USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Checking account Deposits and withdrawals Arkansas

At approximately -, I received - email from USAA Bank informing me that had changed the password and pin number for my checking account. Per USAA employee - this was done because someone called in claiming to be me and told them he was on a trip to - via - and needed to obtain some extra cash, however, when he tried to use his debit/credit card at an ATM there were problems. The times on the - emails I received from USAA were - and -, -/-/2016. After the bank made the requested changes this individual made - withdrawals of over $700.00 between - and -. The process when you call USAA ( process they put me through ) they ask for my account number or my social security number. Then they ask for the last - digits of my social security number along with my password ( my wife does n't even know my password


-, the USAA person I initially dealt with at - told me the individual had taken out $450.00 x -. By the time she passed me off to -, she had raised the amount of the withdrawals to $710.00 x -. It was only when I check my online account register that I learned the actual amount taken from my account was $720.00 x -. The online account register does not show the location of the ATM used to withdraw the money. After USAA returned my money to my account. I followed the advise of my attorney and set up a new account here in - -, Arkansas and began via ATM withdrawals transferring my money to my new account. AT NO TIME did USAA allow me to make more than one $600.00 ATM withdrawal a day. From the documents I have there are significant questions as how this could happen with such a supposed high quality organization as USAA Bank. This gives me the impression this was an inside job.