BB&T Financial Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

BB&T Financial Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Maryland

I financed my house with a 15 yr, fixed rate mortgage and have paid mymortgage on time every month. Further, I have paid an additional $ -to principal with each loan payment since the inception of the loan. Normally on fixed rate mortgages, the interest decreases while thepayment to principal increases as each payment is made. On theservicing of this mortgage, the interest that I pay fluctuates with everypayment and does not steadily decrease. For example, the interest thatwas posted on the statement dated -/-/- of $100.00 isslightly higher than the interest posted on -/-/- of $100.00. Ibelieve that the allocation between principal is calculated incorrectly for afixed rate mortgage. I wrote to BB & T and received a timely response, but the letter does not address my concerns it merely cites that it is incompliance with CFPB regulations.

BB&T Financial customer in Maryland
Jul 10, 2015

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

Consumer disputes how BB&T Financial handled their complaint

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