Review and analysis of over 225 Conventional Fixed Mortgage complaints against BB&T Financial
BB&T Financial consumers have reported over 225 official complaints related to Conventional fixed mortgage. Out of the 225 consumer complaints against BB&T Financial, 21% were disputed by the consumer (i.e. the consumer was not happy with how BB&T Financial responded to their complaint) and 100% were processed in a timely manner. 2% of consumer complaints against BB&T Financial resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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BB&T Financial Mortgage application, originator, mortgage broker April 8, 2017 - I recently closed on the purchase of a home. The Closing Disclosure was generated multiple times in the 24 hours leading up to the close date. There were glaring errors on the CD. The banker admitted that the CD numbers were incorrect. I understand that certain numbers will change slightly, but in this case there were blatant errors to which the banker admitted. He insisted that I sign the CD 3 days in advance of the closing even though he admitted that the numbers were incorrect, telling me that if I did not sign the document we would not be able to close on time. An example : the " Down Paym... |
BB&T Financial Mortgage application, originator, mortgage broker April 3, 2017 - Mortgage Loan canceled due to error on BBT Mortgage end. They then lied saying they requested documentation thru the online portal when they never did. I originally opened a complaint with the CFPB in regards to my loan experience with BBT. I am unable to add information to this but the information that they provided was false. They did not send a letter or upload a letter to my online portal requesting updated income documents. I have emails documents provided to me from my loan officer - that showed the rate lock being extended to -/-/-. I agreed to continue to pay the rate lock unti... |
BB&T Financial Mortgage loan servicing, payments, escrow account March 29, 2017 - BB & T has a policy where, if the full amount of a mortgage payment is not received, they place the payment they did receive in a suspense account rather than crediting the partial payment to the mortgage loan. They leave the payment in suspense until subsequent payment is received ; they then deduct the shortfall amount from the current month 's payment and add it to the prior month 's payment and apply it to the loan and then move the current month 's payment into suspense. In our case, our payment increased due to an escrow increase ; we did n't realize that when we paid the escrow shortfal... |
BB&T Financial Mortgage application, originator, mortgage broker March 12, 2017 - My mortgage Application was canceled. I started this process in -/-/- and licked my interest rate in at 2.875. The canceled my application because they said they requested updated documents in -/-/- that had to be uploaded by -/-/-. I never received any emails or mail requesting documents. I uploaded them on -/-/- because I had retained an attorney for a title issue and thought something was going to get done but this was not a request by BBT. I have requested proof because there is no way I would let that rate slip by since the new 15 year with BBT is 3.5 %. I had agreed t... |
BB&T Financial Mortgage credit decision / underwriting February 22, 2017 - THE ECONOMIC TURN DOWN DROPPED OUR PROPERTYS VALUE BY OVER - %. WE ARE UPSIDE DOWN. OUR LOAN WAS BOOK AT - % AS A - DUE TO OUR FINANCIAL STRENGTH. WE HAVE NEVER PAID ANYONE LATE, NEVER. BB & T HAS BEEN CONTACTED SEVERAL TIMES ASKING FOR A LOAN MODIFICATION. WE DO NOT QUALIFY AS WE PAY ON TIME. BB & T WAS ASKED WHAT PROGRAM THEY HAD TO HELP PEOPLE IN OUR POSITION - YEARS AGO. WE WERE TOLD SOMETHING WAS IN THE WORKS BUT NO PROGRAM HAS BEEN ANNOUNCED. A SECOND MORTGAGE COMPLICATES THE ISSUE AS - WILL ONLY SUBORDINATE IF THE NUMBERS WORK AND OURS DO NOT.... |
BB&T Financial Mortgage settlement process and costs February 21, 2017 - Same company, same issue - holding funds and making up rules as they go along. - BBT The is the second complaint we have had to file in regards to BBT not releasing funds for repairs. First issue, we were told we HAD to use a contractor. Not true. They granted an exemption after the first complaint was file and forwarded the first set of funds so we could start repairing our home from the flood ( hurricane - ). We were told to contact BBT to set up an inspection by one of their inspectors. We did so approximately two weeks ago and the BBT inspector stated and reported to BBT that were are 9... |
BB&T Financial Mortgage loan servicing, payments, escrow account February 16, 2017 - I had a mortgage and a Home equity loan thru - and it was bought out by BB & T and has been nothing but problems and I received several late fees on an extra account that I did n't know I had. My payments have changed and the terms of my loan have changed and they stated there is nothing they can do about it. I did not sign anything to acknowledge any of these changes just that my prior company has been bought out and nothing will be changed but where I send my payments. Unfortunately this could n't be further from the truth. My mortgage payment changed nearly $300.00 more and my home equ... |
BB&T Financial Mortgage loan servicing, payments, escrow account January 14, 2017 - 3 months ago we refinanced our mortgage with another bank, BB & T has not returned our escrow balance of $2200.00. We never had been a single day late for payment while we hade mortgage with them. So this is their way to make sure we never come back! Past 3 months we called so many times, even went to branch manager for help us but all we had is empty promises : " 2-3 days '', " 24 hours '', ... etc everything but refund check!... |
BB&T Financial Mortgage loan servicing, payments, escrow account January 9, 2017 - My loan home loan for my primary ( only ) home is through BB & T, and secured by - -, and has PMI. I have had the loan for about 6 months and have now paid more than 20 % off. I requested in writing they cancel/terminate my PMI, but they responded that I could not do so since my loan did not have 24 months of payment history ( quoting the Homeowners Protection Act, some protection eh? ). I believe they are in error and should cancel/terminate my PMI as requested. Please assist me in resolving this issue. Thank You - http : //www.consumerfinance.gov-... |
BB&T Financial Mortgage loan servicing, payments, escrow account December 27, 2016 - I have been trying to get BB & T to remove my PMI on my mortgage three times over the last 3 years and every time they give me different reasons why they are unable to remove it. I submitted a request the first time in - of - I submitted it with an appraisal showing that the value of the home had gone up. They declined saying that the appraisal that I submitted was not acceptable and that I had to pay for a new appraisal ( through BB & T to have PMI removed ) I got so upset that I dropped everything and accepted a NO and moved on. In - of - I decided to try to have my PMI removed... |
BB&T Financial Mortgage application, originator, mortgage broker December 21, 2016 - On - -, 2016, I applied for a refinance mortgage loan with my current mortgage company Branch Banking and Trust Company ( BB & T ). On - -, 2016, BB & T sent me a Statement of Credit Denial, Termination or Change lettered dated - -, 2016. On - -, 2016 and - -, 2016, I sent certified letters to BB & T requesting answers to specific questions related to the BB & T statement of credit denial dated - -, 2016. BB & T has ignored my written request for information about the loan denial. The following support documentation is included with my complaint ( 1 ) the B... |
BB&T Financial Mortgage loan servicing, payments, escrow account November 18, 2016 - On - of this year, while the sale of our prior home was still pending, my wife and I closed on our current residence, and entered into a mortgage that we understood would be owned or administered by Branch Banking and Trust Company ( BB & T ). It was our intention to use the bulk of the funds from the sale of our old home once received to reduce the principal balance on our new one. Wanting to keep some funds in reserve, and knowing we would soon make a major principal reduction, we only put 10 % down on our new home, and accepted that we might have to pay PMI for a few months. Our closing ... |
BB&T Financial Mortgage loan servicing, payments, escrow account November 2, 2016 - I am not getting proper credit for my mortgage payments, and BB & T Bank refuses to correct this matter. Through my credit union 's Bill Pay service, my monthly mortgage payments in the amount of $810.00 were set up as recurring payments and were sent electronically to BB & T Bank each month. My -, -, -, -, -, and - payments were sent from my credit union on the - day of each of these months. However, my payments were posted incorrectly by BB & T, and I did not get credit for my mortgage payments. I was charged late fees, reported to the credit reporting agencies regardi... |
BB&T Financial Mortgage application, originator, mortgage broker October 31, 2016 - I am writing to request that you look into the lending practices of BB & T mortgage. -/-/-, I applied for BB & T construction loan to build a house on my lot in North Carolina. BB & T already holds the mortgage on the lot so I figured they already know me and it would be easier to get approved. I have never been late in my mortgage payment to them in the last 8-9 years ( not once ) and my - and credit scores are excellent. It only took a few days to get me pre-approved by the agent I approached for said loan. BB & T then sent me a long list of documents they needed for the final loa... |
BB&T Financial Mortgage loan servicing, payments, escrow account September 15, 2016 - I have had issues with the proper reporting of my home mortgage. My credit report is not correct and I was told it would take 30 days to correct. This has been going on for months now. Please reflect an open BB & T mortgage with - late payments... |
BB&T Financial Mortgage settlement process and costs September 12, 2016 - I have a loan with BB & T for a piece of property we bought in North Carolina. We 've had the loan for a number of years and were in the process of doing a loan modification with BB & T since the loan was coming to term. During that modification period, I was told that I would not have to make a mortgage payment because the interest would be pulled into my settlement costs. Shortly thereafter, I started receiving foreclosure letters from an attorney on behalf of BB & T saying the loan was delinquent and my account stated being assessed for a lot of different foreclosure fees. When I brought th... |
BB&T Financial Mortgage loan servicing, payments, escrow account September 2, 2016 - In my filed complaint BB & T did not answer the following questions. How can funds received for on time payment by BB & T get posted and reported as late? See attached - statements. 1. Explain where did my money go. 2 Why my payments were not posted correctly to my account as on time payments.... |
BB&T Financial Mortgage loan modification,collection,foreclosure August 28, 2016 - I had a mortgage through BB & T for a home originating - -. The house was sold in - - as a Short Sale per agreement with BB & T. The Short Sale was reported as a Foreclosure on Equifax credit report that was run - -. - credit shows Mortgage was reported as " Paid For Less Than Full Balance ; Foreclosure ; Fixed Rate. '' However, per BB & T letter dated -/-/-, " The loan is to be reported as " settled '' ( LOAN PAID IN FULL FOR LESS THAN THE FULL BALANCE ) to the appropriate credit repositories. '' I need my credit corrected to show Short Sale for the BB & T mortgage i... |
BB&T Financial Mortgage loan servicing, payments, escrow account August 25, 2016 - BB & T failed to notify me of an increase in my monthly mortgage payment. I continued to make monthly mortgage payments and BB & T continued to receive and accept my on time payments. In - and - BB & T reported my mortgage payments as not as being paid for two months to the credit rating agencies. I learned of this when I called BB & T to inquire as to why I had not received a new mortgage coupon payment book. I than wrote BB & T and informed them I never received any notification from them regarding the change in mortgage rates and its effect on my monthly mortgage payment. I requeste... |
BB&T Financial Mortgage loan servicing, payments, escrow account August 7, 2016 - My name is - -. I am writing to you because of the dilemma I seem to have with getting my mortgage adjusted to compare with other upstanding and/or low standing citizens of this country. I am a - yr. old self employed, divorced man that refinanced my primary residence ( thru BB & T ) in order to pay off my - wife 9 yrs ago. The fixed rate on my mortgage was set at 6.35 %. I have attempted many times to refinance this mortgage. But, due to guidelines set after the meltdown in 2008, no one has offered to refinance my mortgage because I 'm self employed and do n't show a good enough... |
BB&T Financial Mortgage loan servicing, payments, escrow account July 18, 2016 - I recently submitted a complaint in regards to late payments reported on my credit after a - modification. I have since received notification the late payments would be removed which we are thankful for. Now I check my credit and the BB & T mortgage which should be our current mortgage provider is now marked as closed and the late payments are still showing. The - mortgage has been closed and the late payments removed-this is accurate. Then there is a - - Mortgage showing Open-Current, but also has the late payments. Can you assist me with fixing this. thank you... |
BB&T Financial Mortgage loan servicing, payments, escrow account July 6, 2016 - I submitted a request for removal of PMI from my mortgage loan with BB & T for my primary residence on -/-/2016. With my request, I submitted an appraisal from a licensed and certified residential real estate appraiser showing my current LTV ratio ( - % ) was substantially below the required - %. My request was denied with no reason provided. I called BB & T customer service but they are unable to assist as the mortgage insurance office is a back office function and does not interact with customers. I submitted a formal complaint to BB & T but have not been given a reason as to why... |
BB&T Financial Mortgage loan servicing, payments, escrow account July 5, 2016 - Last year our family needed assistance with our mortgage and taxes, so we sought a HAMP modification. It has/was approved, however there were 4 late payments reported on my credit report. However these were not late, they were paid at the reduced agreed upon payment. I would like these late payments removed from my credit as they were not late.. Thank you... |
BB&T Financial Mortgage loan servicing, payments, escrow account June 16, 2016 - I refinanced my mortgage with BB & T in -. Previously my mortgage was held by - - -. Yearly, - - - would send a threatening letter telling me that I had to increase my flood insurance to match the coverage of my homeowners/windstorm insurance. Initially, I did increase it, but a class action filed against - - - resulted in the bank changing its practices. In subsequent years after the suit, - - - would send me a waiver to acknowledge the discrepancy, which I would sign and return. I have lived in my home since -, - : 44 years, 4 months and I have ... |
BB&T Financial Mortgage loan servicing, payments, escrow account June 6, 2016 - My wife and I bought our home -/-/- at which time we paid $170000.00 and it was appraised at $220000.00. With the equity in the home we knew we should be very close if not past the point to be able to have our PMI removed from the mortgage once we made our - payment this past - -. I contacted the bank to get the process started and they denied me by stating that I would have to provide proof of substantial improvements in order to be considered before having made 2 years of payments. I submitted to them work orders and receipts of installing a brand new heat pump system into ... |
BB&T Financial Mortgage loan servicing, payments, escrow account May 6, 2016 - I 've been unemployed for a while and myself and the spouse has been paying the mortgage. There were only once source of income in the home and my spouse was paying the mortgage on time. For some apparent reason I made arrangement and kept those arrangements and they have reported me to the credit bureau for no reason because the payments were made prior or before it gets to the credit bureau.- ... |
BB&T Financial Mortgage settlement process and costs April 18, 2016 - Residential construction loan. Bank and title company failed to disclose - requirements that would have influenced decision to enter into construction loan agreement with bank. Bank failed to properly administer loan during draw and final funding processes. Title company failed to pay property taxes with funds collected directly from borrower. Specific issues : The day before closing the bank notified me that they needed certified funds of $110000.00 from me at closing to complete the construction agreement. The funds were to be held in a " loans in process account '' and given back to m... |
BB&T Financial Mortgage settlement process and costs April 11, 2016 - I recently refinanced my house ( paperwork signed - -, 2016 ). Last week beginning - -, I checked my mortgage balance with the old mortgage lender ( Branch Bank & Trust ) to verify that the old mortgage balance had gone to -. It had not. I contacted the new mortgage company, - - - to verify the transaction. They provided me with a document that showed that - - - had transferred, through - $270000.00 to BB & T on - -, 2016. I have called the mortgage lending group of BB & T almost every day since then to check on the status of the wire transfer. I hav... |
BB&T Financial Mortgage loan servicing, payments, escrow account March 21, 2016 - I received a call in -/-/- from my mortgage company, claiming I did n't make a payment, however I was able to show proof that the payment was made and an investigation within the bank was initiated. Over the weekend I received another call claiming that my mortgage payment for -/-/- was past due, and had to explain that an investigation was already underway. From what the representative told me on the phone, she shows that all payments have been received, and not sure why there is an issue, and that my " late '' payments are now impacting my credit score. ... |
BB&T Financial Mortgage loan servicing, payments, escrow account March 2, 2016 - My mortgage is with BBT, I have property tax and insurance escrowed. My loan is $170000.00, my monthly escrow is $370.00, my appraisal is $230000.00 and assessment is $2300.00 due in - each yr. My escrow balance was $4000.00 and my account has never been late.I signed up for online banking 2 weeks ago and saw BBT debited my escrow for $16.00 to pay my property taxes. Now this is not a new loan, the bank has a file with my property description, value, name on tax ticket, and of course the correct amount due because I pay escrow & they do a Escrow Analysis each year. I checked wit... |
BB&T Financial Mortgage application, originator, mortgage broker February 17, 2016 - I applied for a $55000.00 loan against my current home which has no mortgage. I went to my local BB & T branch to do so but they called a dept. in another state. While at the branch the loan officer on the phone took information and was made aware that I was a long time customer. He told me what information he would need. I gathered all the info, took it back to the branch the next morning where they scanned and emailed him the documents. I asked that he rush the loan through. A week later he called and asked for all the same info again. He had let it sit for 7 days without doing anything. T... |
BB&T Financial Mortgage loan servicing, payments, escrow account January 22, 2016 - For over a year I have been writing and disputing 30 day delinquency with BB & T. I also went into one of their banking centers and Noone could help me. It 's sad when consumer pay bills consistently online and something apparently happened on their end that caused me to show - delinquency mark. I am frustrated and tired of financial institutions taking advantage of people like myself. This is effecting me negatively. They need to correct the reporting of this information. I have NEVER been late. ... |
BB&T Financial Mortgage loan servicing, payments, escrow account January 15, 2016 - I sent the Branch Bank and Trust a payment of - on the - of - 2016. The bank applied - dollars to my loan and put the rest in there little hole. This is the - time that this bank as done this to me. I filled out a complaint before but did not follow thru but I am going to follow this - thru, the bank is stealing money my not applying the full amount to loan and holding it. ... |
BB&T Financial Mortgage settlement process and costs January 11, 2016 - This complaint is in connection with Branch Banking and Trust Company [ BB & T ] which I complaint of in - ; nevertheless, certain North Carolina attorneys/ mortgage officials changed and used bogus names have delayed my justice for corrections. I was not a default, nor was I delinquent, see previous BB & T complaint based on all fraudulently law " rules ''. Today 's complaint focuses on the issue of money laundering as part of a chain of mortgage foreclosure fraud and federal fund fraud using new actors names and a straw-man in an attempt to laundry deed/title. - a/k/a - a/k/a CONSU... |
BB&T Financial Mortgage settlement process and costs December 17, 2015 - I was approved for mortgage with bbt bank, given closing date of -, then -, now no date.I am given - poor excuse after another.bank has everything but still no date to close causing hardship and stress on me, the seller and related.I am going to be homeless, - is ruined, incurred additional expenses because bbt bank ca n't or wo n't do their job ... |
BB&T Financial Mortgage loan servicing, payments, escrow account December 14, 2015 - I have paid extra money on principle balance of home loan, the current LTV shows 78 % and the bank is not removing the PMI from my mortgage payment, they are stating that I must send in a written request, I explained that at 78 % LTV the law requires them to automatically terminate the PMI, they told me no I must send in written request. ... |
BB&T Financial Mortgage settlement process and costs December 11, 2015 - On -/-/-, I accepted an offer on my home. BB & T is the current financial institution holding the mortgage on the property and it is also the lender the buyer has chosen. All required paperwork was provided in a timely manner by both myself and the buyer. Everything moved along smoothly with the appraisal and inspection. Everything that was required from myself, the buyer, the realtor, and the closing attorney had been provided to BB & T over a month ago. A later closing date was scheduled for -/-/- by BB & T to account for the new regulations. No communication was provided a... |
BB&T Financial Mortgage loan modification,collection,foreclosure November 9, 2015 - I have tried to refinance my mortgage with BB & T for the last 3 years and am not successful. In 2008 the value of my property dropped below the loan amount so I did not quality for refinacing. The property is not marketable with the loan above the loan value. I have looked at the haarp program but my exusting loan was closed two months before I would be eligible for the - program. I have had a law firm helping me, - - - firm, but they have not helped at all. I have retired since purchased this home and my total income is from SSI of $1600.00 per month and my payment are $910.00... |
BB&T Financial Mortgage application, originator, mortgage broker October 25, 2015 - For a number of years I have been trying to refinance my mortgage with BB & T bank at a lower interest rate in order to lower my mortgage payments to help me and my family to pay more on our high credit card debt. Despite my excellent payment history with BB & T in regards to mortgage and other loans with them, they refuse to offer me a mortgage at a lower interest rate stating that my credit score is too low and that my outstanding commercial loan balances - credit card debt ) is too high. This has been very frustrating for me as I realize that the answer to me improving my credit score is... |
BB&T Financial Mortgage application, originator, mortgage broker October 9, 2015 - This is a formal complaint against BB & TI am a victim of mortgage, lending and appraisal fraud. At the request of the Federal Reserve I am filing a formal complaint against Branch Banking and Trust Company ( BB & T ). - -, parent of - - - - ( - ), was closed down on - -, -. - - - Bank declared bankruptcy after an FBI raid & investigation into fraud. After the FBI put - and parent company - - under for deceptive trade violations, my mortgage was sold to BBT. - were the residential mortgage loan originators and they sold my loan to BB & T after... |
BB&T Financial Mortgage loan servicing, payments, escrow account October 6, 2015 - In -, we sold our home and closed our mortgage, which had been serviced by BB & T. BB & T was supposed to send us our remaining funds held in escrow. BB & T claims that they did so on or about - -. However, we never received the funds. After - calls to the company in the late-- time-frame, we were advised that we could call on or after - - in order to have the check re-issued without penalty. We did so. A replacement was allegedly sent to our new home address on - -. As of - -, we have still not received the escrow funds amounting to over $4900.00. After anot... |
BB&T Financial Mortgage loan modification,collection,foreclosure September 29, 2015 - In 2014, my business, as I am -, had a downturn in gross income. The decline in income was temporary as my business is strong, but I lost personal income and fell behind in my mortgage for three months. I explained the circumstances, and asked my bank BB & T to help me with a deferment and modification as my interest rate is 5.75 %. As I am -, my income was not high enough, to refinance, get a deferment, get a modification, and they suggested I sell my home. If I had not come up with the money that was owed, and the late payments that accrued, I would have lost my house. I am in the -... |
BB&T Financial Mortgage loan modification,collection,foreclosure September 9, 2015 - In - I sent a complaint to BB & T, because after two years of responses to my RESPA QWRs from - - - ( - ). they have written to me that the custodial bank for my foundational loan documents are in -. In - of 2015, - wrote in a CFPB response that BB & T is now the custodial bank. I then sent a complaint to BB & T on the CFPB web page. BB & T immediately sent it back to the CFPB stating they had no account in my name. After sending another complaint to -, they recently responded with the attached letter. In that letter, in paragraph -, they claim once again that the... |
BB&T Financial Mortgage loan servicing, payments, escrow account September 8, 2015 - Last year ( - ) we bought a house and financed it through - Bank. Later the loan was sold to BB & T bank. Last month ( - ) we refinanced our loan. With the refinance process, a new escrow account was set-up with the new lender - - Bank - and it was funded at the close ( for about $2500.00 - We have already received the letter from BB & T ( the previous lender ) that the loan is paid off. At the time off the refinancing, BB & T had about $2100.00 dollars in the escrow account. Since then I have asked BB & T various times over phone and via their secured online email pro... |
BB&T Financial Mortgage loan servicing, payments, escrow account September 2, 2015 - I received a letter dated - -, 2015 from BB & T bank informing me that my hazard insurance '' has expired and that BB & T plans to buy insurance on my property which I will be required to pay for. My property is, has been, and will be covered by a Homeowners policy which names the BB & T mortgage as being covered. This policy is paid by an automatic draft on my BB & T checking account and is and has been up-to-date. I contacted BB & T on - -/-/2015 to inform them of their error and give them complete details of my insurance coverage of my mortgage ; and a follow up on -/-/-201... |
BB&T Financial Mortgage loan modification,collection,foreclosure August 30, 2015 - I sent in information for a loan modification. The person who was handling my loan modification left the company. Now my calls are not being returned. My check was returned and my loan is now in default. Also, while I was waiting for an answer to my loan modification, a second signature was requested for the tax form. I have requested a loan modification in the past, ( I cancelled the loan modification because I did n't agree to the terms ) and I did not have to have a - signature. It clearly states on the form that a - signature is not required. I have called the company several times, ... |
BB&T Financial Mortgage loan modification,collection,foreclosure August 10, 2015 - I have filed at least - HAMP applications and sent them to BB & T and they continue to charge me late fees and leave me hanging so that they can rack up fee after fee and deny me a HAMP loan based on me not resolving my hardship, if I was able to resolve my hardship I would n't need a HAMP loan. This is not a HAMP guideline and I feel they are denying me so they can run up as many fees as they possibly can. I 've been feed to death for at least the last 2 years and it just continues and I just keep getting denied and then they keep sending me letters telling me they value my business, well ... |
BB&T Financial Mortgage loan servicing, payments, escrow account July 22, 2015 - I needed to change the bank BB & T Bank used to Automaticly Draft Payment from. On -/-/2015, I went on the BB & T websit and changed the bank from - - to - - - - -. My $590.00 payment was set up to be withdrawn, but since my - 2015 payment was due the next day, and BB & T Bank website noted it would take at least - payment cycle before my payment would be automaticly drafted, I elected to pay the $590.00 payment immediately. The next day, -/-/2015, BB & T automaticly drafted another payment of $590.00. So, I called BB & T Bank and asked for E-TRA pa... |
BB&T Financial Mortgage loan servicing, payments, escrow account July 10, 2015 - I financed my house with a 15 yr, fixed rate mortgage and have paid mymortgage on time every month. Further, I have paid an additional $ -to principal with each loan payment since the inception of the loan. Normally on fixed rate mortgages, the interest decreases while thepayment to principal increases as each payment is made. On theservicing of this mortgage, the interest that I pay fluctuates with everypayment and does not steadily decrease. For example, the interest thatwas posted on the statement dated -/-/- of $100.00 isslightly higher than the interest posted on -/-/- of ... |
BB&T Financial Mortgage loan servicing, payments, escrow account July 6, 2015 - We had a home built and closed on our loan in - of -. We closed knowing the taxes were based on an unimproved amount and would increase in - of - when the - appraised our home with improvements on the land. When - - came and went and I had not received a letter from BB & T Mortgage regarding an increase in our payment due to the taxes going up I called them. I was told that they do their annual escrow evaluations in - of every year and I should receive a letter in -. Knowing that there was already a 6 month time period for the - taxes that I have not been paying o... |
BB&T Financial Mortgage loan servicing, payments, escrow account June 9, 2015 - Several years ago I refinanced my mortgage loan to pay off my school loans. When I did so, I was assured the flood insurance would be the same as the the loan I initially had my loan thru. In the refinance process they sold my loan to BB & T assuring me the flood insurance requirement would be handled as it had previously, that being I would pay for flood insurance on the outstanding principal of my loan. My house is assessed for taxes at $78000.00. Resale value is between $80000.00 and $85000.00. My refinanced mortgage balance is $45000.00. BB & T is assessing my flood insurance on $... |
BB&T Financial Mortgage settlement process and costs June 4, 2015 - Branch Banking and Trust Company ( BB & T ) placed a mortgage that was not in my name on my credit as a charge off ( CO ). This house was refinanced in - by me for the express purpose of removing my name from the loan because of our pending divorce. We failed to reconcile and our - was finalized -/-/-. My signature was not placed on any documents at the time the refi was transacted. There has been some irregular issues with each document that I get, either from BB & T or the courthouse. The - is that I was told that I was listed as a cosigner, then as the primary borrower and... |
BB&T Financial Mortgage loan servicing, payments, escrow account April 3, 2015 - I am writing because I agreed to allow - be my home insurance provider in - - at a set quote of total around $1300.00 for - - -. In - -, - hired a - party to do an inspection '' or to access '' my house. The - party did not do a good job and misled - on my insurance policy. - then increased my policy to more than - of what it was, without due process not notifying me. This has caused for my insurance company to add an additional $200.00 per month to my mortgage per month, for the period of - - - -. I am about to go into foreclosure be... |
BB&T Financial Mortgage loan servicing, payments, escrow account March 30, 2015 - My husband and I purchased our home in - 2013 and our mortgage servicing was transferred to BB & T. BB & T has been completely negligent in how they have handled our escrow account and our loan servicing, in general, and has cost us an immense amount of time as a result. They applied a payment incorrectly, only to re-allocate it when we received a collections call and disputed the alleged missed payment. They have also mismanaged our escrow account and, as a result, we believe that they have not given the full refund required under RESPA. They have overstated the premium paid for flood insu... |