First Data Corporation Bank Account Or Service Complaint

First Data Corporation Bank account or service department,

Other bank product/service Account opening, closing, or management Indiana

I requested to have my account closed and funds returned to me via papercheck several months ago because I do n't use this prepaid card and lost it. Each month they continue to charge me a - paper statement fee and - for account maintainence fee. I 'm still have not received my money. Each time I call it takes - minutes to talk to anyone. I finally waited the - minutes in - - to get a live person. They told me they never received my request, that it was my responsibility to make sure they do their job ( please listen to that call, that statement was actually made ) and that not only do I have to resubmit my request in writing once again, but there was no guarantee that they would reimburse me for the fees. It was up to their " back office '' discretion. This company makes it all but impossible to deal with, in the meantime they keep my money hostage and deduct fees every month. They are unethical and I 'm sure they are taking advantage of thousands of kids just like me.