USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Checking account Deposits and withdrawals New Jersey

Someone called my bank ( USAA ) and tried to access my wife 's account and failed. She was never notified of a failed attempt to access her account via phone. They eventually succeeded after multiple attempts and were able to change her withdrawal limit, contact phone number, and online password. My wife was only notified of the password change after the fact. They were then able to access - accounts and empty all of them, totaling over $4000.00.


We are now on day - of accounts being frozen and funds not replaced. We have requested, via phone and in writing, replacement debit cards, new accounts, and the funds replaced. We have had no contact from USAA. When I called, they claim it is still being " investigated ''. They know what I know, because I learned it from them : They granted access to our bank accounts to a third party, who then cleaned the accounts out. The only mistake we made was trusting USAA. Yet, we still have no access to funds we need for bills and food. The level of ineptitude, complacency, complicity, or some combination of the -, is frightening here.