PennyMac Loan Services, LLC Mortgage Complaint

PennyMac Loan Services, LLC Mortgage department,

Conventional fixed mortgage Settlement process and costs Washington

We recently refinanced our mortgage loan to remove the need for monthly mortgage insurance. During the escrow period, we received - a Good Faith Estimate and a HUD- settlement statement of all closing costs ( neither of which mentioned anything about an - certificate needed with a cost of $70.00 -. We also never received any communication from our Lender explaining to us about this cost which could also have been paid for outside of escrow. After escrow closed, we received a prompt payment check for the balance of funds to be paid to us as a result of the cash out refinancing. It matched the amount from the HUD- settlement statement. About - weeks later, we received a surprise late notice of payment from our - for the amount of $70.00. I called them to find out what this was about, and I knew it could n't relate to our - dues ; since we have an automatic debit from checking set up to pay for that. They explained that they received the request from a Lender for an - cert and sent me an email with a copy of all the paperwork that was faxed back and forth attached, and that they never received any payment to apply to our - account. I then contacted our Lender and left a voicemail with our loan rep 's supervisor ; since neither one could be reached live on the phone. I also forwarded the email from my - with the attached fax documents to them. After being told it would be forwarded to a manager for review, I have not heard anything back for - weeks. I feel that this will not be resolved unless your agency gets involved to get an action response from the Lender.