BB&T Financial Mortgage Complaint

BB&T Financial Mortgage department,

Conventional fixed mortgage Settlement process and costs North Carolina

I recently refinanced my house ( paperwork signed - -, 2016 ). Last week beginning - -, I checked my mortgage balance with the old mortgage lender ( Branch Bank & Trust ) to verify that the old mortgage balance had gone to -. It had not. I contacted the new mortgage company, - - - to verify the transaction. They provided me with a document that showed that - - - had transferred, through - $270000.00 to BB & T on - -, 2016. I have called the mortgage lending group of BB & T almost every day since then to check on the status of the wire transfer. I have called all of the parties involved - - -, -, -, and BB & T multiple times and am unable to get a clear answer on exactly what happened to the $270000.00 ). The money seemed to have disappeared : - claims they have records of the transfer and BB & T seems to have no records of the transfer. And I seem to be on the hook for two mortgage payments now.