PennyMac Loan Services, LLC Mortgage Complaint

PennyMac Loan Services, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Virginia

Upon selling my home - PennyMac failed to refund my entire escrow account. Despite a letter from PennyMac stating they have $240.00 for me all I need to do is tell PennyMac I want the money and they will send it they continue to hold the money. I emailed the documentation they requested to advise them I wanted the money and I have also called PennyMac twice yet PennyMac continues to provide excuses about why I have n't received my money. I have provided my current address on - occasions yet PennyMac can not seem to update their system to reflect the proper address.