PennyMac Loan Services, LLC Mortgage Complaint

PennyMac Loan Services, LLC Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure California

To Consumer Financial Protection Bureau- Advised by mail that - - which this loan was under a modification request, was sold to Penny Mac. - Loan boarded with Penny Mac , advised this loan was never reaffirmed in a Chapter - filing in -/-/- and the debt can not be collected or report as a debt being collected on my credit reports which they have ignored. Advised - that I was working with - for a principal reduction awaiting for approval. - advised that - - was the agent reviewing my file for a mod. -/-/- Rec 'd call from - -, at Penny Mac and advised she is waiting for the approval from -. -/-/- Spoke to - - at Penny Mac, still waiting for approval for principal reduction of $100000.00 to be put against the arrearages and difference to the balance. -/-/- Rec 'd the Notice of Default filed on my property. -/-/- Called Penny Mac to inquire why the NOD was filed while the loan was being reviewed for a modification. I spoke to - and she advised me that when the loan is in a modification stage the NOD is filed. I told her that is


if it is combined with a loan modification, provided by your servicer that helps you achieve an affordable payment that meets our Program guidelines. - will maintain your conditionally-eligible status until Monday, -/-/-. It is important that you contact your servicer immediately and request a loan modification. Applications for benefit assistance that require a servicer loan modification must receive a final determination of benefits from - by above date. Act now to protect your conditionally-eligible application status with -. -/-/-, Called Penny Mac, to advise - - that we were approved for the $100000.00 principal reduction, part of it is to bring the loan current. I requested Penny Mac to commence with the medication process and to send a mod pkg. She advised me to call the financials in to Penny Mac first then a pkg would be mailed out. -/-/- Called Penny Mac spoke to - gave him my financial information in order to get a mod pkg sent out to me, he said it would take about 10 days before I see a pkg. -/-/- Rec 'd the mod pkg-/-/- Returned the modification pkg back to Penny Mac-/-/-, I was contacted by - - he is now handling my loan, advised him of we are working with - and he needs to be in contact with them regarding the paydown on the balance and also advised him I am requesting reduction of the debt based on the value of my home which is a - bedroom home. He advised he would order a BPO to see what the value is for a - bedroom. He understood I was looking for reduction of the debt based on the current value-/-/- Faxed employment letter for - - to - - Called - 3 times today to inquire if he received the fax-/-/- Faxed my retirement benefits to -/-/- Called - - to inquire the status of the mod and also remind him we have a dead line with - of -/-/- or I will no longer be eligible for the approved principal reduction. -/-/- Called - to get an update on the mod he advised submitted for review. -/-/- Rec 'd in the mail today a modification trial for 3 months, pmts calculated at $2100.00 which includes impounds @ 3 %. I called him to advise this was unacceptable, we can not make those kinds of payments, balance was not lowered, he did not contact - for the funds to reduce the balance. I asked him if he was in contact with KYHC he said no. He had third party authorization