BB&T Financial Mortgage Complaint

BB&T Financial Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Kentucky

My mortgage is with BBT, I have property tax and insurance escrowed. My loan is $170000.00, my monthly escrow is $370.00, my appraisal is $230000.00 and assessment is $2300.00 due in - each yr. My escrow balance was $4000.00 and my account has never been late.I signed up for online banking 2 weeks ago and saw BBT debited my escrow for $16.00 to pay my property taxes. Now this is not a new loan, the bank has a file with my property description, value, name on tax ticket, and of course the correct amount due because I pay escrow & they do a Escrow Analysis each year. I checked with the - - Tax assessor web site and saw my taxes were delinquent and a 21 % penalty.This is a huge problem because property gets sold and then you have to go thru a 3rd party to buy it back. I was so shocked because I know Banks have strict rules that govern paying escrow payments on time and accurately. After multiple phone calls and BBT employees telling me the bank will pay and I would not be responsible for the penalty, I sent faxes and finally a legal "


guards, common sense and professionalism in paying $16.00 in taxes on a large mortgage? They are blaming me because they paid the wrong tax ticket. They paid a ticket on - acres unimproved hillside property, valued at $1600.00 in SOMEONE ELSES NAME. I have nothing to do with the tax assessor office, I do n't know my tax # unless I look it up. The bank does however have my file and all info. Because they paid the wrong ticket, they are charging my account for the penalty. The Bank has an agreement with me that we both signed to pay my taxes on time, and I do n't see any ifs, ands or buts in the agreement. All they had to do was be proactive, check the tax web sight & they could have avoided this disaster.