First Data Corporation Bank Account Or Service Complaint

First Data Corporation Bank account or service department,

Checking account Using a debit or ATM card Nebraska

I have NEVER, EVER experienced such unprofessional service as what has occurred with a fraud situation with - - ; payroll provider for -. On -/-/2017 my wife and I went to a local supermarket, - to purchase some groceries as there was a pending ice storm. My payroll debit card was declined which was impossible as I was just paid two days prior and had not spent much of the funds. We came home and logged on to the website and noticed - FRAUD CHARGES ; - pending with - for $260.00 and - charges for a company known as - - - ( - charges for $100.00 and - for $51.00. We immediately called the - # on back of card and where directed to a - male who spoke -. He told me to contact the merchants and try to cancel with them. My wife works at a bank, -, and explained that the procedure is generally a fraud affidavit and to dispute the charges. The - male assured me he would send out a fraud affidavit and we had only 10 days to dispute charges from -/-/2017. I contacted - but you can only contact them


no phone number as out of country company. I did not hear back from the company until email received on Wednesday, -/-/- stating that there was nothing that the company could do to explain the charges since WE HAVE NO PRIOR BUSINESS with them but they " would cooperate with any disputes with the debit card company. '' I forwarded all documentation to Money Network via fax and mail on -/-/17 and then sent out all the documents via priority mail return receipt on Friday -/-/2017. I have retained all necessary documents which can be provided if needed. I regret having my money deposited with Money Network AKA First Data as now my co-workers have informed me that they have had similar situation and have NEVER received a resolution and that I would likely lose my money as the 10 days have now expired. I NEVER RECEIVED a fraud affidavit from the company and now am very concerned as the unprofessionalism and lack of understanding is clear on part of an out sourced call center to another country. I have done everything correctly and spent time and out of pocket to try and correct this situation for obvious FRAUD but the company does not seem to care to respond or act. I am at wits end and hope that at least but notifying the CFPB someone else does not go through this mess.