint Dated -/-/- stating - " WE are unable to offer you a loss mitigation option because we did not provide them with the documents they requested. They notified us of specific documents they needed and the time frame required to provide them. '' Plus now a Trustee Sale is scheduled for -/-/-. I still have not got a response from - -, at Shellpoint to my request dated -/-/-, as to if there is anything else needed or not for the Modification. This request to - - was sent via E-Mail, so I have proof of the request -/-/- is the date CFPB sent me the E-Mail notifying me that Shellpoint responded to my complaint # - and needs an additional - days to research the complaint and respond. Keeping in mind the Denial letter is dated -/-/-. Now in - days my home of almost - years will be sold and auction by Shellpoint. Something is not right here and is very wrong, Shellpoint needs to be held accountable.