USAA Savings Complaint

USAA Savings Bank account or service department,

Checking account Deposits and withdrawals Georgia

On -/-/- I transferred $910.00 from my - - - ( - ) ckg acct -- to my USAA ckg acct. --. I then scheduled my mtg payment to be debited from my USAA -- ckg acct. USAA placed a hold on the funds until -/-/- even though the funds came out of my - acct that night, and I provided USAA with verification. I em 'd USAA & rec 'd a response from - -. She said it was against federal regulations to release the hold. I ask what reg & and was told it was the Electronic Fund Transfer Act of -/-/-. My daughter has worked for - - for 18 yrs. so I asked her if this sounded right, she said no, there was an exclusion for customers transferring money between banks " Any transfer of funds for a consumer within a system that is used primarily to transfer funds between financial institutions or businesses, e.g., - or other similar network. '' She said to look on the USAA website for their policy re transfers, so I did. It said the money would be available right away, within a few business days, not a week. I then

federal reg prohibiting lifting the hold. I told her this was simply not true. Hide additional information for activity type other payment - USAA CHK-INTRNT -/-/- : - : TRANSFER ID : - INDN : - - - ... Edit Description activity type other payment status type icon cleared -. Select to mark activity type other payment - USAA - - : TRANSFER ID : - INDN : - - - ... as Reconciled -- - Type : Other paymentDescription : USAA CHK-INTRNT DES : TRANSFER ID : - INDN : - - - CO ID : USAA FT WEB I then called - -, a manager at USAA whom I had dealt with on another occasion. He said my average daily balance was less than $910.00 so they would not lift the hold even though they knew the money had actually cleared. He also said it was against 'federal regulations '. I told him it did not say this on their website, and there was no federal regulation. It the interim my mtg payment processed and was declined, then USAA charged me $29.00 NSF. This is outright discrimination and illegally holding of funds.