USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Checking account Deposits and withdrawals Oklahoma

We received a check Friday -/-/- from the sale of our house. Prior to depositing the check we called and asked how long the hold would be and what % it would be the rep stated they would n't be able to tell us. We tried to deposit the check but it would n't deposit through mobile deposit ( the only option when depositing in OK currently ). We called back and after some discussion the rep advised to add the amount as lower in the app than the total amount to allow some of the funds to deposit right away. Because of this only - showed up of the - with about - available. On Mon -/-/- we called and a rep was able to manually add the other - and stated it should show up in the account overnight. We again asked how long and what % the hold would be the rep advised they did n't think there would be a hold since the amount was being changed manually. On the morning of Tues -/-/- we saw the - was in fact added to our balance but only another - was made available leaving about - %


good with the other bank to remove the hold faster as it is essential more of the money be released, but the rep advised the hold would remain until -/-/- & -/-/- for the amounts no matter what. We requested to speak with a supervisor but were advised one was n't available and would call us within 24hrs. We called back again that morning due to the urgency of the matter and spoke to another rep that stated there was no one who could remove the hold and we were basically wasting our time. We stated several times that we understood them holding some of the money but had never had - % of a deposit held before and felt the hold amount was excessive. We again requested to speak with a manager and were told one would call back within 24hrs. We advised we could n't wait that long as this was an emergency for us and indicated we could wait until a manager became available. The rep placed us on hold but when they returned they again stated no manager was available but they would try to have one call back as quickly as possible. While waiting for a manager to call we reviewed USAA 's deposit regs and the Fed Reserve guidelines. While they show that a hold can be placed on deposits over - it appeared that the first - should still be available within 2 business days which would be today -/-/-. The only exception I could see that would possibly apply was the section regarding accounts overdrawn for 6 or more days in the last 6 months, but the only time in the last 6 months that I know of our account being overdrawn was when there were fraudulent charges on the account which USAA confirmed as fraud and reimbursed us for. I called again as we had n't heard from a manager yet but the call with the first rep I spoke with disconnected from their end after a hold. When I called back I advised that I felt the amount being held was in violation of fed reserve guidelines and I wanted to give them a chance to resolve the issue prior to making a complaint but was told there was no one who could alter the hold. This time they stated that the way the money was deposited ( it was deposited as instructed by a usaa rep ) was what resulted in a hold that no one could remove. We believe USAA placed more of our funds on hold than they should have and failed to adequately address our concerns. At this time we still have n't heard back from the manager who was supposed to call back.