USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Checking account Deposits and withdrawals Arizona

Your Information Name : - - Address : - - - - - . -, - - Country : United States Email Address : -- Phone Number : - Alternate Phone : - Contact Preference : EMail Institution Information Institution Name : USAA Account/Product Type : Checking Account Address : - - - - -, - - Country : United States Email Address : -- Phone Number : - Institution Information : Complaint USAA has placed a CREDIT ONLY HOLD on my account since -/-/- without explanation or correspondence of any kind, and after 5 phone call attempts on -/-/- attempting to resolve and requesting why, every single representative refused to provide any information or advise why the account was on hold, other than to say the account hold should release on -/-/-. Not released as of - -/-/2016 Consumer Complaint Confirmation | Federal Reserve Consumer Help - -/-/- and called again today -/-/- to request my account be closed since my - direct deposits made on -/-/- are still in a hold status and the representative said that due to the hold on the account they could not close my account and that I would have to call back


" It appears USAA is exercising their right to no longer do business with you '' but could not provide a reason why other than to say its on a CREDIT ONLY HOLD pending account review. Transferred me to dept handling this and they also would not provide an answer, transfer me to a supervisor or offer to find out what is occurring and why I can not access my money other than the account is under review. I called back again, same run around. You have $120.00 of my money held, without cause, or explanation. We carry numerous lines of Insurance in addition to our banking. I dont care why your analyst ( that can not be reached according to your -. -, that provides no customer service. ) placed our account on hold. I want a call back with an explanation, apology and release of our funds and position our account back in good standing ( given we have - direct deposits actively depositing, not for you to hold ) within the next 24 Hours or I will close our accounts and cancel all lines of insurance tomorrow -/-/- at - PST. While I appreciate what your C/S agent informed me of, but actually in retrospect, I think we 'll exercise our right to not do business with USAA. I am a protected wartime veteran and am extremely concerned at the lack of service, resolution or customer concern. Look forward to speaking with you or shifting all our lines of coverage and finances elsewhere and will pursue higher levels of grievance and complaint. The lack of communication, understanding or support in the matter is unacceptable and shocking coming from USAA. Let me/us know if you still wish to have our business. Did I mention we are pursuing a $ - house that we will be seeking VA Financing on and had HOPED to work with USAA on it. According to what I 've been told, USAA does not want my money or business. Appreciate your final determination ASAP. - - - How can your complaint be satisfactorily addressed? I want a full documented explanation as to why my funds were held, the cause and my funds immediately released.