USAA Savings Bank Account Or Service Complaint

Checking account Deposits and withdrawals

USAA Savings Bank account or service department,

Checking account Deposits and withdrawals Delaware

USAA Bank would not give me a legal department phone number to discuss a recent bank Levy on my veterans benefits. I advised them they were disregarding Federal Regulation as of - - 2011 that advises banks they can not garnish freeze or Levy an account in amounts of a government direct deposits. According to this regulation it is there sole responsibility and obligation once a garnishment notice is received to look back two month to insure there are no governments direct deposit for - of any type to which can not be frozen and it is their obligation to notify the party that is attempting to freeze the account for the amount that can not be Frozen. USAA Representatives failed to pass me on to a supervisor advising they were not available and also they refused me any contact to their legal department as well as refusing to remove the freeze on my account of my veterans benefits which is the only direct deposit ever made since his account was opened

USAA Savings customer in Delaware
Jun 02, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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