BB&T Financial Mortgage Complaint

BB&T Financial Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Arkansas

Last year ( - ) we bought a house and financed it through - Bank. Later the loan was sold to BB & T bank. Last month ( - ) we refinanced our loan. With the refinance process, a new escrow account was set-up with the new lender - - Bank - and it was funded at the close ( for about $2500.00 - We have already received the letter from BB & T ( the previous lender ) that the loan is paid off. At the time off the refinancing, BB & T had about $2100.00 dollars in the escrow account. Since then I have asked BB & T various times over phone and via their secured online email process that when the escrow will be refunded back to me. So far I am not getting any straight answer. I want them to return BB & T my full escrow amount without delay and would like your help in resolving this without delay. Thank you for your help in this matter