First Data Corporation Credit Card Complaint

First Data Corporation Credit card department,

Customer service / Customer relations Illinois

I use - for credit card processing services. They separately contract materials such as the credit card terminal leases, etc., through the company First Data Global Leasing. Despite owning a terminal ( purchased in - 2015 ) and upgraded for chip capability, First Data called stating I needed to lease yet another terminal. I trusted this and complied - signed a lease for the new terminal. About 2 months later, a rep for - called and stated all was incorrect and after much wrangling with First Data managed to get the lease cancelled. She stated 'this happens all the time ' and that communication between the - companies is 'not ideal '. However, the pymts made for the 'new ' terminal have not been refunded to me. I can not get through their phone system - always put on hold due to 'unusually high call volume. '