PennyMac Loan Services, LLC Mortgage Complaint

PennyMac Loan Services, LLC Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure New Jersey

Submitted a completed package to PENNYMAC for a loan modification including a letter of authorization on -/-/15 at - EST. The Letter of Authorization was included as part of their Standard modification package and was also sent separately as a unique, one-page document. As of - -, the authorization had still not been uploaded or cleared by PennyMac 's legal department. I phoned PennyMac that day and they said they woulod escalate the matter, and the issue would be resolved by end of day. Today, - -, again, it still has not been cleared and my client is being denied a trained housing advocate. It should not take more than 48 hours. It has been over one week and there is no good reason for this.