Review and analysis of 14 consumer complaints against First Data Corporation
Out of the 14 consumer complaints against First Data Corporation Prepaid Card, 14% were disputed by the consumer (i.e. the consumer was not happy with how First Data Corporation responded to their complaint) and 100% were processed in a timely manner. 7% of consumer complaints against First Data Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Unauthorized transactions/trans. issues | 6 |
| Managing, opening, or closing account | 3 |
| Fraud or scam | 2 |
| Fees | 2 |
| Advertising, marketing or disclosures | 1 |
First Data Corporation deposits and withdrawals March 18, 2017 - On -/-/- I was awarded FAFSA ( -/-/- was awarded Federal Work Study ) from -/-/-, but instead of sending me a check I have to either choose a service between either a " Wolverine Card '' or Direct Deposit service provided by a company called - ( - ; the company ) ; - does not issue checks. -, both on their website and at the financial aid office, has authorized this company to release of these funds by my only - options. - explained I should have receive the funds BY -/-/- but within - business days from time of award letter. I did not understand the ... |
First Data Corporation fraud or scam February 9, 2017 - Money NEt work, First Data, was given my money by - -, based in Texas ( child support ) when i received the second card as first expired ... Iwas not able to activate. They verified all my information but said they needed a picture id. i faxed and mailed the picture Id Each time they said it was not legible. So for 18 months i have not been able to access my money. There is over -, and they are taking monthly fees out. I do not know what the amount is that is on the card, and - will not help me. I have sent letters certified and have gotten them back unsighed and un opened. undelie... |
First Data Corporation account opening, closing, or management February 6, 2017 - First Data was my merchant processor up until -/-/- I submitted a request to close - accounts, which were supposed to close on that date however a mistake was made on their end and - of my - accounts were left open. The account numbers which were left open are - and -. The account that was closed ends in - ( I dont have the full account number but I can get it. ) Over the course of the last - years my bank accounts have been ach debited $66.00 and $76.00 per month for service that has not been provided to me. I have NO activity in my merchant processing with First... |
First Data Corporation making/receiving payments, sending money January 26, 2017 - My company - - , - is a toy scooter company that sells to major retailers, such as - - -, -, -. We also have our own website that sells directly to consumers. - We contracted with First Data Merchant Services to process our website payments -/-/-. We have been doing business with them since then. This past holiday season, we had a huge spike in sales and on - our account was deactivated by First Data Merchant Services. My E-Commerce person sent me an email indicating that we had been deactivated and he did n't know why. When I contacted First Data, I spoke t... |
First Data Corporation using a debit or atm card January 25, 2017 - I have NEVER, EVER experienced such unprofessional service as what has occurred with a fraud situation with - - ; payroll provider for -. On -/-/2017 my wife and I went to a local supermarket, - to purchase some groceries as there was a pending ice storm. My payroll debit card was declined which was impossible as I was just paid two days prior and had not spent much of the funds. We came home and logged on to the website and noticed - FRAUD CHARGES ; - pending with - for $260.00 and - charges for a company known as - - - ( - charges for $100.00 and -... |
First Data Corporation using a debit or atm card December 31, 2016 - Almost $600.00 of my financial aid was taken from someone in a foreign country and the bank keeps telling me they will send me a dispute form to fill out but I never received it. They then told me to fax them but claim that they never received it. It 's been over two weeks and I have n't gotten an update or anything.... |
First Data Corporation cont'd attempts collect debt not owed debt is not mine December 29, 2016 - My business sold -/-/-. First Data continued to debt my business account for use of their credit card machine for months..After the new owners obtained their credit card machine, I received a letter form First Data on -/-/- requesting $51.00, because I closed the business bank account.. I then removed the machine, mailing it back to First Data on -/-/-. First Data then informs me I still owe for the machine. I returned it and they acknowledged they received it.I have requested a copy of any contract they say I signed to pay even if the business sold.Fist Data would not send a ... |
First Data Corporation unauthorized transactions/trans. issues December 7, 2016 - I disputed a transaction and provided complete back-up, and the Money Network Institution overturned it with no proof, other than the word of the merchant. I sent in all the information I had to prove it should be granted. They also refused to provide me with a copy of what the merchant provided to them to determine their decision. This made my account overdrawn, and they are unwilling to do anything about it. I made a flight+car reservation with - on -/-/2016, according to the cancellation terms, I could cancel within two days of departure. I cancelled on -/-/2016, completely within th... |
First Data Corporation fraud or scam December 1, 2016 - - sent a money network card with $1000.00 on the card. On Saturday - -, 2016 I received mail from Money Network stating to send in SS number and Id. I fax the information required and the hold still has not been released. - also fax over document. The company is holding customer funds. and taking personal information from united state consumer. The hold was place on my account on - -, 2016.... |
First Data Corporation using a debit or atm card August 15, 2016 - I purchased an item online from - - - ( - ), but they did not ship the item. When I contacted them they refused to provide a refund. I contacted my debit card issuer ( - ) and all I have gotten is the runaround, no provisional credit, nothing.... |
First Data Corporation other transaction issues August 13, 2016 - For years I 've never had a problem paying big national chain stores, and local merchants with checks. Two months ago, a company called Telecheck ( First Data ), apparently hired by -, -, and - - began rejecting my checks as, they claim, my check writing pattern is indicative of fraud, though I have never bounced a check in any of these retailers. They are fraudulently representing themselves as having special knowledge when they do n't.... |
First Data Corporation problems caused by my funds being low July 27, 2016 - I used to have a a Merchant credit card services through them, but the contract has been expired and I call them and I get a return address from them and I mailed the product back to them. Last month I check my account and they still taking money from my account and I told them to stop and i call - - bank and I ask them to step in. I never receive any feedback from them. this is the Merchant ID : - and this is the lease number : - and this is the USPS Tracking # - - - - - - I got the return address from them and I took it and stick it in the return box. I call th... |
First Data Corporation managing, opening, or closing account July 1, 2016 - I have a paycard through ADP. The card is issued by my employer. I had not used the card in over - years. The department I am in now started to use the card again. I had lost my previous card so I had to call to get a new one issued. First they wanted to charge me a fee, which they can not do since this is a payroll card issued by my employer. I called a second time and again they wanted to charge the fee, but the agent I spoke to agreed to waive the fee and mail me a new card. I also updated my address with her. She advised that the card would be mailed. Over - weeks later, there is st... |
First Data Corporation account opening, closing, or management June 18, 2016 - I requested to have my account closed and funds returned to me via papercheck several months ago because I do n't use this prepaid card and lost it. Each month they continue to charge me a - paper statement fee and - for account maintainence fee. I 'm still have not received my money. Each time I call it takes - minutes to talk to anyone. I finally waited the - minutes in - - to get a live person. They told me they never received my request, that it was my responsibility to make sure they do their job ( please listen to that call, that statement was actually made ) and that n... |
First Data Corporation account opening, closing, or management May 27, 2016 - I require your assistance to have a check card, closed, given card account is currently held under my name, as a former employee of - - services in -, USA. Further note as of -/-/2016 Money Network with an address in the state of -, refuses to close this check card. It is possible that the intention of Money Network is to levy so-called " nominal fees '' on my person, said fees are a burden as I am unemployed. How hard can it be to close a check - card? The contact information for Money Network is as follows : Money Network - - - - -, - - - - P:- ... |
First Data Corporation customer service / customer relations May 25, 2016 - I use - for credit card processing services. They separately contract materials such as the credit card terminal leases, etc., through the company First Data Global Leasing. Despite owning a terminal ( purchased in - 2015 ) and upgraded for chip capability, First Data called stating I needed to lease yet another terminal. I trusted this and complied - signed a lease for the new terminal. About 2 months later, a rep for - called and stated all was incorrect and after much wrangling with First Data managed to get the lease cancelled. She stated 'this happens all the time ' and that co... |
First Data Corporation making/receiving payments, sending money May 19, 2016 - I wanted to pay my - - online and I entered my bank info, and received a message that Telecheck could not process my payment I called the number for Telecheck and there is no option or agent to talk to so I can find out why my bank account info will not go through.... |
First Data Corporation using a debit or atm card May 16, 2016 - I called the company advised them of an unauthorized transaction and was told to fax a paper stating why. I advised the company I did not authorize the company to draft my account. The company denied my claim stating the company has drafted my account once before. I called the company and told them I made a one time payment and that I did not authorize any other transactions. The company advise me that if I paid a company one time they had permission to draft my account any other time after that. I asked if I went to - and swiped my card and 4 months later they charged me again would that a... |
First Data Corporation false statements or representation attempted to collect wrong amount May 13, 2016 - TeleCheck declined a check written to - - on - -, 2016 there was no reason for decline since my account had the funds necessary for the purchase. They now want be to send them an extra $25.00 fee. TRS Recovery sent me a letter stating that telecheck has purchased the dishonored electronic fund transfer. They want me to pay with a debit card now. I have not been able to talk to a person but I faxed them my response to this fraud.... |
First Data Corporation using a debit or atm card May 6, 2016 - I woke up and checked my account and found that about 2 hours earlier when I was sleeping a charge of $100.00 was made at -, i disputed charge and - denied claim with no reason, and I did provide signed doc stating I never made this charge and my card was in my possession.... |
First Data Corporation account opening, closing, or management April 15, 2016 - A former employer opened a retirement account in my name for $100.00 in 2012. I have watched as quarterly fees have steadily reduced it to $76.00. I received notice that my former employer was switching retirement companies and that i had the option to cash out the amount. I took the cash out as it was would be unwise to just let it dwindle to nothing with the fees. The rep said numerous times on the call that I recorded that I would receive a check for $76.00 and never once mentioned any fees. However, once I received the check it was only for $36.00. I have the recorded call I can pr... |
First Data Corporation incorrect information on credit report account terms April 11, 2016 - I signed up at - - for a credit card processing machine. The sales person told me I could try it out and see how it worked for me. I returned the machine to him 2 weeks later stating it was too bulky and the monthly fees were too high for the amount I processed. He took back the machine within the 30 days and I was under the impression this was closed and done. I went to check my credit and see a charge for $ - from First Data and when I called to dispute they said he never closed the account or ended the contract. ... |
First Data Corporation advertising, marketing or disclosures March 23, 2016 - - of - - ( - minutes ago ) To whom it may concern : According to -, - dollar business such as First Data Corporation issurance - - - - '' and your corporation contracts with many United States or International Employers to provide a convenient package of services to their Employees for handling their funds for cash, purchases, pay bills, buy groceries, etc. As a by way of Employer to Employee client, I would want my amount below to be ACH/EFT Transfer of Funds to my NEWLY Activated replacement card # ending in - digit # - according to your advertised brochur... |
First Data Corporation making/receiving payments, sending money March 16, 2016 - My check was declined with a local merchant as a result of Telecheck. When speaking with their representative, I was met with individuals with a strong foreign accent. However, I could cope with that more so than I could the fact that they were unable to give solid details on why the check I wrote was declined. I understand that this company is meant to protect merchants. But my checking account had the funding available. They inform me that my driver 's license was connected to an account at a bank that I have never frequented. In fact, there is no bank of that name in my city. In my efforts ... |
First Data Corporation using a debit or atm card March 12, 2016 - I have an ADP Aline card which is an employer sponsored card to receive direct deposit of checks. On - -, 2016, I went to a restaurant and place an order utilizing my ADP card. Unfortunately, I had to cancel the order due to bad service and inedible food. I told the clerk to cancel the order and he said he could not. The transaction was registered as a credit card purchase. I collected the receipts and did not sign for the order. I contacted ADP Aline on - -, 2016 and requested that the pending transaction be stopped due to an unauthorized transactions. I was informed that a disput... |
First Data Corporation making/receiving payments, sending money March 11, 2016 - Over a period of several years, I have made many purchases at an office supply retailer, mostly paying for them with a credit card. On - -, 2016 I made a purchase, costing a little more than $150.00, using a personal check. To my great surprise the cashier advised me that my check was " denied '' and gave me no explanation. There was plenty more in my checking account to cover the cost and I have never written a bad check. I used a credit card and the transaction went through without a problem. The next day, out of great concern for why my check was denied, I returned to the retailer a... |
First Data Corporation incorrect information on credit report account status March 3, 2016 - My complaint is with Telecheck and TRS ( their " debt recovery '' team ). On -/-/2016, - checks were returned to - different grocery stores for NSF due to another merchant making an unauthorized transaction. I put money in my account immediately and both grocery stores resubmitted the checks and they cleared on -/-/2016 with no issue. I attempted to purchase groceries today but my check was declined. I called the number and was routed to the Debt Collection Service that tried to get me to pay the amount of one of the returned checks plus a - NSF fee. I informed them that t... |
First Data Corporation closing/cancelling account February 18, 2016 - My prepaid visa debit card was suspended. I was told I needed to fax them - current id 's which I did. Now they say they need proof of address because I use a po box . I am a motorhome salesman and do n't have a home address. I stay at different campgrounds. They wo n't send my funds to my po box and close my account. It seems they just want to keep my money and keep my card inactive even though the balance shows over - dollars. ... |
First Data Corporation incorrect information on credit report information is not mine February 14, 2016 - I am still having problems with my personal checks being declined by TeleCheck Services , Inc. I need to know the reason why my checks are still being declined. I want to be able to write and use my personal checks, without my personal checks being declined. I want TeleCheck to approve my personal checks. I have a current available checking account balance of : $50000.00 with - - -. ... |
First Data Corporation account opening, closing, or management January 28, 2016 - A few years ago I tried a small business and wanted to process credit cards. I signed up thru - - and First Data. They sent me a machine which did not work from day one. I called them and they said they would send me another machine for $40.00 more dollars. I refused. After months of trying to get this worked out I finally got an email from them telling me to return the machine and the nightmare would be over. I followed their instructions and have the postal receipt. Since then I have been harassed by First Data for lease rental fees ( after I was told the whole mess was resolved ). I... |
First Data Corporation making/receiving payments, sending money January 22, 2016 - I received several errors and miss matched info and as well devices not working properly or sent to the wrong addresses, thru the company of first data. As I had to dispute and spend time and money on these mistakes made by the company as well as a return label, thru first data of - - - Nd - bank. ... |
First Data Corporation deposits and withdrawals January 19, 2016 - I have a small business. I have a merchant credit card processing account through First Data Corporation. Without my authorization, First Data deducted ( stole ) $14.00 from my business checking account on - -, 2016 for " - ''. When I called First Data on - -, 2016 and inquired about the unauthorized charge, I got a sales pitch for the product, and I was told that I could apply for a refund if I did n't want the product. I was then told that I would be called back in a day or two to discuss the matter. ... |
January 15, 2016 - ADP TotalPay card with money network upgraded my account unilaterally without any request from me or any notification to me and charged " account maintenance fees ''. I spoke to the customer service, and they only say they can not reverse but can not explain why the account was upgraded without my request ... |
First Data Corporation account opening, closing, or management January 15, 2016 - I received a request from " Money Network '' to verify my identity. The request was for - of the following items : Social Security card, Passport, Driver 's License, Military I.D., Green card, etc. The letter said they needed these documents to upgrade my account to a Premier Account. They asked for the documents to be mailed to Money Network, - - - -, - GA -. Or, fax to : -. ... |
First Data Corporation incorrect information on credit report personal information January 6, 2016 - I applied for a bank account with - on -/-/- and was told that I had something with Telecheck. So I contact telecheck to inquire. I was informed that I have - checks to - check number - for - on -/-/- and check number - - on -/-/-. I requested a copy of my report and was informed I had to provide my drivers license social security number address and a voided check which I AM not comfortable doing. I have no idea what bank account this is and have never wrote a hot check to -. ... |
First Data Corporation account opening, closing, or management December 30, 2015 - My corp chain # -, - -, - - -, -, Pa - Business Name : - I was charged $75.00 to remove a feature offered by - - when using their " quick shopping cart '' product. The feature is on the " Set Up '' tab, " Operations '', " Payment Options '' tab on the - - Website. As a merchant, you must select this " credit card ( Recommended ) '' option, in order to get customers who would like to pay with credit cards. This is a $10.00 a month charge from - - which is managed by First Data ( known as " - '' ). I switch products with - - by removi... |
First Data Corporation making/receiving payments, sending money December 17, 2015 - My wife had lost her debit card and had a pending service appointment at a hair salon - -, -, NC -. I called the salon and inquired if they accepted checks for payment because we needed to cancel the appointment, otherwise. I was told by the salon they would gladly accept our check for payment. When my wife completed the service and presented the check for payment it was rejected by Telecheck, record number -. We called Telecheck at - to ask why and were told under no circumstances would they accept the check for the merchant. The reason we were given is not that we have writ... |
First Data Corporation identity theft / fraud / embezzlement December 16, 2015 - I received an alert on my credit report that a hard inquiry was made to my credit report by a company called " First Data Merchant Services ''. I immediately recognized this to be a fraudulent inquiry and attempted to contact First Data to alert them to the fraudulent activity and close the account if one had been opened. I found a customer service phone number and talked to a representative who told me I needed to speak to the Security Department. I was transferred. The call went to voicemail and I left a message explaining the situation and left my phone number. After receiving no call back ... |
First Data Corporation cont'd attempts collect debt not owed debt is not mine December 15, 2015 - I received a letter in the mail on -/-/15 from TRS Recovery Services and telecheck. The letter stated that I made a $480.00 purchase from - - on -/-/2015 and then stopped payment on the check. The letter had " Notice of Unpaid Electronic Transfer '' at the top of the page. It read that the above referenced electronic transaction could not be completed because either I had stopped payment on this transaction or my account may not be authorized for ACH transactions. Telecheck has purchased this dishonored electronic fund transfer referenced. As a result, TeleCheck has forward... |
First Data Corporation making/receiving payments, sending money December 11, 2015 - -/-/2015, I used the Commuter Check Card from ADP to buy the monthly - subway card. The pre-tax benefit amount of $110.00 was deducted but did n't get added to the subway card. Upon extensive correspondence with -, they informed the said amount was refunded to ADP. ADP initially said they did not get any refund on the card and on sending - 's response letter and refund confirmation to ADP, they stopped responding and still have not issued the refund. ... |
First Data Corporation closing/cancelling account December 11, 2015 - I received a telephone solicitation from - offering to handle our credit card processing at my business. I asked if the agreement was cancel-able and was told yes. I received equipment from the companies provider and one of my employees set it up and started to use it, but I disconnected it, and called - to cancel. All equipment was returned to First Data. It took many weeks to get - to cancel and in the mean time my bank account was charged for lease payments. I called First Data Systems to tell them I had cancelled but was referred back to -. First Data is now trying to collect -... |
First Data Corporation using a debit or atm card December 10, 2015 - On -/-/15, I attempted - purchases with my debit card issued by - - - -. Both were declined although I had funds in my account. I visited the credit union on -/-/15 to see what happened. The representative informed me that the debit card issuer STAR determined that my card was compromised and cancelled it on -/-/15. I had received a new card, but did n't activate it because there was no explanation issued with the card about why my current card was being replaced.Although my card was cancelled on -/-/15, no one informed me and I continued to use the cance... |
First Data Corporation cont'd attempts collect debt not owed debt was paid December 9, 2015 - I wrote a check to pay - for service on a water heater. The check cleared. Later, I got a letter from TRS recovery services claiming the check was returned. I sent them a copy of my bank statement showing the check cleared and a copy of the check. They wrote back that I still owe money and included a statement the check was later refused with a message of " Refer to Maker ''. I believe someone submitted the check twice, the first time it cleared and the second time it was refused ( I never received notice from my bank or from - that my check was refused ; only from TRS ). I believe the b... |
First Data Corporation account opening, closing, or management November 26, 2015 - I have tried for 7 months to close my First Data Merchant Services account. When I do actually get a human on the phone, I just get the " run-around, '' and different answers. They promise to return calls and do n't. They wo n't respond to emails. The have dozens of unethical ways to keep - from canceling. They continue to charge fees and once a person finally threatens them are told they will have to pay a $500.00 termination fee, but they keep the person paying their monthly fees. Very unethical. The Internet is filled with others who have the same issues. ... |
First Data Corporation making/receiving payments, sending money November 19, 2015 - I have a Health Savings Account ( HSA ) with a local bank. Sometime early in the year the bank was sold to another regional bank. I had always paid for my prescription drugs with a check from the Health Savings Account. Since the change to the new bank - of the local drug stores - - and - will now not accept my check from my HSA. At issue is Tele-Check Services which both of them use to validate checks. I talked with the agent from Tele-Check who said that they did not accept checks from HSA accounts. I have used an HSA account for over 5 years before writing checks for prescriptions,... |
First Data Corporation taking out the loan or lease taking out the loan or lease November 16, 2015 - I had a dental practice which I terminated in - 2014. - Bank ( - - ) had set up a credit card swiper so patients could pay with their credit cards. When the practice was closed down, there was no need for their services any longer so I sent the swiper back to the leasing company, closed the account being used at the bank for automatic withdrawls, and thought that would be the end of it. Instead, the credit card processor used by the bank ( First Data Global Leasing of -, Georgia ) has continued the harass me for the monthly payments even though they have been informed that there... |
First Data Corporation unauthorized transactions/trans. issues November 14, 2015 - On -/-/2015 am authorized transaction of $10.00 was deducted from my payroll account to - bill pay. I can not know the possible reason why unless the financial institution, or someone who works there is to blame for this because I have no - bill pay accounts. Also, when I called customer service to dispute the master, the first representative tried to tell me that it could n't be disputed because the charge was already settled. Then he told me that he would cancel my card and issue a new - at no charge to me. However my account now reflects a SECOND unauthorized charge of $6.... |
First Data Corporation cont'd attempts collect debt not owed debt is not mine October 30, 2015 - I am getting calls from TSR saying I have a $2.00 debt with - that was incurred on -/-/2015. I started getting calls on -/-/2015. I called - and I have no such debt. When I called them to tell them to stop calling, they want me to send them my bank account number and routing number and my social security number. They refer to a letter and reference number, neither of which I have ever received. ... |
First Data Corporation cont'd attempts collect debt not owed debt is not mine October 29, 2015 - TRS Recovery Services , Inc. is trying to collect for a returned check for - that is not mine. They are threatening to turn me over to a another collection agency. I called them and they would not listen when I explained this was not my check and that I do no even use this Bank. I researched on the internet and it said this was a scam. There corporate offices address is : - - -, -, Tx -. Phone # - and - ... |
First Data Corporation account opening, closing, or management October 20, 2015 - Still being ripped off by Money Network double charging for ATM Fees, on -/-/2015I was charged $2.00 by the ATM and Money Network charged also an extra $2.00 totaling $4.00 for - transaction. I tried purchasing to beers totaling $2.00 and was declined. I intially requested, before receiving a new debit card to close my account and send a check in the amount of balance which was $25.00 and to close my account! They said they could n't and - - - states the bank must, so that 's plain to see that theres a run-around scam oney racket in banking still ago! Please request... |