First Data Corporation Bank Account Or Service Complaint

First Data Corporation Bank account or service department,

Checking account Using a debit or ATM card California

Almost $600.00 of my financial aid was taken from someone in a foreign country and the bank keeps telling me they will send me a dispute form to fill out but I never received it. They then told me to fax them but claim that they never received it. It 's been over two weeks and I have n't gotten an update or anything.