Review and analysis of over 217 Conventional Fixed Mortgage complaints against PennyMac Loan Services, LLC
PennyMac Loan Services, LLC consumers have reported over 217 official complaints related to Conventional fixed mortgage. Out of the 217 consumer complaints against PennyMac Loan Services, LLC, 20% were disputed by the consumer (i.e. the consumer was not happy with how PennyMac Loan Services, LLC responded to their complaint) and 99% were processed in a timely manner. 5% of consumer complaints against PennyMac Loan Services, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
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PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account May 24, 2016 - My original mortgage loan was sold to PennyMac mortgage servicing company several years ago. Ever since several times a year I receive harassing phone calls and letters from the company demanding that I send insurance verification or some other documentation that is not even my responsibility to obtain. Even worse, when I go out of my way to have the documents sent, they continue to barrage me with calls and harass me about it. When I finally got someone on the line and explained that it had already been sent, they spend 15 minutes looking and found the requested document. So even when I provi... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 10, 2016 - My mortgage is serviced by : PennyMac -. - - - -, CA - I have made on-time monthly payments for the entire term of the loan, including payments for additional equity reduction. PennyMac has incorrectly applied my payments every month, often by applying the additional payment to the following month 's payment ( more than a month before the payment is due ). For the last five months, I have had to call them every month to get them to correct errors in how my payments were applied. PennyMac 's incompetence has hit a new high this week when they sent me a letter stating that my p... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure April 6, 2016 - I refinanced my home with - - in -. Penny Mac Loan Services purchased the loan. In - -, I lost my job. I was able to get some contract work, but got behind on my mortgage. I was 90 days delinquent when I applied to the Home Affordable Modification Program with Penny Mac in - -. I got a Notice of Default and Intent to Accelerate from Penny Mac dated - -, -. My application was deemed complete and I was assigned a Loan Modification Underwriter by - -, -. I had made additional payments, but was still only current through - -, -. Penny Mac had an ap... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure April 4, 2016 - I have been working with PennyMac for almost a year in trying to modify my home. Back in - of 2015, I was only 3 months late, and I had also a complete modification package with Penny Mac. While I was on a call with them to ask about the modification, I asked the agent where I can make my mortgage payment, and the representative instructed me not to make any more payments because then I would be denied because it would show I did not have a hardship. I was hesitant as I still wanted to make payments, but Penny Mac agent said do n't make a payment and we can not accept any more payments unle... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure April 1, 2016 - BPO was completed on property that we are working on a short sale on - the lender 's BPO came back extremely over valued so we completed a value dispute. Our value dispute is attached as - and " Seller Report.pdf '' I have also attached the e-mail chain to the manager - -, I 've been trying to get him to respond since - - and I 've sent - e-mails without a response at this time. The last response we got was on - - where we were told that they disagreed with our value dispute and would only offer a deed in lieu because of the condition of the property. The condition of... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 30, 2016 - I filed an insurance claim. My insurance company promptly issued me a check and included my mortgage company. I got estimates, had the work completed, got an inspection that it was done. My mortgage company. Pennymac, is not releasing the funds to pay off the contractor. My mortgage company keeps sending me random forms that I already completed to be notarized and each time I call they give me a different excuse. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 29, 2016 - Penny Mac is a servicer to - - 's customers. This will never happen. - - - prepared my Home Modification, not PM. This PM business is to offer a quality service and this will never happen. This Home Mod was about -/-/- or -/-/-. Since PM became a servicer of my loan, which is to be forwarded to - -, - has been my total nightmare. They are all snakes in the bushes, when they smile, they rattle. The criminal acts that have been against me has escalated out of control. Firstly, they found out about my age, threaten to foreclose, stolen my social security check, (... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 26, 2016 - I have a penny mac online user id for my monthly payments which only i have access to. I have used my same bank information until my -/-/- payment rejected because on -/-/- my husband called to make an escrow payment with an agent. The payment was made using his account information. My -/-/- payment rejected because my online stored account was changed by penny mac during the assisted payment and they failed to notify my husband or i. Yes, i submit my online payment, however the site does not disclose my full bank account information, and i was never made aware that penny mac ha... |
PennyMac Loan Services, LLC Mortgage settlement process and costs March 26, 2016 - The purpose of this statement is to complaint about the manner in which Penny Mac handled my foreclosure action. Since -/-/2016. I started processing a short sale and advise them of the intention of doing so. I have been in constant communication with them and was submitted and denied, with the suggestion to make a counter offer. Emails have been back and forth, however, they never expressed their intention to foreclose on the property and apparently they have executed the sale, without giving me the chance to dispute their decision. Moreover, they lead to believe that they were acting in go... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 25, 2016 - I have been enrolled with PennyMac mortgage automatic ACH withdrawal and the bi-weekly payment program for several years. A bi-weekly payment of $1200.00 is withdrawn from my checking account at least twice but sometimes three times pert month. I went on vacation - 2016 and when I returned I noticed that PennyMac had failed to withdraw the normal bi-weekly payments from my account. No payments were made in the month of - 2016. This is in violation of our automatic ACH and bi-weekly payment agreement. I believe PennyMac intentionally did this so that I can not pay my mortgage off early ... |
PennyMac Loan Services, LLC Mortgage settlement process and costs March 11, 2016 - More than 365 days and ongoing, I have submitted legal documents to have my name changed on my PennyMac mortgage loan. I have mailed, faxed, and scanned via their secure portal my judge signed name change, copy of my state license reflecting the name, and a copy of my homeowners 's insurance showing that my name was legally changed in -/-/-. In addition, I recently received a modification in - where the documents I had notarized where in the last name -, therefore, my problem is with settlement documentation. This request is important to ensure I am able to stay aware of my credit r... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 9, 2016 - This mortgage loan originated with PennyMac Loan Services in approximately - - to purchase a new construction home for the address above. All parties to the transaction, including PennyMac were aware that the collateral for this loan was new construction. The first year taxes for this loan were paid on the land value only ( as normal with new construction ) and as both PennyMac and myself were aware, for the second year taxes would be calculated on the land value plus improvements to the property, which would cause the amount due for taxes to increase. When I received my escrow analysis ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account February 29, 2016 - I paid my monthly mortgage payment to PennyMac on time. They applied the entire amount to a one-time principal paydown instead of my monthly payment. My next statement showed late fees and that my loan was in arrears. I made at least two calls to their customer service center to clear up their mistake. I then got another letter from PennyMac stating that my loan was not current. I requested and was promised a call from a supervisor, which never occurred. I also requested and was initially denied a written communication from PennyMac stating that : a ) the error had been corrected ; b ) my lo... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure February 29, 2016 - PennyMac - ( PennyMac ) and it 's trustee, - - - -, purportedly went forward with an unlawful/illegal sale on -/-/- and an ongoing eviction attempt since -/-/-, after failing to verify the purported debt and ignoring National Mortgage Settlement requirements, CA Homeowner Bill of Rights violations by - - Bank -. - - - along with probable fraud, false claims and other deceptive practices and crimes. The documentation provided by PennyMac and foreclosure documents filed can not be accepted as reliable evidence of a valid transaction or a verific... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure February 18, 2016 - I had my house foreclosed by Pennymac back in -. First this was a premature and WRONGFUL FORECLOSURE, however bank did not give me a chance to pay back or negotiate any repayment plan. Second my first date of default was on - of - and now it has been more than 7 years and account SHOULD NOT be reporting on my credit, however pennymac is still reporting it. My numerour attempts to contact them to resolve this issue went ignored .... PENNYMAC LOAN SERVICES L Account number - .... Recent balance $0.00 as of -/-/- Date opened - Status Foreclosed. + Dispute - - -... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account February 16, 2016 - I received my escrow statement from the mortgage company that acquired our new loan from the originator bank. The escrow statement had my escrow shortage at $840.00 and listed my county property taxes at $4200.00. This was going to increase our mortgage payment by $280.00 a month. I knew that the county taxes were incorrect. I contacted the mortgage company and told them it was incorrect on - -. They told me to contact the county and then it should n't be a issue. I did this and even printed out the current county tax bill which is only $2100.00. I then called the mortgage compan... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account December 2, 2015 - My mortgage loan was sold to Pennymac Loan Services 5 years ago due to my total loan amount being less than $50.00, -. They have been harassing me by calling me every single day, several times a day! Recently they have been charging me a $15.00 monthly fee to " have someone drive by my home to make sure I still reside here ''. ( Pennymac is based in - -, CA and I live in Oregon, so they claim to have hired someone local to drive by ; I have never been personally contacted by this alleged person ) I have called them in the past to inform them of my hardship situation, but they have... |
PennyMac Loan Services, LLC Mortgage application, originator, mortgage broker December 2, 2015 - I recently had an offer accepted on a house and started the mortgage process. The house is in historic - -. in PA, and was originally a bank barn that was later converted into a house. I chose PennyMac for my mortgage process since I was already an existing customer. After accepting an offer on my current home and after PennyMac received the appraisal on the new home, they denied my mortgage application because, even though there was an appraised value, it was " not the type of home - deals with. '' They later said that the reason was because it was labeled as an " earth berm home '' ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account December 1, 2015 - I refinanced with PennyMac in -/-/-. I signed up for bi weekly payments in order to reduce interest and shorten the term of my loan by making an extra payment every year. In -/-/-, I requested that they suspend a payment so I can keep the principal only payment. The payments continued to come out of my account. As of -/-/-, the bank has mismanaged my payments and suspended payments causing multiple problems with my account. My principal and interest payments are incorrect and the account still has n't been resolved as of today, -/-/-. I spoke with multiple reps, but just st... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account November 20, 2015 - I was approved for a Loan Modification fixed rate for ear term, effective -/-/-. My pmt changes monthly and their web portal says I have an ARM that will change -/-/-. I sent in a message with a copy of the Loan Mod asking for the correction and why I was being charged monthly for foreclosure fees. They replied it is an ARM with a change date of -/-/-. Never answered my other question or looked at the Loan Modification. ... |
PennyMac Loan Services, LLC Mortgage application, originator, mortgage broker November 18, 2015 - My Wife & I purchased our house -/-/-. My wife is a - Employee. We have take out equity loan out on our property & put the money back into our home. - our Mortgage was sold to Penny Mac by - - Bank. - the home value dropped from $470000.00 to $280000.00 and Penny Mac was going to forgive $180000.00 of our Mortgage. We started the paper work with Penny Mac and they claimed that we were not qualified for and loan modification. We had to hire an Attorney in order to force Penny Mac to modify our mortgage. We were mislead by Penny Mac employees, lied to by Penny Mac empl... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure November 16, 2015 - I am filing this complaint on behalf of my clients. - - of - - - -, New Jersey -. They are from - and speak a limited amount of -. The clients retired and could not longer maintain the mortgage. Clients stated they attempted to sell the property but the market during that time was too low and they were unable to get their asking price. Clients state they asked for a short sale, but was never provided information on a modification or any retention programs offer. When they came to -, they had received some terrible advise. They had filed bankruptcy, and had limit... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account November 14, 2015 - Penny Mac consistently misapplies my payments. I generally pay more than the minimum. They apply it all to principal, add late fees, call me for payment, when the full amount+ is always sent in WAY before the due date. Then I have to spend too much time on the phone getting fees reversed and explaining to them how to apply the payment correctly. If it didn ; t cost me money, I would switch companies in a heartbeat. ... |
PennyMac Loan Services, LLC Mortgage application, originator, mortgage broker November 7, 2015 - When I established my mortgage loan with Pennymac, I was told that the PMI that was on the original loan would be dropped. As I look at the loan that was underwritten by Pennymac, I see that there is still PMI on my loan. This was promised to me by your organization. I want the PMI dropped, to disappear, to go away. My credit score is very high. I will refinance with someone else if you ca n't make this happen. Thank you, - - ... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure November 3, 2015 - PennyMac received all my completed documentation package prior to 37 days window of foreclosure. They are dual tracking! Declined Buyer offer without counter and continue to process foreclosure. Buyer in good faith has raised offer. PennyMac Buyer offer is very close to - price. PennyMac to put simply is dual tracking and fails to negotiate in good faith .... ... |
PennyMac Loan Services, LLC Mortgage application, originator, mortgage broker October 29, 2015 - The seller agents forced me to go with their preferred lender. My preferred lender could n't so this loan as this is a non-gut condo and referred me to - who are portfolio lender. The seller preferred lender is Penny mac and the loan originator pressured me to only go with them. The penny mac originator told me that they have a special deal with - and only then can do the loan for this Condo. How can - encourage monopoly in consumer finance market? The originator from - tried his best but could n't do the loan as he was either not given or given incomplete incorrect documentation f... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure October 2, 2015 - in a letter from Pennymac dated -/-/2015 I was approved for a HAMP - with Principal reduction Trial modification. My - trial pmt was due and paid by -/-/15 my - pmt was made on -/-/15 and my final trial payment was made on -/-/15. I have not received any permanent mod doc 's and no one at pennymac can tell me what the new terms are. Pennymac is in breach of the - month trial agreement. They want meto make more trial pmts which is an unfair and deceptive ploy in order to partially collect on a debt ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account September 29, 2015 - My lender claims that we are not carrying hazard insurance to cover our home. We have provided them with proof of insurance multiple times and have made multiple attempts to resolve this issue. Our insurance agent has attempted to resolve the issue as well. at this point they have refused to accept our policy and are charging us for a hazard policy provided by them at approximately - times the cost of our existing policy. This issue has been dragging out for over three months. Every time that we contact this company, they tell us that it will be reviewed but nothing gets resolved. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account September 17, 2015 - DO NOT GET A MORTGAGE OR REFINANCE WITH PENNYMAC LOAN SERVICES UNTIL YOU READ THIS! My husband and I got our original mortgage through - -. After five years, we received a notice in the mail that PennyMac was offering lower interest rates so we ended up refinancing in - -. We had asked PennyMac to to give us the same set-up as we had with - -, which was to include our home owners insurance to the monthly mortgage payments. They failed to do so, so we continued to pay the home owners insurance on our own. On - -, -, I received a letter from PennyMac that they purchase... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account September 16, 2015 - PennyMac Loan Services will not remove the PMI payments on my mortgage. I have made numerous additional principal payments to get the principal below - % of the originally appraised value ( $240000.00 ) on the mortgage. I have never missed a payment and requested that the PMI be removed when the L : V ratio fell below - % of the original appraisal back in - 2015. At this time they ordered a BPO, which found the value of the property to fall from $240000.00 to $230000.00, therefore denying the PMI removal request. I was told by PennyMac that as a result of the BPO, the L : V rati... |
PennyMac Loan Services, LLC Mortgage settlement process and costs September 8, 2015 - We recently refinanced our mortgage loan to remove the need for monthly mortgage insurance. During the escrow period, we received - a Good Faith Estimate and a HUD- settlement statement of all closing costs ( neither of which mentioned anything about an - certificate needed with a cost of $70.00 -. We also never received any communication from our Lender explaining to us about this cost which could also have been paid for outside of escrow. After escrow closed, we received a prompt payment check for the balance of funds to be paid to us as a result of the cash out refinancing. It... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure September 3, 2015 - Submitted a completed package to PENNYMAC for a loan modification including a letter of authorization on -/-/15 at - EST. The Letter of Authorization was included as part of their Standard modification package and was also sent separately as a unique, one-page document. As of - -, the authorization had still not been uploaded or cleared by PennyMac 's legal department. I phoned PennyMac that day and they said they woulod escalate the matter, and the issue would be resolved by end of day. Today, - -, again, it still has not been cleared and my client is being denied a train... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account August 11, 2015 - We experienced a loss due to hail, and a claim was submitted to our insurance company. After getting the check, we had to submit it to our Mortgage company, PennyMac, to sign the check. They would not just sign the check, even after signing an notarized affiliated stated we will get the roof repaired with the funds. We have been forced into a processes where they deposited the money in a special escrow account, and then made us go through a lengthy process of getting part of the money to start the job. This caused unnecessary delays in us getting our roof repaired. They had even promised to ov... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account August 8, 2015 - Mortgage Servicer : PennyMacUSA-/-/2015 ( approximately ) : I called PennyMac to check if I had met the criteria for removal of PMI from my loan. -/-/2015 : I sent a note via servicer 's internal messaging service on their website inquiring about the status of the request. -/-/2015 : Service responded to message stating I should allow up to 7 business days from the original request. -/-/2015 ( approx. ) : I called PennyMac to check on the status. I was told to allow up to 10 business days. -/-/2015 : I sent another message via PennyMac 's messaging system requesting a... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account July 22, 2015 - Mortgage with PennyMac. In error, I did not notice that they had been escrowing $ for my insurance of which I had on the property until the took an additional $500.00 with my - payment. My error. I have called them along with my insurance company repeatedly regarding and my insurance has sent over the proof declaration page multiple times. Every time I have called they say they did n't receive it, even once when I was assured the rep was on the phone with my insurance and would not hang up until she saw the fax. Well that was not true as we had to send again the week later. Also they say ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account July 16, 2015 - I am at the end of my loan where my payoff is less than 1/2 of a normal monthly payment. But the mortgage company will not take any payment except wire transfers, cashiers check, or title checks. If I do not make my payment by the late fee date, they are threatening to charge me an excessive late fee ( 15 % of my payoff amount ) while refusing to accept any normal payment method ( ACH/Pay-by-phone, mailed check ) even though they are already holding more funds in my escrow account then the full payment on the loan. This forced me to go to my bank and pay wire fees to avoid the excessive late f... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account July 13, 2015 - My wife and I refinanced our loan on our house about 3 years ago through Mortgage Company Y. About 1 year later our Mortgage was purchased by PennyMac, my current Mortgage provider. When our Mortgage was originally setup we did not have an Escrow account as both our property taxes and home owners insurance is paid by us directly. We do have PMI on our mortgage which both our original Mortgage provider and PennyMac pay from my monthly payment. PennyMac assumed they paid my home owners insurance so they cut a check on my behalf in - -. Then once their automated system saw that I had a nega... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure July 1, 2015 - My lender PennyMac is not allowing us a short sell after we have submitted a completed package. At one point, we did have a loan modification but our financial situation changed and we could no longer keep that obligation. Needless to say, we have been behind on our mortgage payments and were recently informed of a foreclosure on our property. On the same day we were informed of the foreclosure, we contacted PennyMac to see if we could, again, qualify for a modification. However, we were infirmed we did n't, even though my husband recently graduated college, & is working full time as I am. Aft... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure June 29, 2015 - We submitted an application for a loan modification to PennyMac. PennyMac denied the application via a letter dated - -, 2015. PennyMac failed to include in its denial letter the name of the investor and the NPV results. Pasted below is the excerpt from my letter to PennyMac. PennyMac claims the - following reasons that the application for a loan modification was denied as stated on Exhibit A of PennyMac 's - -, 2015, letter : Capitalized Loan to Value ( LTV ) Excessive Forbearance Housing Expense Ratio Outside of Acceptable Range Insufficient Net Cash FlowPennyMac has failed to... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account June 24, 2015 - Upon selling my home - PennyMac failed to refund my entire escrow account. Despite a letter from PennyMac stating they have $240.00 for me all I need to do is tell PennyMac I want the money and they will send it they continue to hold the money. I emailed the documentation they requested to advise them I wanted the money and I have also called PennyMac twice yet PennyMac continues to provide excuses about why I have n't received my money. I have provided my current address on - occasions yet PennyMac can not seem to update their system to reflect the proper address. ... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure June 22, 2015 - To Consumer Financial Protection Bureau- Advised by mail that - - which this loan was under a modification request, was sold to Penny Mac. - Loan boarded with Penny Mac , advised this loan was never reaffirmed in a Chapter - filing in -/-/- and the debt can not be collected or report as a debt being collected on my credit reports which they have ignored. Advised - that I was working with - for a principal reduction awaiting for approval. - advised that - - was the agent reviewing my file for a mod. -/-/- Rec 'd call from - -, at Penny Mac and advis... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account June 15, 2015 - I requested that my PMI be removed from my mortgage company ; PennyMac on - - after I had reach my required 20 % of the original loan. I was told that I needed to either get an appraisal or a BPO. My house was brand new when I purchased it in - -, -, so I figured that a BPO would be the way to go since it was cheaper. I never heard back from the mortgage company so I preceded to call numerous times ; -, -, -. I was told that my appraisal by the BPO was $220000.00 by - person which is above the selling price and then told again by another individual that it was $19... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure June 13, 2015 - PennyMac is proceeding with an unlawful foreclosure sale after fraudulent transfer of purported loan with - - - -. ( purported loan # 's : -,- ) The sale date itself was unreliable as notices referred to both - - and the - as the sale date. A representative on a conference call and auction site stated that the sale was cancelled as of the - but there was no access on the trustee web site. A representative from - - sent an email that showed no regard or knowledge for problems with the case the past 7 years and stated the sale was going forward. At this point ... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure June 9, 2015 - My father passed away -/-/-. He had a mortage through PennyMac. The mortgage was being paid by myself and my sister through -/-/-. The house is currently in escrow to sell ( not a short sell ). I am the trustee of my dad 's trust which includes his home. I have provided PennyMac all the documentation ( death cert, trust, copy of contract for the sale of the house etc ) in order to discuss loss mitigation and my options. pennyMac will not assist me by talking to me, stating they need a signed authorization to discuss the loan. My father can not provide that as he passed away. I am wor... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account May 19, 2015 - On or about - -, I received notification from PennyMac, my mortgage company that they were going to increase my monthly mortgage payments because my escrow balance for property tax was too low, based on their ESTIMATES. I know approximately what my tax payment will be, and what they are asking I felt was unreasonable. At that point, I contacted PennyMac and said that I would take care of paying my own property taxes and that I wanted the funds held in the escrow account returned to me. I 've have since contacted them - more times, and most recently last Thursday, I spoke with supervis... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account May 15, 2015 - I 've called - now to PennyMacLoan Services to get my monthly statements corrected. They send the monthly statement towards the end of the month, the payment slip that I un-attach to send with my payment is for the previous month. Example : the statement that I received at the end of - that was supposed to have the payment slip say Due -/-/2015 for the - 2015 payment says -/-/15. It 's like they are a month behind. I 'm not behind on ANY of my payments. I 've called them - and no change. Also, I spoke to a rep today at Penny Mac Loan Service and I 've never ever made a ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account May 3, 2015 - My mortgage banker was PennyMac Mortgage in - -, - - - and - ( current mortgage ) paid Penny Mac $150000.00 to a principal balance of $150000.00. Penny Mac insisted that a refund check was issued on - -, I got - for $60.00, that is all. Other than this I have made extra payments in -/-/2014 for - and - payments of $250.00 in -/-/2014 which were never applied to the principal. I have requested several times for a summary of all payments made by me from -/-/2013 to -/-/2014 and never received this. What kind of a mortgage company is Penny Mac hoar... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account May 2, 2015 - I 'm being given the run around for over a week. Over a week and still can not access my mortgage account online. Pennymac usa is making no effort to reset my account so that I can access my account online to pay my bill and be aware of account issues. ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 23, 2015 - I recently paid additional principle on my home mortgage loan. After the additional principle payment the total balance of the loan is approximately 40 % of the appraised value. My mortgage company ( Penny Mac ) refuses to remove the PMI until 2 years from now. because that is the estimated date that the loan value would be below the required 80 % ... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 20, 2015 - In - 2014, our house was hit by a severe -. PennyMac, as our mortgage holder, is responsible for disbursing the funds from our insurance company so that we can pay for repairs to our home. Repairs are now complete, but PennyMac is stalling on releasing payments. This means that we either have to ( a ) go out of pocket and pay contractors ourselves ( approx $40000.00 ) or ( b ) continue to nag PennyMac to release our repair funds, and run the risk of incurring late payment fees or, worse, a lien from our general contractor. Numerous calls to PennyMac have failed to push the process forw... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 13, 2015 - We are submitting a complaint against PENNYMAC - mortgage company. They faithfully took our mortgage payment for over 1 year, always paid ON TIME. At the beginning of 2015 we received a bill totaling approximately $15000.00 due to insufficient escrow and a statement that had our taxes at over $24000.00. INCORRECT!! We called to inform them that the taxes they have are wrong and even provided tax statements from our local township that had our taxes listed at between $ 6,000- $ 7,000/year. They stated that they had paid the township much more than the township states they actually receiv... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 7, 2015 - My home mortgage is with Penny Mac. It has a PMI fee that we have been paying. Per the original agreement. As of a month ago the Loan to Value dropped to 79.79 %, which was to trigger a stop on the PMI. I notified Penny Mac that per our agreement to stop charging me for the PMI. They refused until I PAID for a re-evaluation of my home. This was never in any documents. As a matter of fact I have a letter from Penny Mac dated -/-/14 that states ; that the PMI would be terminated when the Loan to Value reaches 80 % or lower than the Original Value ''. It has reached that level and they now... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account April 1, 2015 - Our home flooded when a bathroom sink pipe broke while we were away at -. PennyMac financial has been holding our insurance payment for over $120000.00 that was long ago paid by our home insurance company. The work is almost entirely completed, and they still have n't sent any initial funds. PennyMac has been passing the papers around internally, re-requesting documents we already sent, missing deadlines, and failing to communicate appropriately. They have less than 20 % loan to value on our property, and yet are still withholding our check where repairs are 90 % complete. Several times t... |
PennyMac Loan Services, LLC Mortgage loan servicing, payments, escrow account March 24, 2015 - The mortgage lender, Pennymac Loan Services LLC has taken the following steps to ensure that they can file for foreclosure against me:1. They paid past due taxes on the property, to open up an escrow account and increase my mortgage. This was unnecessary, as the home was not under any tax lien, nor in danger of any tax liens with the city of -, NJ. I was making payments quarterly to the city of -. The city was aware that I was behind the taxes and only required me to pay a certain amount before the end of the year, to stay out of danger of a tax lien. I was ready to pay the requested tax... |