BB&T Financial Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

BB&T Financial Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Missouri

I have tried to refinance my mortgage with BB & T for the last 3 years and am not successful. In 2008 the value of my property dropped below the loan amount so I did not quality for refinacing. The property is not marketable with the loan above the loan value. I have looked at the haarp program but my exusting loan was closed two months before I would be eligible for the - program. I have had a law firm helping me, - - - firm, but they have not helped at all. I have retired since purchased this home and my total income is from SSI of $1600.00 per month and my payment are $910.00 per month. I have continued to make payments but they are very steep for me. If I could refinance with a interest rate of 3 % my payments would be reduced around $200.00 which would be more affordable at this time. I would like to keep the home and stay here but with ssi not increasing this year and inflation still going up at 3 % it will be a matter of time before my home will not be affordable.

BB&T Financial customer in Missouri
Nov 09, 2015

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

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