First Data Corporation Prepaid Card Complaint

First Data Corporation Prepaid card department,

Payroll card Advertising, marketing or disclosures Illinois

- of - - ( - minutes ago ) To whom it may concern : According to -, - dollar business such as First Data Corporation issurance - - - - '' and your corporation contracts with many United States or International Employers to provide a convenient package of services to their Employees for handling their funds for cash, purchases, pay bills, buy groceries, etc. As a by way of Employer to Employee client, I would want my amount below to be ACH/EFT Transfer of Funds to my NEWLY Activated replacement card # ending in - digit # - according to your advertised brochure in less than then 5 days or more. Your advertised brochure leave me with the impression Transfer of Funds are done in less than 24hours. For the Week beginning - -, 2016 ; using your maybe taped conversation Online database phone prompt to enter my individual Social Security Number to access your " Customer Service '' Department. I, - - reported Lost of Stolen Paycard to Money Network Card Services at -. I explained I


to be put on hold to prevent fraudulent usage on my aprox. remaining balance of $64.00. Their Female Customer Service Representative stated she would put card # - on hold and if or when ever located, I could call Money Network again ; to remove the hold and reinstate card # - or cancel and activate a NEW replacement Paycard which I must receive from my employer " - instead of - - which is different statement versus their enclosed brochure. For the week beginning - -, 2016, I in fact, called again was then told by Female Customer Service Representative that since the card # - was put on hold due to Lost and Stolen reportage, I needed to PROVIDE the - card # - ( by the way, NOT IN MY POSSESSION ) to her for her to proceed any further plus I needed to cancel card # - and activate a NEW replacement Paycard which I must receive from my employer - instead of Money Network which is different statement versus their enclosed brochure. On, morning of - -, 2016, again I inquired and ending up speak with " same voice '' your female customer service representative, seeing I do n't have the payroll card # -, but my social security number is attached to that card, could she " TRANSFER '' the remaining balance $64.00 to the NEW ACTIVATED replacement card # - that I received from my Employer -. Employer - was given by Money Network system a Support Card # - which could be used for the Transfer of Remaining Funds to the New Replacement Card # -. Again, your Female Customer Representative said NO. I inquired to I would like to speak to her Manager and get the Corporate number. Again, your Female Customer Representative said she could not provide Corporate number nor her Manager 's extension due to she was going to tell me the same thing she just told me concerning Transfer of Funds. Again, your Female Customer Representative, then explained only my Employer or their Payroll department could Transfer my remaining balance on the original " reported '' Lost or Stolen Card # - to New replacement card # -. Also, Transfer of Funds would not be the Money Network 's coding but " Money Network would utilized their REFUND code to Transfer funds to - - - - - office which would take 5 days or longer. Previous experience with your Paycard or Checks in the past. Your corporation would have ask me certain identifiers to activate using my individual social security number, my birthday, etc.