PennyMac Loan Services, LLC Mortgage Complaint

PennyMac Loan Services, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

Mortgage Servicer : PennyMacUSA-/-/2015 ( approximately ) : I called PennyMac to check if I had met the criteria for removal of PMI from my loan. -/-/2015 : I sent a note via servicer 's internal messaging service on their website inquiring about the status of the request. -/-/2015 : Service responded to message stating I should allow up to 7 business days from the original request. -/-/2015 ( approx. ) : I called PennyMac to check on the status. I was told to allow up to 10 business days. -/-/2015 : I sent another message via PennyMac 's messaging system requesting a resolution to my request. -/-/2015 : PennyMac sent message stating I should allow an additional 7 days to receive a response. It has now been over - weeks for a request that according to their policy should have taken 7 business days.