USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Savings account Deposits and withdrawals Illinois

I had - fraudulent transactions of $990.00 each stolen from my USAA Savings account. Each of the transactions involved transfers to an organization ( unknown to me ) called " -. '' The transfers are as follows to individuals who are also unknown to me. They are as follows : - - - - - - - - - - - - - - - - - - - I have called USAA over a half dozen times with calls, including wait time while being transferred etc., averaging close to one hour. In over a month of trying to get a resolution, the following has occurred : - transaction of $990.00 has being refunded to my account The other - fraudulent transfers of $990.00 each are being denied because of " customer involvement. '' I have been provided no proof ( none exists ) of my involvement. There is a refusal to allow me to speak to the analyst who reached the " customer involvement '' conclusion. The claim is that customer service has no way of transferring my call.


In addition to the savings account that is under siege, I also have : o A - USAA Savings account o Checking account o Auto insurance policy o Homeowners policy o An umbrella policy o Life insurance policy o A USAA Visa card o And have formerly had multiple auto loans ( now paid off ). I have maintained accounts as a member of USAA for thirty-three years The one scanned document attached is a letter advising that the first fraudulent transaction of $990.00 was being credited back to my account. I can also continue to search for the denial letter if necessary.