BB&T Financial Mortgage Complaint

BB&T Financial Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Virginia

I received a letter dated - -, 2015 from BB & T bank informing me that my hazard insurance '' has expired and that BB & T plans to buy insurance on my property which I will be required to pay for. My property is, has been, and will be covered by a Homeowners policy which names the BB & T mortgage as being covered. This policy is paid by an automatic draft on my BB & T checking account and is and has been up-to-date. I contacted BB & T on - -/-/2015 to inform them of their error and give them complete details of my insurance coverage of my mortgage ; and a follow up on -/-/-2015. I have yet to hear anything from anyone at BB & T.