Review and analysis of over 387 complaints against USAA Savings
USAA Savings consumers have reported over 387 official complaints related to Deposits and withdrawals. Out of the 387 consumer complaints against USAA Savings, 17% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 99% were processed in a timely manner. 22% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
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USAA Savings Bank account or service deposits and withdrawals April 3, 2017 - On -/-/2017 I went to USAA Financial service branch located in - NC to make a deposit into my savings account. I used their owner operated ATM I believe it was # - located outside of the front door depositing a check in the amount of $10000.00 the ATM allowed the check to go all the way in the slot but did not seem to take hold of it. I was unable to retrieve it as there was not enough available to remove it so I used an envelope I had to push it in a little more, it then grabbed the check and the envelope moments latter spitting the envelope out. No check the transaction was cancell... |
USAA Savings Bank account or service deposits and withdrawals April 3, 2017 - Account was closed by bank they wo n't release funds for at least 60 days. I understand they do n't have to business with me\ can close account but want my funds returned.... |
USAA Savings Bank account or service deposits and withdrawals March 24, 2017 - Last year I found out my daughter had some fraudulent charges on her USAA checking. When we initially opened the account she was a minor and the account was put under my name. Last year I was checking my accounts and noticed that there was a check deposited for around $10000.00. There were also - charges to - different - for about $3000.00 each. I immediately contacted my wife to cancel the card ( I was stationed in - at the time ) and I called the USAA fraud department to file a claim. Over the next few days we waited for someone to get in touch with us to figure out what the ... |
USAA Savings Bank account or service deposits and withdrawals March 23, 2017 - I have an checking and savings account with USSA. My brother and I have a joint checking account, but separate car insurance policies. Ussa completed a ACH of $170.00 from my checking account to pay my brothers car insurance without my permission. I spoke with Ussa customer service on -/-/2017 and they would not give me specific information about whom authorized with ACH of $170.00 from my check account and where this $170.00 was applied to. I pay my car insurance of $58.00 each month from my checking account. I was on the phone with Ussa supervisor for more than an hour without gett... |
USAA Savings Bank account or service deposits and withdrawals March 9, 2017 - I have multiple accounts with USAA. ON -/-/17 USAA. On -/-/2017 I deposited a $300.00 USPS Money order made out with me as the Payee into my Checking account. According to their Depository Agreement the funds should have been available with in 2 business days. USAA put a 7 business day hold on the funds. On the day before the funds would be released I had a balance of $220.00 and an available balance of $23.00. At this time a $30.00 ACH payment was presented. This would have caused a $7.00 negative balance. My overdraft protection linked to my USAA Account Card was charged $... |
USAA Savings Bank account or service deposits and withdrawals March 3, 2017 - Regular biweekly deposits started appearing in our checking account at the end of last year. Neither my mother nor I knew why these deposits were being made, nor by whom. When the bank was contacted, they said they would try to find the source of the deposits as the only information available on our statements was " - BIWEEKLY [ and the last - of my mother 's SS # ]. '' The bank never contacted us. We called and made the request again. Again, no one got back to us. The third time I contacted the bank I was told that the only information they knew was that it was being transferred by ACH,... |
USAA Savings Bank account or service deposits and withdrawals February 21, 2017 - Starting in - -, I noticed my USAA checking account ending in - was suddenly in the negative ( over $1500.00 ). I had not made any large purchases to create this negative balance. I spoke with USAA who informed me that my account was negative due to multiple $800.00 transfers ( deposits ) coming from an external account I did not authorize - an external account which had been closed with no activity for over 2 years. USAA claimed that the external account was nicknamed " -, '' however, this name is unfamiliar to me and I have never nicknamed any account " -. '' These $800.... |
USAA Savings Bank account or service deposits and withdrawals February 18, 2017 - I 'm not certain if this is a USAA banking issue or a general banking issue, but it is an issue. I deposited a check via mobile banking on -/-/-. I should have shredded the check right away but USAA said it could take 3 business days for them to accept the deposit. I set the check aside, then - happened. On -/-/- my husband saw the check and thought I had n't deposited it yet. He took it to a local bank and somehow it was deposited into a seldom used savings account. Neither my husband or I realized this had occurred. On -/-/- USAA deducted the deposit that was made on -/-/... |
USAA Savings Bank account or service deposits and withdrawals January 30, 2017 - On -/-/2016 we had our checking account hacked by someone named -. USAA Federal Saving Bank then says it was our fault because it looks like we gave this person our token, which it takes to get into this account. I guess they think their tokens are beyond breaking into. We do n't know any of the - people that were indicated in our checking account fraud. They have found us guilty without even letting us prove we did n't do this.... |
USAA Savings Bank account or service deposits and withdrawals January 28, 2017 - -/-/-, I fell victim to an e-check scam. USAA Federal Savings Bank assumed I was part of it. After 19 years, they assumed I was a criminal. The scam started on -/-/-. A person claiming to be from the human resources department at the - - contacted me. She said I was shortlisted to interview for an available position based on my talent.hubstaff.com resume. I did n't recall applying for the company. However, after an exhaustive year looking for a permanent position, I let this slide, along with her - address. I followed the instructions, and used my - address to contact... |
USAA Savings Bank account or service deposits and withdrawals January 24, 2017 - Back in - of - I had a direct deposit of - dollars that went into my checking account at the time with usaa, well there was fraud on the account not due to my own doings but a guy that I met online and gave him the information to put money in my account. They put my account on hold and locked it out due to this guy ( - - ) he would call himself, I even reported him to the FBI and still have emails that he sent me from that time, they have requested information to prove my identity and I did, every time I would call them to see if they had come up with an answer they would either... |
USAA Savings Bank account or service deposits and withdrawals January 18, 2017 - The USAA FEDERAL SAVINGS BANK, -, -, T- - is EMBEZZLING money through access of my account. USAA is accessing an account that has been closed for over 2 years.The - of -, - stated that no activity has taken place on this closed account. Who is able to access a closed account other than an EMBEZZLER? USAA stated that USAA can open a closed account to make deposits but not to withdraw. That 's a clear sign of POTENTIAL FRAUD. I have not authorized anyone to transfer any money from or to any other account. I do not know of any SUPPORT THE TROOP accounts. I have provided proof of... |
USAA Savings Bank account or service deposits and withdrawals December 12, 2016 - I was the victim of scam. I unknowingly deposited a fraudulent check into my account and withdrew the amount. Once I realized it was a scam I immediately noticed USAA about the situation and filed a police report. USAA then banned me from their services except to pay back the sum of the fraudulent check. I can no longer access my accounts online or otherwise.... |
USAA Savings Bank account or service deposits and withdrawals November 23, 2016 - On -/-/2016 I was contacted by USAA Bank but no message was left. When I called them back, I was sent to the main menu where I checked my balance, at that point I was made aware of an unusual balance of over $4000.00 in my checking account. I knew that was unusual and called to report it. The rep. - from member security stated that a deposit of $4600.00 was made, after some questions I was confused due to the medications I take as a veteran and stated that the only possible reason for the deposit was if my father had sent the money. I was not completely sure and was merely stating a t... |
USAA Savings Bank account or service deposits and withdrawals November 17, 2016 - I deposit three authentic USPS money orders through the USAA banking app ( which USAA claims to support money order deposit ) on - - and - -. The app shows these money orders are available immediately. So I used the balance to schedule my credit card payment the next day. However, after 3 days, all of the money orders become " on hold '' while the USPS money order system shows the bank already cashed these checks. Now the USAA bank tells me all of the money orders were returned when the USPS money order system shows USAA cashed them. This will cause a big problem because my credit ... |
USAA Savings Bank account or service deposits and withdrawals November 16, 2016 - My wife cashed her check & turned it into a cashiers check so we could deposit it into our account at USAA with little or no hold. However, since usaa has no branches & you can only use remote deposit, this deposit was not covered under reg c, so usaa placed a 5 day hold on the account. I have had an open checking & savings with usaa for over a year as well as my auto & renters insurance. I was simply told they could not do anything & the hold was go i ng to stay because remote deposit is not covered under reg c. If an institution does not provide you with the ability to deposit cash they shou... |
USAA Savings Bank account or service deposits and withdrawals November 10, 2016 - USAA is in the practice of : Depositing personal checks via their mobile app. The funds are deposited and the app will inform you the funds are available immediately. USAA then claims the right to place that deposit on a funds hold at a later date without any kind of notice. The consumer is required to check back in at any random time to find funds are no longer available for use. I will then write a personal check to pay a bill, and that check will bounce. I 'll look to find that my money is no longer available to me. My bank has made some unexplained determination that they will hold fu... |
USAA Savings Bank account or service deposits and withdrawals November 10, 2016 - I had a joint account with my son that was compromised by fraudulent activity. My son was a victim of identity theft and his account accrued unauthorized charges. A report was made to USAA to rectify the situation, but instead of providing us with outstanding customer service, we were treated like the CRIMINALS. I along with my son and his mom called into the customer service for USAA on several occasions and received horrible service. Each time we called in we were put on hold for hours at a time, passed along from person to person and department to department without anything ever being reso... |
USAA Savings Bank account or service deposits and withdrawals November 8, 2016 - I have an account with USAA who is located in - - Texas. Duringg the last week, I had a situation whereas my bank account was frozen. I did have a chance in telephone number, address, and because I feel I made purchases the bank froze my account. I was made to make - phone calls - - - and identify myself twice. My second phone call was sent to the fraud division. The monies in this account contain my rent, food and money for bills. Today I made - phone calls each time security was an issue. Yes I moved and have a new telephone number. This is my right, and for the bank to ... |
USAA Savings Bank account or service deposits and withdrawals October 21, 2016 - I wrote a check and stub dated for the - of -, 2016 that was cashed yesterday, - -, 2016. This caused my bank account to go negative and I incurred bank fees.... |
USAA Savings Bank account or service deposits and withdrawals October 17, 2016 - When I purchased a home the company completely messed up the funds and the mortgage company sent them followed by an attempted hack of my account which locked it for 7 days and when I called them about it they transferred me around to try an get me to hang up and in fact hung up on me.... |
USAA Savings Bank account or service deposits and withdrawals October 17, 2016 - Non authorized charges to my checking account using my debit card number. Called same day the charges happened and said will be two days to get the charges reversed. Fraud department has not called me and when I call in can not talk them directly always get will call you. Three days have gone by with no emails or phone calls. The money in my account was there to pay mortgage and electric which I did online before this happened. Have not heard from them yet. Do n't understand how the charges went thru with out any questions being from an Airline overseas.... |
USAA Savings Bank account or service deposits and withdrawals October 13, 2016 - I fell behind on a car loan with USAA and the bank froze my access to my checking account. I had no idea what the balance was and it led to a number of insufficient funds charges. I saw this article this morning - and after reading this article, I believe this is what USAA did to me.... |
USAA Savings Bank account or service deposits and withdrawals October 13, 2016 - USAA erroneously duplicated the images of an electronic check deposited that in affect deposit - check twice versus the - checks i was attempting to deposit. After becoming aware of the error and informing the bank of the error USAA eventually deducted the duplicate deposit and forced me to redeposit the missing check. After 2 weeks USAA again deducted the deposited check from my account and then charged fees and deducted funds from other accounts to cover the short fall. USAA refuses to fix their duplicate deduction despite admitting the issue and " submitting '' paperwork to resolve th... |
USAA Savings Bank account or service deposits and withdrawals October 8, 2016 - USAA Bank has recently started putting unnecessary holds on my deposits. My only way of making my deposits is via mobile app. My employer does not offer direct deposit. Not every deposit has a hold placed on it, but the holds are typically a week. One hold was for about - of my deposit. My deposits are typically more or less around $500.00 per week. There are no logical explanations for these holds. I'be been told one reason was because of a nsf that took place in -/-/-. I have also been told the reason was because of average balances. And the holds are not on a specific account sinc... |
USAA Savings Bank account or service deposits and withdrawals October 7, 2016 - I will like to file a formal complaint against USAA Federal Savings Bank with the Consumer Financial Protection Bureau ( CFPB ). USAA allowed the transfer of funds from my account without my permission and without timely notification of the transfer in accordance with its own policies and procedures governing transfers. On numerous occasions I tried to resolve this matter with USAA. However, as the detailed chronology attached will indicate, USAA failed to take responsibility and has attempted to absorb itself of all responsibility. Therefore, am compelled to file a complaint to seek relief. T... |
USAA Savings Bank account or service deposits and withdrawals October 4, 2016 - I have been charged multiple NSF fees. USAA goes by the available balance and not the ledger balance. When the debit card is wiped usaa immediately deducts this from the amount before it ever hard posts. There is no cutoff time for this. BUT when a deposit is made, it has to hard post to be used same business day. i feel this is predatory practice! for example, its - and my account has -. I swipe my card for - and it is pending. that same night an ACH transaction comes in for -, the - is still pending. I WILL GET A NSF FEE! even if i transfer to cover the -, because it is a... |
USAA Savings Bank account or service deposits and withdrawals September 29, 2016 - I was a sole proprietor of a small fencing company. On -/-/2016 I entered into a contract with a - - -, he wrote me an initial check in the amount of $2000.00. I deposited the check by taking a picture of it on -/-/- and the check cleared. On -/-/2016 he wrote me another check for $1000.00, I took a picture with my phone and deposited that check as well into my USAA checking account. On - - nearly 2 months later I was attempting to view my account balance online in my cell phone, only to find out I was locked out of my account. After 2 days I was told by a m... |
USAA Savings Bank account or service deposits and withdrawals September 22, 2016 - -/-/-, I opened an CD with the USAA bank. 15 years later, I call in -/-/-, to check my account and to see how much interest my CD obtained over the years. I am then told by an employee that I have no funds in my account because I got an loan in -/-/-. I told the employee I never signed an loan, but they fax me paper work with my signature. Although I told her I do n't recall ever getting this loan, I asked her where was the check because I never received an check. They said they would investigate. I call back two weeks later and they told me the check has n't been cashed, so t... |
USAA Savings Bank account or service deposits and withdrawals September 17, 2016 - i had a account with usaa bank for years someone had gotten in to my acct and the acct had gotten closed the problem was my daughter was also on my acct when this situtation happen they closed her accts also the problem is that my daughters and son in laws paychecks our going in to there accts which they closed because my daughter was on them when she called ans asked if she could get her money the bank usaa said it takes thirty days to get her money when i called other banks they said it only takes five days in other banks we need thid money to pay rent and buy stuff for the kids. i am tellin... |
USAA Savings Bank account or service deposits and withdrawals August 24, 2016 - My bank garnished - from my checking account. They claimed I had ten days warning, but as evidence of this complaint, I did not receive such a warning. They said that a mobile check deposit made on - -, 2016 was either not clear or was labeled as non-negotiable by the issuers bank so they could not offer details. They supposedly emailed me on - -, 2016 to inform me of the impending garnishment. I am now negative in my bank account because of this, with pending debts to bounce, also leaving me with the inevitable overdraft fees. I do not have overdraft protection, and should not ... |
USAA Savings Bank account or service deposits and withdrawals August 17, 2016 - I had - fraudulent transactions of $990.00 each stolen from my USAA Savings account. Each of the transactions involved transfers to an organization ( unknown to me ) called " -. '' The transfers are as follows to individuals who are also unknown to me. They are as follows : - - - - - - - - - - - - - - - - - - - I have called USAA over a half dozen times with calls, including wait time while being transferred etc., averaging close to one hour. In over a month of trying to get a resolution, the following has occurred : - transaction of $99... |
USAA Savings Bank account or service deposits and withdrawals August 15, 2016 - On -/-/-, I reported to USAA bank that my card was lost, on the same day that it was lost. I was told that my account was closed and they and they were going to refund me the $200.00 that was in my account in the next 30 days. When I called on -/-/- they told me the account was still open. We got conflicting stories from various USAA customer service people. On -/-/- they told me the check from - - from - - -, - 2011 for $6300.00 was deposited into the account. I told them that " this was not my money, do not cash that check. '' I tried to log into my mobil... |
USAA Savings Bank account or service deposits and withdrawals August 11, 2016 - On - - 2016, my wife requested a copy of our transactions conducted against our checking and savings accounts, in an attempt to try to figure out what sort of funds availability we had, by telephone. The representative she spoke with was helpful ; however, no mention of any fees that were to be charged for this service was ever made. In addition, while most consumers only request a few pages, resulting in $20.00 - $30.00, or perhaps even a $100.00 in charges, this request resulted in over - pages being printed out, going back at least a year! The total charges for this were as ... |
USAA Savings Bank account or service deposits and withdrawals August 9, 2016 - On Thursday - -, 2016, I deposited - into my new checking account and it was immediately placed on hold. I called in - - and they told me the account was put under review. I have rent to pay, car insurance and so many other bills that have racked up in late fees. Its been 2 weeks now and my account is forever under review. I called in on -/-/-, -/-/-, -/-/-, -/-/- and -/-/- and every day I call in a new review has been put on the account. Then when I call in they say the check has been approved but yet the account is in credit only status.Its a payroll c... |
USAA Savings Bank account or service deposits and withdrawals July 28, 2016 - I posted a car for sell on - in -. I was contacted by someone who claimed to be interested in buying my vehicle. They convinced me to give them my routing and account number so that they could make a deposit into my account. That person then deposited $5000.00 into my account, then within one day withdraw $5100.00. I was banking with USAA, the bank did not place a hold on the check which is a common practice. USAA contacted me and notified me that they were conducting an investigation on my account and that they believe that I was being scammed. A few days later, I was contacted agai... |
USAA Savings Bank account or service deposits and withdrawals July 27, 2016 - - - my rent check was rejected by USAA and returned to my landlord as an NSF. I first realized this had happened when i checked my account in the morning ( like i do every morning ) I noticed i had a NSF check fee on my account. I immediately called usaa to see what happened because there was plenty of money in my account to cover this - and only check I have written. Representative tells me she could not figure it out and refunded my NSF fee of - back to my account and to advise my landlord to re submit the check, if needed she will submit a letter to my landlord if needed to avoi... |
USAA Savings Bank account or service deposits and withdrawals July 27, 2016 - I cashed in a CD - - in the amount of $2400.00 and USAA said they would send the money to my - on the -. it never got there. I have been calling USAA and now they said is was not sent until the -.. To day is the -. and still nothing in - account. I asked for interest on the money and they said they could not because I do not have a account there. All I get is the run around from USAA. They keep sending me from one person to another with no results... |
USAA Savings Bank account or service deposits and withdrawals July 19, 2016 - I have a checking account at USAA bank. Someone, a third-party criminal of some sort, wired in $4000.00 and withdrew the money in $900.00 increments from an ATM in Florida. I have never been to Florida. The bank made me aware of the fraud. Separately, I have $1300.00 in an investment account to buy and sell stocks. I asked USAA bank to wire this money to a different bank, - bank. The request was made Monday, - - in writing. USAA bank has thus far ignored my request, on the apparent grounds that my checking account is - $4000.00 as a result of the fraudulent activity which is n... |
USAA Savings Bank account or service deposits and withdrawals July 19, 2016 - Someone changed my debit card pin number aND my daily withdraw limit. Then they attempted to wire money from my - - account to my usaa checking account. Then they transfered money from my usaa savings account to my checking account. The - account did not have sufficient funds so they transfer was cancelled and I was penalized. After finding all this out I submitted an attempted fraud to usaa and they locked me out of my accounts and have refused to give me any information or access to my money. It 's been three weeks now. I reported a possible identity theft also and have yet to recei... |
USAA Savings Bank account or service deposits and withdrawals July 10, 2016 - On -/-/- I transferred $910.00 from my - - - ( - ) ckg acct -- to my USAA ckg acct. --. I then scheduled my mtg payment to be debited from my USAA -- ckg acct. USAA placed a hold on the funds until -/-/- even though the funds came out of my - acct that night, and I provided USAA with verification. I em 'd USAA & rec 'd a response from - -. She said it was against federal regulations to release the hold. I ask what reg & and was told it was the Electronic Fund Transfer Act of -/-/-. My daughter has worked for - - for 18 yrs. so I aske... |
USAA Savings Bank account or service deposits and withdrawals July 8, 2016 - I ' m a - year - veteran that has been hit again with identity theft for the 4th time in 90 days and after being with my bank USAA 17+ years and everything going to them, they are refusing to do business or even speak to me and this has become a big deal since the cyber attack on our - records re releasing all our background information and intricate details. Police reports and all are filed. This is a very serious issue for veterans. My friend brother even had another not only getting money in his name ( duplicate debitcards ), however receiving medicines and being treated - just ... |
USAA Savings Bank account or service deposits and withdrawals July 7, 2016 - I am - and was discriminated against by USAA because of my race/class. On -/-/16 I deposited a money order in my account for $500.00. The money order was placed on hold until -/-/16. I called to speak with an agent on -/-/16 to see why the hold had been placed on money order ( same as cash ) that I 'd purchased with cash. The first agent I spoke with ( - ) asked me where did I get the money from to by the money order. Which is discrimination and was not the cause of my money being held. I asked her what did she mean and she said how did you make that money. I told her... |
USAA Savings Bank account or service deposits and withdrawals July 5, 2016 - The bank is USAA Federal Savings Bank. I have been a customer for over 12 years. The bank allowed access to my checking, savings, and insurance accounts. Within minutes someone had taken a little over $800.00 out of my accounts. I received notification via email that my car insurance id was ready to access as well as a quote for car insurance. I had not called the bank to do these actions. So I then called the bank but could not access the automated information due to it not recognizing my zip code or other personal identifiers previously in place. When I spoke to a representative I was told... |
USAA Savings Bank account or service deposits and withdrawals July 1, 2016 - I submitted a complaint to you around - -, but for whatever reason, I do n't think it made it to you as I have not yet received a confirmation email. This is what was submitted : There were - unauthorized ACH withdrawals from my checking account this past - - and - -. I notified my bank after this first group of - unauthorized withdrawals and told them to block any ACH withdrawals from this person. They assured me this was done and refunded my account the - unauthorized ACH withdrawal amounts, without explaining how or why this happened. Thankfully, the amount of the... |
USAA Savings Bank account or service deposits and withdrawals June 19, 2016 - I have been a member of USAA for almost 10 years now. On the - of -, my wife and I deposited her commission check she received for a - deal she completed that day. She is a - and has had large commission checks deposited to this account before. This particular check was for over $6000.00. We called before we deposited it via the mobile banking app ( because that is the ONLY way you can deposit a check ) to ensure some of the money would be available for immediate use. The banking rep stated that we would have access to most of the money. They would hold $1500.00 while the check... |
USAA Savings Bank account or service deposits and withdrawals June 17, 2016 - My bank, USAA deposited my tax refund of - dollars into the wrong bank account. According to USAA, another USAA account holder by the name of - - - was unjustly enriched by money that belongs to me. USAA initially did not want to help at all, and essentially sent me on a fruitless 2 month run-around which involved me contacting my tax company, -, as well the IRS, - - - -, my local police, and even my small claims court. None of these organizations helped me, and all insisted that I get back in contact with my bank ( USAA ). After finally submitting a formal complaint... |
USAA Savings Bank account or service deposits and withdrawals June 13, 2016 - On - - my wallet was stolen with my USAA and - - debit cards. In that wallet was my online credentials along with my pin. On - - I reported my wallet stolen because It was counterfeit checks deposited into both my separate bank accounts and money withdrew. - - investigated the situation on there end and found that I was not liable and my funds were returned. On the USAA side my luck has not been the same. I have been struggling for anybody on USAA to contact me on my investiagtion. Nobody can ever give me an answer. I have been on hold as long as two hours. Any contact ... |
USAA Savings Bank account or service deposits and withdrawals June 4, 2016 - Someone called me and said that I had leftover scholarship money. They had all of my prominent information. They just needed my bank account information. I just moved from - to - and my old bank is not local here so my dad opened an account for me with USAA. I was going to switch my banking from - to USAA. But they did deposit and now my account is negative around $4800.00. They closed my account out but I need help finding out who these people are and where this money came from. ... |
USAA Savings Bank account or service deposits and withdrawals June 2, 2016 - I have had $4000.00 in direct deposits on my account this week. - - - - My account has a hold on it for - for a check I deposited -/-/-. I filed a complaint regarding their banking error. A rep from USAA called me on -/-/2016 informed me that they do not accept - party checks, the check would likely be returned back to the issuing bank and another - would be taken from account. My complaint was the same, I never received a deposit of - for this check a second time. I told the person i 'll let it be worked out with with my cfpb complaint. they have now put a f... |
USAA Savings Bank account or service deposits and withdrawals June 2, 2016 - USAA Bank would not give me a legal department phone number to discuss a recent bank Levy on my veterans benefits. I advised them they were disregarding Federal Regulation as of - - 2011 that advises banks they can not garnish freeze or Levy an account in amounts of a government direct deposits. According to this regulation it is there sole responsibility and obligation once a garnishment notice is received to look back two month to insure there are no governments direct deposit for - of any type to which can not be frozen and it is their obligation to notify the party that is attempt... |
USAA Savings Bank account or service deposits and withdrawals May 25, 2016 - I HAD A ACCOUNT WITH USAA MY ACCOUNT WAS COMPROMISED BY A 3 RD PARTY -. I WAS TRYING TO GET A LOAN WITH THEM. I HAD TO GIVE THEM MY INFORMATION TO VERIFY MY ACCOUNT, THEY PUT IN - DOLLARS IN MY ACCOUNT AND USAA PUT THAT MONEY ON HOLD. WHEN I CONTACTED THE FRAUD DEPARTMENT THEY REMOVED ME FROM SEEING ACCOUNT SO THEY CAN FI- IT AND CORRECT NOW THEY GIVE THAT MONEY THAT WAS ON HOLD BACK TO - - AND CHARGE OFF MY ACCOUNT - DOLLARS. THAT MONEY ON HOLD SHOULD HAVE CLEARS UP ACCOUNT TO - BALANCE. PLEASE MAKE THEM DO THERE JOB AND CLEAR THIS ACCOUNT UP. ... |
USAA Savings Bank account or service deposits and withdrawals May 16, 2016 - On Friday, - -, I overdrafted on my USAA checking account as I did n't move money over from my USAA savings account quickly enough. This of course is my error. My concern is that my USAA - which is where my overdraft is linked to had the $700.00 cash overdraft posted as of - - but the $700.00 is still not deposited to the USAA checking account. When I called this morning and spoke with - and -, I was advised that because it was a weekend that the $700.00 deposit would n't most to my checking account until Monday or Tuesday. I confirmed with - as I suspected that i... |
USAA Savings Bank account or service deposits and withdrawals May 15, 2016 - Your Information Name : - - Address : - - - - - . -, - - Country : United States Email Address : -- Phone Number : - Alternate Phone : - Contact Preference : EMail Institution Information Institution Name : USAA Account/Product Type : Checking Account Address : - - - - -, - - Country : United States Email Address : -- Phone Number : - Institution Information : Complaint USAA has placed a CREDIT ONLY HOLD on my account since -/-/- without explanation or correspondence of any kind, and after 5 phone call attempt... |
USAA Savings Bank account or service deposits and withdrawals May 14, 2016 - I opened a checking account with USAA Bank a few years ago but -/-/2015 I had my Veterans Pension directly deposited to my account. I had a checking and credit card account. The credit card account was secured with - deposit from me. My checking account was used to cover my credit card account in case of overdraft. One day last year I had to contact the bank to have them take the - dollar security for the secured mastercard out of my account and deposit it into my checking account but upon hearing the statement that the funds would not be available the same day, I told the phone repres... |
USAA Savings Bank account or service deposits and withdrawals May 10, 2016 - We received a check Friday -/-/- from the sale of our house. Prior to depositing the check we called and asked how long the hold would be and what % it would be the rep stated they would n't be able to tell us. We tried to deposit the check but it would n't deposit through mobile deposit ( the only option when depositing in OK currently ). We called back and after some discussion the rep advised to add the amount as lower in the app than the total amount to allow some of the funds to deposit right away. Because of this only - showed up of the - with about - available. On Mon -/-... |
USAA Savings Bank account or service deposits and withdrawals April 29, 2016 - At approximately -, I received - email from USAA Bank informing me that had changed the password and pin number for my checking account. Per USAA employee - this was done because someone called in claiming to be me and told them he was on a trip to - via - and needed to obtain some extra cash, however, when he tried to use his debit/credit card at an ATM there were problems. The times on the - emails I received from USAA were - and -, -/-/2016. After the bank made the requested changes this individual made - withdrawals of over $700.00 between - and -. Th... |
USAA Savings Bank account or service deposits and withdrawals April 28, 2016 - FYI, On - -, - - - called his - account to check the balance. He discovered that his account balance was $12000.00 in the negative. He contacted his father to see if he had any knowledge of why his account would be negative. On this same date, - - - went to a local - Bank, - -, Texas branch to discuss the account. At this time, it was revealed to him by the local branch that there were - online transfers from his - to his USAA Federal Savings Bank. - - - advised the bank that he never authorized the transfers. On this same date, he was a... |
USAA Savings Bank account or service deposits and withdrawals April 27, 2016 - In - - I found out that more than $16000.00 had been transferred to my sons ' linked accounts from my Checking account. It had happened over more than 3 months starting in - -. USAA said that since the money was moved into both sons ' accounts that this was my problem to sort out with my sons. They sent me a form letter stating that they closed the investigation. But they did not provide me with an answer to how such a sum of money was moved from my account to my sons ' account without my PIN number on so many transactions over that time. I had changed my PIN several times becaus... |
USAA Savings Bank account or service deposits and withdrawals April 27, 2016 - Someone called my bank ( USAA ) and tried to access my wife 's account and failed. She was never notified of a failed attempt to access her account via phone. They eventually succeeded after multiple attempts and were able to change her withdrawal limit, contact phone number, and online password. My wife was only notified of the password change after the fact. They were then able to access - accounts and empty all of them, totaling over $4000.00. I have searched USAA 's member community forum and see this happening way too frequently with USAA accounts recently. I find it very hard to... |