USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Checking account Deposits and withdrawals New Jersey

I submitted a complaint to you around - -, but for whatever reason, I do n't think it made it to you as I have not yet received a confirmation email. This is what was submitted : There were - unauthorized ACH withdrawals from my checking account this past - - and - -. I notified my bank after this first group of - unauthorized withdrawals and told them to block any ACH withdrawals from this person. They assured me this was done and refunded my account the - unauthorized ACH withdrawal amounts, without explaining how or why this happened. Thankfully, the amount of the first set of withdrawals was relatively small ( under $300.00 ). This past month I noticed - more unauthorized withdrawals ( totaling $390.00 ) and after doing research, I found they were from the same individual as the -/-/-/-/-/- withdrawals. I again notified my bank on - -. On - - the last of the - ACH withdrawals was refunded. I insisted on an explanation of how they allowed the same individual access to my checking account, after telling them never to allow this person access following the first occurrence in -/-/-/-/-/-. They said there


response, - -, - ) despite my complaint of fraud by this person. I wrote them back telling them they were totally at fault for assigning my account number as another individual 's " member number '' and this individual should be investigated further. I explained this individual was committing bank fraud because you can not set up ACH withdrawals with MEMBER NUMBERS, just routing and bank account numbers, and his NAME against my account number should have triggered a fault in the USAA bank security system, and should not have allowed processing of his ACH withdrawals against my account. I have asked many times for an explanation from USAA, only to get bits and pieces and excuses why this happened. Their bottom line solution was to advise me to open another account, which I did on my own anyway. I do not see how opening a new account assures bank account security within USAA, and want to know if USAA Federal Savings Bank can be held liable for damages and failure to provide security of bank funds. Additionally, I feel they are liable for these gross errors in assigning my bank account number ( and who knows how many others ) to another member and then processing ACH withdrawals under mismatched account numbers and account owner names. Attached is the history of my conversations with USAA bank.