BB&T Financial Mortgage Complaint

BB&T Financial Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account District of Columbia

In -, we sold our home and closed our mortgage, which had been serviced by BB & T. BB & T was supposed to send us our remaining funds held in escrow. BB & T claims that they did so on or about - -. However, we never received the funds. After - calls to the company in the late-- time-frame, we were advised that we could call on or after - - in order to have the check re-issued without penalty. We did so. A replacement was allegedly sent to our new home address on - -. As of - -, we have still not received the escrow funds amounting to over $4900.00. After another call to the company, BB & T claims that we can wait again until - - to have a replacement check cut again without penalty. However, the company has offered no proof that the checks were ever transmitted before, no willingness to waive its penalties '' ( which are likely booked as profit ) to re-cut the check and no interest in providing us with tracking information to confirm that the check is mailed or received.