USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Savings account Deposits and withdrawals New York

On -/-/-, I reported to USAA bank that my card was lost, on the same day that it was lost. I was told that my account was closed and they and they were going to refund me the $200.00 that was in my account in the next 30 days. When I called on -/-/- they told me the account was still open. We got conflicting stories from various USAA customer service people. On -/-/- they told me the check from - - from - - -, - 2011 for $6300.00 was deposited into the account. I told them that " this was not my money, do not cash that check. '' I tried to log into my mobile app and is said " For security reasons my account is temporarily closed. '' On the next day I was told a check for $1000.00 had been withdrawn. I asked them why did you permit this withdrawal when there was only $200.00. in the account. I was told " It is because you have such great credit. '' On - - I spoke with a manager at USAA and they said " I was responsible for any deposit that were made. '' I then received a letter in the mail that showed it has a signature which is printed, and contains information inconsistent with all previous deposits I have made. I have asked if they have investigated the situation, and looked into the person who deposited the check, and the money that was withdrawn in Ohio ( even though I live in - ). The bank has told me there has been an investigation but refused to share any information. The bank repeatedly insists I am responsible for this money, even though I did all of my due diligence, informing the bank that the card was missing, that the deposit was fraudulent and should not be cashed. I was treated disrespectfully throughout, and was spoken to in a rude manner every time.